Ratings based on 99 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Rosario, Hotel Management
Bonjour Jerry,nous aimerions savoir ce qui vous a amener à nous donner une telle note, afin de pouvoir y remédier, merci de nous contacter à l'hôtel svp.Bie cordialement.
by A verified traveler
Posted 28 Nov 2023
convenient and close
by A verified traveler
Posted 20 Nov 2023
Close to the Basilica which made it a a perfect location, helps as we were there for hours on end. All was decent, clean and comfortable, I recommend it for this reason.
by A verified traveler
Posted 13 Oct 2023 on Hotels
by A verified traveler
Posted 12 Oct 2023
by A verified traveler
Lourdes vacation
Posted 9 Oct 2023 on HotelsStaff at the front desk reception were very kindly, specifically Fabienne and Linda.
by A verified traveler
Posted 5 Oct 2023
It was close to everything but the photos were not an accurate representation of the hotel. It is quite old and musty. It is still very clean, however. The bathtubs are slippery and dangerous.
by A verified traveler
Posted 1 Oct 2023 on Ebookers
We requested cleaning staff return in15 mins on one occasion or when convenient, as i
was in the shower. We realised language might be a barrier, so also asked reception to pass on message. They said they would, when we returned in the evening the cleaning had not been done. We were unable to open safe on our last night with our code, tried to phone reception but phones turned off. Got dressed and went down to reception( needed our passports etc) as we were leaving early in the morning. The night porter was very nice but unable to help as he didn't know where master key was, a couple off hours later he found it and opened the safe. This saga went on from around midnight to 2 or 3 a.m. Needless to say it was a very stressful situation.
by A verified traveler from Santiago
Posted 1 Oct 2023
Bugs in bed (had to ask for another room, not one word from staff about it, like “sorry”, for instance). In general, outdated property in need of renovation, but perfectly located a few steps away from main landmarks.
by A verified traveler
Posted 20 Sep 2023
The hotel is very good for the area of Lourdes it represent a very good rating for the standards of the city . The location is excellent for a religious visit . The staff is very courteous and efficient.
