Ratings based on 2,032 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
customer service
by A verified traveler from Elmhurst
Posted 29 May 2024
by A verified traveler from New York
Posted 29 May 2024
by A verified traveler
Posted 28 May 2024
My daughter and I liked the property overall as we were apartment hunting.
However, the deposit for each night was a bit high for me. I really hate the fact that you have to pay like $60 plus dollars for self park and $75 for overnight valet as it should be free parking with how much you pay overall for your stay. They say it street parking available, but really only teo spots that were taken the entire time we were there.
My pillows could have been a little more fluffier, but I still had a goodnight's sleep each night. The housekeepers were friendly and had our room spotless upon our return. The hotel employees - the front desk and even valet especially were exceptional and made our stay so nice! I will be back!
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Renee,Thank you for your review of Renaissance Los Angeles Airport Hotel! It's wonderful to hear you and your daughter enjoyed the property and found our ambassadors exceptional. We understand your concerns about the nightly deposit and parking fees. We're always looking for ways to improve the guest experience, and your input is valuable. With being near LAX, parking is a premium and we do our best to stay competitive. We hope to see you again soon.Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 27 May 2024
Shuttle service was amazing
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Tracie,Thank you for choosing Renaissance Los Angeles Airport Hotel! We're glad you appreciated the shuttle service, and we look forward to seeing you again soon.Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 27 May 2024
It was a good hotel with close proximity to the airport and restaurants
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Hemant,We're grateful for your positive feedback and delighted you appreciated our convenient location. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable visit!Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 27 May 2024
Check-in was smooth and easy. Had dinner at the restaurant bar and staff were friendly.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Denise,Thank you for sharing your experience. We are delighted that your check-in process was smooth and that you enjoyed the friendly nature of our ambassadors. We eagerly anticipate your return!Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 27 May 2024
Great place to stay.
Comment from Hotel Management
29 May 2024 by General Manager, Hotel Management
Dear Joe,We're delighted you enjoyed your stay at Renaissance Los Angeles Airport Hotel! Please come see us again soon.Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 26 May 2024
Lack of parking.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Martin,Thank you for being our guest and sharing your feedback. Please know we are always working hard to ensure our guests have all they need for a perfect stay, so we are sorry you had a concern with parking. We hope that you enjoyed our wonderful staff and comfortable accommodations, and we look forward to welcoming you back and impressing you further.Best Regards,Kathy AdrianceRenaissance Experience Specialist
by A verified traveler
Posted 25 May 2024
Great property, however, guest should not have to pay for parking.
Comment from Hotel Management
26 May 2024 by General Manager, Hotel Management
Dear Shannon,Thank you for sharing your thoughts with us. We're truly delighted to hear that you had a great experience at our property. We understand that parking fees can be a concern, and we want to assure you that we will carefully consider your feedback. We genuinely hope to have the opportunity to welcome you back for another wonderful stay.Best Regards,Kathy AdrianceRenaissance Experience Specialist
