Ratings based on 991 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Beautiful, clean, great staff!
by A verified traveler from van nuys
Posted 19 May 2024
Great
by A verified traveler
Posted 12 May 2024
Excellent stay. Staff was great. Some updates needed to the hotel itself. But had a wonderful time.
by A verified traveler
Posted 5 May 2024
Stunning views….what a piece of real estate.
Comment from Hotel Management
2 Jun 2024 by Elisabeth, Hotel Management
Dear Patrick,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the stunning views at Terranea Resort. Our beautiful location is one of our most cherished features, and we’re delighted it made your stay special. Our team works hard to ensure every guest has a memorable experience, and your kind words mean a lot to us. We look forward to welcoming you back for another unforgettable visit.Warm Regards,Elisabeth Zak, Terranea Guest Services
by A verified traveler
Posted 29 Apr 2024
by A verified traveler from New York
Posted 26 Apr 2024
The most gorgeous views imaginable
Comment from Hotel Management
2 Jun 2024 by Elisabeth, Hotel Management
Dear Gillian,Thank you for your wonderful review! We’re thrilled to hear that you enjoyed the gorgeous views at Terranea Resort. Our stunning location on the coast of the Pacific Ocean is indeed one of our most treasured features, and we’re delighted it made your stay memorable. We hope you will join us again perhaps for our complimentary, ocean-view hike on Saturday mornings or a beautiful ocean kayak through the kelp forests! We look forward to welcoming you back for another beautiful experience.Warm Regards,Elisabeth Zak, Terranea Guest Services
by A verified traveler
Posted 18 Apr 2024
Beautiful property
Comment from Hotel Management
2 May 2024 by Elisabeth, Hotel Management
Dear Anaya,Thank you for your feedback regarding your recent trip to Terranea Resort! We're thrilled to hear that your stay provided you with peaceful moments and beautiful views. Our serene surroundings and picturesque vistas are truly one of our greatest assets, and we're pleased that they left a lasting impression on you. We hope to welcome you back soon for another tranquil and scenic escape.Warmly,Elisabeth Zak, Terranea Resort Guest Services
by A verified traveler
Posted 8 Apr 2024
an arrival is always asked for a quiet room. We replaced by the pool and we’re in a room where the air-conditioning machine was broken and making sounds all night. Woke up with screaming kids by the pool. The advertising of 24 hour room services is a joke because half of the items on the menu were gone and as a chef after checking in looking forward to room service and not having anything available. That was decent was incredible. In addition once they brought the food, they forgot some items. You were not able to buy a cocktail so if you want you have to buy a whole bottle and it’s a premixed drink and it taste awful and they want to charge you $50 for it. in an awful experience, the room didn’t even have proper temperature. It was extremely loud and it stunk in there when we got into the room. It was like 80° and it smelled bad too. I’ve been to this property for many years and it’s gotten worse and worse. Every time I go there I will not be going back here. I am a cater I live in Lunada Bay Palos Verdes Estates I’m a local and I’ve sent to Renee at least 200 clients plus this was a absolutely disappointment experience and the worst part of it is they just wanted to throw 100 bucks back at me. Nobody wanted to validate my experience. In addition, upon arrival, they charge this for the room all over again and now they’re keeping our $888 for 10 days after paying and advance through you. And then they said they could not help us or reimburse us for anything because we used u
Comment from Hotel Management
9 Apr 2024 by Daileah Koenig, Hotel Management
Dear Ms. Lisiane, Thank you for kindly taking the time to share feedback regarding your recent stay with us and please accept our sincerest apologies for the disappointing experience you encountered during that time. It is disheartening to learn we did not meet your expectations, particularly regarding the noise disturbances, maintenance issues, and limitations with our room service offerings. We understand the importance of a tranquil environment for our guests and regret that we failed to provide this for you. We regret any discomfort you experienced due to the room temperature and odor, and we assure you that our team is working diligently to address these issues promptly. Please know that your feedback is invaluable to us, and we will use it to make necessary improvements to ensure that future stays meet the high standards of excellence that we strive to deliver. We deeply value your loyalty as a repeat guest and your longstanding support in recommending our resort to others. It is our sincerest hope that you will afford us another opportunity to restore your faith in our resort and provide you with the exceptional experience you deserve. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back to Terranea Resort in the near future.Warmest Regards, Daileah Koenig, Guest Services
by A verified traveler
Posted 5 Apr 2024
One of the top luxury resorts we have ever experienced. We would most definitely be back to this property. Beyond 5 star
Comment from Hotel Management
14 Apr 2024 by Elisabeth Zak, Hotel Management
Dear Vera,Thank you so much for your glowing review! We are thrilled to hear that Terranea Resort ranks among one of your favorite luxury properties. It's wonderful to know that you would most definitely return to our property and that your experience exceeded a 5-star rating. Providing exceptional service and creating unforgettable memories for our guests is our utmost priority, and we're delighted that we succeeded in doing so during your stay. We can't wait to welcome you back for another extraordinary experience at Terranea Resort!Warmly,Elisabeth Zak, Terranea Resort Guest Services
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
2 May 2024 by Elisabeth , Hotel Management
Dear Marie,Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had such a positive experience during your stay at Terranea. Our team is dedicated to providing exceptional service and creating memorable moments for our guests, and it's wonderful to know that we succeeded in making your stay enjoyable. We look forward to the pleasure of hosting you again in the future and continuing to exceed your expectations.Warmly,Elisabeth Zak, Terranea Resort Guest Services
