Ratings based on 988 Verified Reviews
3.5 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Fully remodeled. It was clean and comfortable
by A verified traveler
Posted 21 May 2024
You get what you pay for. The room was $100 for the night. So I got a bed, furniture that had seen better days, a remote that worked sometimes, and a safe place to sleep. What I didn't get was hot water (no matter how long I left the water running), a quiet heater, nor a warm welcome. Overall it was worth what I paid for it. I was not expecting a luxury hotel, and it was not a dive hotel, it was a good, CLEAN and safe place to sleep. Would recommend if that is what you are looking for too.
Comment from Hotel Management
21 May 2024 by Guest Experience Team, Hotel Management
Dear Nadine, thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your recent stay. While we're glad to hear that you found our hotel to be a clean and safe place to sleep, we apologize for any inconvenience caused by the lack of hot water and the noise from the heater. Your comfort and satisfaction are important to us, and we will share these issues with our maintenance team to ensure they are resolved promptly. We also apologize if our staff did not provide the warm welcome and level of service you deserved. Your comments will be shared with our team as we continually strive to improve our guest experience. We value your recommendation and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 21 May 2024
Over all a decent experience, I expected breakfast to be a full breakfast but all they had was cereal and coffee so I was disappointed on that.
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Monica, thank you for sharing your feedback with us. We're glad to hear that you had an overall decent experience during your stay. However, we apologize for falling short of your expectations regarding breakfast. We understand the importance of starting the day right with a satisfying meal, and we regret any disappointment caused by our limited breakfast offerings. Your feedback is valuable to us, and we will certainly consider it as we strive to improve and enhance our services. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 19 May 2024
Was not happy with the stay. It seemed like a drug users, Haven noisy all night.
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Dion, we're sincerely sorry to hear about your disappointing experience during your recent stay. Your feedback regarding cleanliness and noise disturbances is deeply concerning, and we apologize for any discomfort or inconvenience this may have caused you. Maintaining a safe and peaceful environment for our guests is of the utmost importance to us, and we regret falling short of your expectations in this regard. We take your comments seriously and will be reviewing them with our team to ensure improvements are made. Additionally, we apologize if our amenities did not meet your expectations. Your satisfaction is our priority, and we hope you'll consider giving us another opportunity to provide you with a much-improved experience in the future. If you have any further concerns or if there is anything else we can do to assist you, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 16 May 2024
Enjoyed
Comment from Hotel Management
17 May 2024 by Customer Care Team, Hotel Management
Dear Donald, we're delighted to hear that you enjoyed your stay with us! Providing a positive experience for our guests is our top priority, and we're thrilled that you had a pleasant time during your visit. If there's anything specific that stood out to you or any suggestions you have for how we can make your next stay even better, please feel free to share. We appreciate your feedback and look forward to welcoming you back for another enjoyable experience in the future!Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Customer Care Team, Hotel Management
Dear Angelica, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 10 May 2024
Only breakfast was not as it was advertised only very sweat cookies.
Comment from Hotel Management
13 May 2024 by Customer Care Team, Hotel Management
Dear Payam, we apologize for any disappointment with our breakfast offerings not meeting your expectations. Your feedback is valuable, and we'll consider it as we strive to improve our amenities for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfactory experience in the future. If there's anything else we can do to enhance your stay, please don't hesitate to let us know.Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 6 May 2024
Not bad for the price
Comment from Hotel Management
6 May 2024 by Customer Care Team, Hotel Management
Dear Jill, we're glad to hear that you found value in your stay with us! We're committed to providing affordable accommodations without compromising on comfort or quality. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back in the future!Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
14 May 2024 by Customer Care Team, Hotel Management
Dear Osiel, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards, Super 8 TorranceCustomer Care Team
by A verified traveler
Posted 22 Apr 2024
The room was small with two twin beds. We travelled with three people. Two adults shared one twin bed. They didn't have any rolling cots. The continental breakfast was non existent for two of the three days we were there. The first day they only had a juice machine. Day two, the juice machine and one croissant in a sealed package. I didn't bother to look on day three.
days I checked. They only had a juice machine with two juices available. Th
Comment from Hotel Management
22 Apr 2024 by Customer Care Team, Hotel Management
Dear Heather, we apologize for the inconvenience you experienced during your recent stay. Providing comfortable accommodations and a satisfactory breakfast experience is important to us, and we regret that we fell short of meeting your expectations. We understand the challenges of traveling with multiple guests and are sorry for any discomfort caused by the room size and bedding arrangements. Additionally, we apologize for the inconsistency with our continental breakfast offerings. Your feedback is valuable, and we'll use it to handle these issues with our team to ensure improvements are made. If you choose to stay with us again, please let us know how we can make your experience more enjoyable. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Super 8 TorranceCustomer Care Team
