Ratings based on 996 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
Niceplace
by A verified traveler
Posted 12 Jun 2024
Our go to hotel to stay at since all the Asian food is around here. We love the rooms and how soft and comfortable the beds are and the convenience of self parking as well
Comment from Hotel Management
14 Jun 2024 by HotelMgmt, Hotel Management
Thank you for making Sheraton Los Angeles San Gabriel your go-to hotel. It's wonderful to hear that you enjoy the comfort of our rooms and beds, as well as the convenience of our self-parking facilities. Our location indeed offers easy access to a variety of delicious Asian cuisine, making it a great spot for food lovers. We appreciate your continued trust in us and look forward to welcoming you back for many more enjoyable stays.
by A verified traveler
Posted 10 Jun 2024
clean
Comment from Hotel Management
12 Jun 2024 by HotelMgmt, Hotel Management
We are proud our team's attention to detail ensured a pristine stay for you here at Sheraton Los Angeles San Gabriel! Thank you, Samantha, for your positive feedback. Revisit anytime for another 10/10 hospitality experience!
by A verified traveler
Posted 7 Jun 2024
We received fire alarm noise 2 days in a row. One was happening in the midnight, and it was a fake alarm. The alarm lasts 1 hour.
Comment from Hotel Management
10 Jun 2024 by HotelMgmt, Hotel Management
Haowei, we sincerely apologize for the disturbance caused during your stay. It's particularly upsetting that one of the alarms occurred at midnight and lasted for an hour, disrupting your rest. Please know that we take such incidents seriously and are working to ensure this does not happen again. Your comfort and peace are paramount to us, and we appreciate your patience and understanding. Thank you for bringing this to our attention, and we hope to provide a more seamless and peaceful stay in the future.
by A verified traveler
Posted 5 Jun 2024
Hotel room is fairly clean, but wish there is more amenities available.
Comment from Hotel Management
10 Jun 2024 by HotelMgmt, Hotel Management
Thank you for your feedback, Peter. It's good to hear that you found your guest room at Sheraton Los Angeles San Gabriel clean and comfortable. We understand the desire for more amenities and appreciate your input. Your comments will help us as we strive to enhance the guest experience. Thank you for staying with us, and we hope to provide a more amenity-rich stay for you in the future.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
5 Jun 2024 by Hotelmgmt, Hotel Management
Thank you for allowing us to welcome you, however, we are disheartened that your stay did not meet our standard. We would be grateful for another chance to impress you in the future, Tracy.
by A verified traveler
Posted 3 Jun 2024
Good
Comment from Hotel Management
4 Jun 2024 by HotelMgmt, Hotel Management
Everyone at Sheraton Los Angeles San Gabriel thanks you for taking a moment to review your stay. It is terrific to know you had an enjoyable trip and we hope we have enticed you to choose us whenever you are in town. See you then!
by A verified traveler
Posted 30 May 2024
Always my go-to when traveling in the area. Always a great stay!
Comment from Hotel Management
30 May 2024 by HotelMgmt, Hotel Management
Being your home away from home whenever your travels bring you to our area is a great honor, Rudy. We greatly appreciate your loyalty and kind words. All of us at Sheraton Los Angeles San Gabriel look forward to your next visit and hope it will be soon!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by Hotelmgmt, Hotel Management
Thank you and we can’t wait to welcome you back again for another five-star stay!
by A verified traveler
Posted 27 May 2024
Comment from Hotel Management
28 May 2024 by Hotelmgmt, Hotel Management
What a joy to find your five-star rating, thank you! We hope it won’t be long before you can experience it all again, Zhenni!
