Ratings based on 1,234 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Starting off the outside looks old dated and worn down pictures must be of another location or doctored. The Lobby, Pool, Bar and Restaurant are all nice and updated. Once you get past that the hallways and rooms are old worn out. Smelled like stale cigarettes bath tub looked like there was an attempt to refinish it and the paint was peeling up. Outside stairwell was painted brown over crumbling concrete steps. Only had a one night stay and was too late to get a refund so said heck with it and slept in a sleeping bag I had in the car on top of the blankets because it definitely looked like a place you could bring bugs back.
by A verified traveler
Posted 15 Jun 2024
by A verified traveler from Elgin
Posted 15 Jun 2024
Convenient And much less expensive than downtown louisville
by A verified traveler
Posted 15 Jun 2024
The only thing was the tv was broken.
by A verified traveler
Posted 14 Jun 2024
Very nice... Big pool
Comment from Hotel Management
15 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 13 Jun 2024
Nice property friendly staff
Comment from Hotel Management
15 Jun 2024 by Sophia CSR, Hotel Management
Dear Guest,Thank you for staying with us. We value your business and appreciate you choosing us. Our Team hopes to have the chance to serve you again on your next visit.
by A verified traveler
Posted 11 Jun 2024
Everything as good till I walked in bathroom
Used wash hand towels hanging on shower rod with what appeared to be poop on it. Have pictures as well. Contacted thru app and didn’t get any response.
Comment from Hotel Management
12 Jun 2024 by Sophia CSR, Hotel Management
Hi Joseph,This is not the standard we uphold, and we regret any discomfort or inconvenience caused. We have addressed this matter with our housekeeping team to ensure it does not happen again. Your feedback is invaluable, and lack of response through the app. We would like to make this right for you, so please reach out to us directly with the details, including the pictures, so we can address this matter promptly. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your trust in our hotel.
by A verified traveler from Chandler
Posted 11 Jun 2024
Front staff create the montra for the entire stay, new gentleman really does that, missed his name, but sure you know who he is...
Comment from Hotel Management
12 Jun 2024 by Sophia CSR, Hotel Management
Hi Darren,Thank you for your kind words about our front desk staff! We're happy to hear that our team member, whom you mentioned, helped set a positive tone for your entire stay. We'll be sure to pass along your compliments to him. We appreciate your feedback and hope to welcome you back again soon for another great experience!
by A verified traveler from Bloomington
Posted 10 Jun 2024
Good
Comment from Hotel Management
12 Jun 2024 by Sophia CSR, Hotel Management
Hi William,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.
by A verified traveler
Posted 10 Jun 2024
was friendly with good service and the indoor pool was amazing, would stay again
Comment from Hotel Management
12 Jun 2024 by Sophia CSR, Hotel Management
Hi Lisa,It was our pleasure to provide you with such a wonderful experience. We are glad to know that we exceeded your expectations and are looking forward to hosting you again soon!
