Ratings based on 957 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 16 Jun 2024
by A verified traveler
Posted 16 Jun 2024
Good thing a Starbucks was across the street as the “free” continental breakfast was nearly nonexistent, except for the coffee. I snagged the only piece of fruit, a banana, that was offered. Cheap, highly processed pastries were available in plastic, also. Sad excuse for breakfast.
Comment from Hotel Management
17 Jun 2024 by Hotel Wave , Hotel Management
Dear Stephen,Thank you for your recent stay at our hotel and for leaving a review on Expedia. We appreciate your feedback, both positive and negative.We're sorry to hear that the continental breakfast wasn't up to your standards. We understand that a good breakfast is an important part of the hotel experience, and we take your comments about the limited selection seriously.We're glad you were able to enjoy a Starbucks coffee across the street, but we hope to improve our own breakfast offerings in the future. We are currently reviewing our breakfast options to ensure they provide a wider variety and fresher choices for our guests.Would you be willing to share what kind of breakfast items you would prefer to see offered? Your input is valuable to us as we work on improvements.Thank you again for your feedback.
by A verified traveler
Posted 15 Jun 2024
Comment from Hotel Management
17 Jun 2024 by Hotel Wave , Hotel Management
Dear Ryan,Thank you for your recent stay at our hotel and for leaving a review on Expedia. We take all feedback seriously, and we apologize that your experience wasn't a 5 out of 5.We'd appreciate it if you could share more details about your stay so we can investigate the areas where we fell short. Knowing what disappointed you will allow us to improve for future guests.If you'd prefer not to share specifics publicly, you can always reply directly to this email or call us at [Phone Number].We're committed to providing a comfortable and enjoyable experience for all our guests. We hope to have the chance to turn your 2-star experience into a 5-star one in the future.
by A verified traveler
Posted 15 Jun 2024
Overall a very nice motel. The underground parking was awesome! It was very close and convenient to Hermosa and Redondo Beach. Only issue was the awful bed and pillows. There was just a mattress on top of a metal box. It hurt our backs and we woke up stiff and sore.The breakfast was just different types of bread, but it was free. Liked the convenient location, but probably would not stay again due the awful bed.
Comment from Hotel Management
16 Jun 2024 by Hotel Wave , Hotel Management
Thank you for your feedback, Jennifer. We appreciate knowing your positive experience with our motel's location and amenities like the underground parking and complimentary breakfast. We apologize for the discomfort caused by the bed and pillows. We'll look into improving the bedding to ensure a more comfortable stay for our guests in the future.
by A verified traveler
Posted 15 Jun 2024
Has a lively up lifting feel, very relaxing atmosphere, love our room nice and clean and updated. Great location!
Comment from Hotel Management
15 Jun 2024 by Hotel Wave , Hotel Management
Dear Richard,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us and that our hotel provided a lively, uplifting feel and a relaxing atmosphere. It's fantastic to know that you found your room to be nice, clean, and updated, and that you appreciated our great location.We hope to welcome you back for another enjoyable stay whenever your travels bring you our way again!
by A verified traveler
Posted 14 Jun 2024
Great room for the price!l
Comment from Hotel Management
15 Jun 2024 by Hotel Wave , Hotel Management
Dear Jennifer,Thank you for your 5-star review on Expedia! We're delighted to hear that you found our room to be great value for the price. Providing excellent value and comfort for our guests is always our goal.If you have any further feedback or if there's anything else we can do to enhance your experience next time, please don't hesitate to reach out.We hope to welcome you back soon for another pleasant stay!
by A verified traveler
Posted 14 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Hotel Wave , Hotel Management
Dear Rosa,Thank you for taking the time to leave us a 5-star review on Expedia! We truly appreciate your feedback. If there's anything specific you enjoyed about your stay or any suggestions you have for us to improve, please feel free to let us know.We look forward to welcoming you back for another great experience in the future!
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
14 Jun 2024 by Hotel Wave , Hotel Management
ChatGPTDear Joseph,Thank you for taking the time to share your feedback with us. We appreciate your review and are glad to hear that you had a positive experience overall. If there's anything specific you think we could improve upon to make your next stay even better, please feel free to let us know. We hope to have the opportunity to welcome you back in the future.
by A verified traveler
Posted 10 Jun 2024
Room was pretty humid.. but understandable. Everything else was great for the price.
Comment from Hotel Management
14 Jun 2024 by Hotel Wave , Hotel Management
Dear Jesus,Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your overall stay and found value in our offerings. We apologize for any inconvenience caused by the humidity in your room; your comfort is important to us, and we will look into ways to address this issue. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better experience in the future.
