Ratings based on 593 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 May 2024
Staff was very friendly, helpful and loved that they supplied beach essentials as well!
Comment from Hotel Management
20 May 2024 by Chris, Hotel Management
Thank you, Antionette. We sincerely appreciate your kind rating and compliments for our staff. We're happy you were able to take advantage of our free beach essentials from The Board Shop. It was a pleasure to have you as our guest in Santa Monica, and we look forward to hosting you again in the future. Best regards, The Pierside Team
by A verified traveler
Posted 18 May 2024
Love how close to the pier you are! The plumbing could use some improvement, and same with the wifi. Its marked as soundproof , but it definitely is not. We unknowingly bothered our neighbors with our TV sound and got a conolaint. If i knew it wasnt soundproof id have been more mindful
Comment from Hotel Management
20 May 2024 by Chris, Hotel Management
Thank you, Sarah, We are happy to hear you enjoyed our location, and we appreciate your concern about keeping quiet for other guests. Please accept our apologies if you had any issues with the wifi or plumbing. We hope you were able to call down to get those addressed. We'd love to see you back next time you are in the area, for what we're confident will be an excellent stay in ever way.Warm regards.Your friends at The Pierside
by A verified traveler
Posted 15 May 2024
Overall stay was good. Wifi intermittent. Last night was noisy, sounded like a heavy duty fan.
Comment from Hotel Management
16 May 2024 by Chris, Hotel Management
Henriette, we're happy you enjoyed your stay, although we apologize if you had any issues with the wifi or noises. We will look into those items and make sure they are not recurring. We'd love to host you again next time you need a place to stay along our stretch of the coast. Thank you,Your friends at The Pierside
by A verified traveler
Posted 15 May 2024
Resort fee $40 and if you have a car it’s $50 parking but everything else is excellent
Comment from Hotel Management
15 May 2024 by Chris, Hotel Management
Carl, we're happy to see you enjoyed your stay. Thank you for your nice comments. Our resort feel covers a wide array of amenities from premium wifi, complimentary hydration stations on every floor, and complimentary beach gear rental from our Board Shop to our pool and fitness center. Please know our valet parking rate is competitive or below others in this area, but we are happy to help guests know about street parking options or other garages available. Our team would love to welcome you again! Anytime you need a place to stay on our stretch of California’s coast, our doors are open.Warm regards,Your friends at The Pierside
by A verified traveler
Posted 13 May 2024
Peyton and Tyrel were very accommodating. The service was efficient and we felt home directly. Will come back!!
Comment from Hotel Management
14 May 2024 by Chris, Hotel Management
Emmanuelle, it was our pleasure hosting you in Santa Monica, and we're glad to know Peyton and Tyrel were so helpful, and we'll be sure to pass along your compliments. We'd love to welcome you again sometime soon. Warm regards, Your friends at The Pierside
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
15 May 2024 by Chris, Hotel Management
Maseih, we sincerely appreciate your kind rating and it was a pleasure to have you as our guest in Santa Monica. We're glad you had a pleasant stay and look forward to hosting you again in the future. Best regards, The Pierside Team
by A verified traveler
Posted 12 May 2024
Our room was not serviced for 2 days
Comment from Hotel Management
14 May 2024 by Chris, Hotel Management
Susan, please accept our apologies. That is very unusual to hear and we'd like to get more details from you. Please reach out to me at the hotel so we can look into what could have happened and see what we can do to make things right for you. I hope to hear from you soon.Thank you,Christopher Smith, Director of Rooms
by A verified traveler
Posted 11 May 2024
Staff at the reception desk and at the coffee bar was very nice. We really appreciated the the manager took off the properties fee since we couldn't stay for the whole time . Espresso and latte were excellent, among teh best I've ever had in California after 25 yrs
Comment from Hotel Management
14 May 2024 by Chris, Hotel Management
Roberto, it was our pleasure hosting you in Santa Monica. We're pleased to know our staff made your visit memorable, and that you enjoyed our espresso and latte. We'd love to welcome you again next time you need a place to stay along our stretch of the coast.Warm regards, Your friends at The Pierside
by A verified traveler
Posted 11 May 2024
Nice property, great staff. Terrible WIFI
Comment from Hotel Management
14 May 2024 by Chris, Hotel Management
Robert, we appreciate you taking the time to share your feedback. We're glad you enjoyed our property and staff. Please accept our apologies about the issue with the WIFI. We will make sure that is not an issue in the future. We hope to have the opportunity to host you again someday.Warm regards,The Pierside Team
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
14 May 2024 by Chris, Hotel Management
Alan, I would love to learn more about your stay. Please reach out to me at the hotel with any details you can provide. I look forward to hearing from you.Thank you,Christopher Smith, Director of Rooms
