Ratings based on 1,250 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Clean and cozy hotel. Pleasant staff.
by A verified traveler
Posted 26 May 2024
really nice people working there and lots of parking, close to a lot of places in Pasadena. Very convenient and comfortable
Comment from Hotel Management
28 May 2024 by Pasadena Rose & Crown Hotel Management, Hotel Management
Dear Craig,Thank you for your positive feedback! We're thrilled you encountered lovely staff and found our parking ample and convenient. It's great to know that our location in Pasadena was convenient for you and that you found your stay comfortable. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!Thank you,Pasadena Rose & Crown Hotel Management
by A verified traveler
Posted 25 May 2024
Only problem was noise. Partly from guests/staff and partly from street.
Comment from Hotel Management
26 May 2024 by David Cho, Hotel Management
Dear Kevin,Thank you kindly for this perfect score review, but it is troubling to know that we have caused noise during your stay with us. Thanks to your feedback, we will surely have a conversation with our team to address this issue. Thank you once again and we sincerely long to welcome you again soon. Have a lovely weekend and stay safe always!
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Pasadena Rose & Crown Hotel Management, Hotel Management
Dear Zahid,Thank you for leaving us a rating of your stay with us at Pasadena Rose & Crown Hotel. We work tirelessly to ensure our guests experience the best hospitality in Pasadena Rose & Crown Hotel. We also wish you could elaborate on your experience, especially where we went wrong. We aim to provide a memorable stay, so your review helps us identify where we lack. We hope you enjoyed our amenities and hope that you choose us again on your next visit. Thank you,Pasadena Rose & Crown Hotel Management
by A verified traveler
Posted 24 May 2024
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Comment from Hotel Management
27 May 2024 by Pasadena Rose & Crown Hotel Management, Hotel Management
Dear Scott,Thank you for staying with us when you visited the Pasadena Rose & Crown Hotel. It makes me happy to hear that you enjoyed your stay. We hope to be able to host you again soon at the Pasadena Rose & Crown Hotel!Thank you,Pasadena Rose & Crown Hotel Management
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
28 May 2024 by Pasadena Rose & Crown Hotel Management, Hotel Management
Dear Jocelyn,Thank you for leaving a rating for us; however, I apologize for any inconvenience you may have faced during your stay. We would love to know what went wrong during your visit to ensure a better experience for all our guests. Thank you,Pasadena Rose & Crown Hotel Management
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
28 May 2024 by Pasadena Rose & Crown Hotel Management, Hotel Management
Dear Joseph,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management
by A verified traveler from SAGINAW
Posted 17 May 2024
Good location in Pasadena. Available parking spots. Clean rooms.
Disadvantages: small bathroom (renovated which compensates a bit).
Most disadvantageous was dysfunctional elliptical and treadmill, in a very small exercise room which was poorly ventilated. Very subpar exercise facility.
Comment from Hotel Management
20 May 2024 by David Cho, Hotel Management
Dear Nicholas,Thank you for taking the time to provide this detailed account of your stay with us. Although we are glad that you enjoyed our hotel's location and our clean rooms, it is sad to hear that we did not exceed your expectations with our gym equipment. We will be sure to investigate the issue right away and also discuss your concerns with our management team. We apologize for this, and we do hope that you can give us another chance in the future. Hope you have a lovely week and stay safe always!
by A verified traveler
Posted 16 May 2024
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Comment from Hotel Management
20 May 2024 by Pasadena Rose & Crown Hotel Management, Hotel Management
Dear Leonard,Thank you for sharing a PERFECT SCORE RATING of your stay with us at the Pasadena Rose & Crown Hotel. We are pleased that your experience left a positive impression of our hotel. We look forward to welcoming you back to our Pasadena Rose & Crown Hotel hotel soon!Thank you,Pasadena Rose & Crown Hotel Management
by A verified traveler
Posted 15 May 2024
I was at the top of the stairs on the 2nd floor. It would have been really easy for someone to get up the stairs, into my room and down to a car in the parking lot. Plus it was a really noisy place - I heard rooms around me till 3am. Fortunately I was out of there and into the Hyatt the next night where I slept soundly
Comment from Hotel Management
17 May 2024 by Pasadena Rose & Crown Hotel Management, Hotel Management
Dear Michael, Thank you for taking the time to provide a feedback on your hotel stay with us. It is very unfortunate to hear that noise was an issue during your stay, and we sincerely apologize for this. We hope that one day we are given another chance to show you a different room on the quieter side of the property, if you can give us a heads up next time. We hope you enjoy this beautiful week and we long to welcome you again some day! David ChoGeneral Manager
