Ratings based on 423 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 May 2024
Our experience at the hotel was great! Mini romantic getaway. The staff was awesome! Kind and genuine. Everything was almost perfect, except for:
1. Not receiving the room I had reserved. After the valet guy helped us move in our belongings, he noticed there was no iPad for controlling of the lights (not a big issue). But after following up for us, they then offered us another room that had an iPad and happened to be exactly the room we had been anticipating. I was about to talk to the front desk when this opportunity came up, so, it worked out on it's own.
2. One of the chairs by the "mini library" was dirty; crumbs in the crevices. And the rug was pretty stained by the main table in the living room.
3. We found two spiders in our stay. One which bit my partner. I mean, insects are insects, but it was a surprise to find two. One we could ignore, but two, we were like, "alrighttt what's going on here"
4. We asked for ice at night around 1030-11pm. I first asked if there was an ice machine. They said no, but that they could send some ice up from the restaurant. Time passed and no ice ever showed up. We can surpass that but there was no other way to cool down some water or drinks considering their mini fridges are only for their resaled beverages.
Overall, it was a nice getaway.
by A verified traveler
Posted 13 May 2024
What an incredible hotel and location! Just wow. That's all I can say about this one. Amazing hotel, staff was second to none, everyone was so helpful and polite, room service was great, valet was quick. Everything, 10/5 stars!
Comment from Hotel Management
13 May 2024 by Rigo, Hotel Management
Thank you for the wonderful rating and kind words. I will be sharing this with the team. Also, we are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
18 May 2024 by Rigo, Hotel Management
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
by A verified traveler from Humble
Posted 13 May 2024
The entire hotel looks beautiful. However, the room looks like the carpet and rugs need to be shampooed...but the rooms was AWESOME! The staff were great, we would definitely come back.
Comment from Hotel Management
18 May 2024 by Rigo, Hotel Management
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
9 May 2024 by Rigo, Hotel Management
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
by A verified traveler
Posted 22 Mar 2024
can be more innovative in the dining menu.
Comment from Hotel Management
9 May 2024 by Rigo, Hotel Management
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
by A verified traveler
Posted 24 Feb 2024 on Hotels
Comment from Hotel Management
9 May 2024 by Rigo, Hotel Management
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
21 Feb 2024 by Gene, Hotel Management
Dear Maksym,Thank you very much for the 5 out of 5 rating. It was a pleasure having you here and we hope to see you here again in the near future. Warm regards,Eugene Portus
by A verified traveler
Posted 18 Feb 2024
Fantastic property & fantastic staff! Will definitely stay again .
Comment from Hotel Management
21 Feb 2024 by Eugene, Hotel Management
Dear Staci,We are happy that you enjoyed your stay here at Oceana. Thank you for the kind words and we look forward to seeing you again sometime soon.Sincerely,Eugene Portus
by A verified traveler
Posted 31 Jan 2024
This hotel is incredible in every possible way! I have stayed in so many hotels around the world and this has to be top 3! Do yourself a favour and book this hotel now!
Comment from Hotel Management
18 May 2024 by Rigo, Hotel Management
Thank you for the wonderful rating. We are thrilled to know that you enjoyed Oceana Santa Monica and look forward to seeing you again in the near future. -Team Oceana
