Ratings based on 2,948 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Not very ADA friendly and I had to go back down for things that should have been done like activating my room key. Miserable visit, I do not recommend if you are disabled.
by A verified traveler
Posted 19 May 2024
Love this great beautiful elegant hotel and reasonably priced love staying grrr for all my Los Angeles visits.
by A verified traveler
Posted 19 May 2024
Everything was good, but Room was old and small.
by A verified traveler from gardena
Posted 18 May 2024
The Biltmore was amazing, the history is even more incredible.
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Douglas, it is wonderful to hear that you enjoyed your stay at the Biltmore Los Angeles. Our team is thrilled that you appreciated the unique history of our hotel. We look forward to welcoming you back for another memorable experience!
by A verified traveler
Posted 18 May 2024
Breakfast horrible
Over crowded
No room service
Noisy bathroom fan
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Thank you for sharing your feedback, Huzaifa.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
by A verified traveler from HOLLIS
Posted 18 May 2024
Beautiful hotel
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Thank you for taking the time to leave this wonderful rating, Priya! We hope to see you again soon at Biltmore Los Angeles so we can share yet another amazing experience!
by A verified traveler from Diamond Bar
Posted 17 May 2024
Comunication
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Qiangwei, thank you for your feedback. The team at Biltmore Los Angeles is delighted to hear that you had a positive experience. We're here for anything you need and hope to welcome you back soon.
by A verified traveler
Posted 17 May 2024
Center of downtown
Comment from Hotel Management
20 May 2024 by Customer Service, Hotel Management
Douglas, thank you for staying at Biltmore Los Angeles! We're delighted you enjoyed our central location right in the heart of downtown. We hope to welcome you back soon!
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Jesus, the team at Biltmore Los Angeles is thrilled to see that you enjoyed your stay! We're looking forward to welcoming you back in the future.
by A verified traveler
Posted 12 May 2024
I was disappointed in the overall upkeep and experience of the hotel. There were holes in areas of the walls, chipping paint, and exposed wiring throughout the common spaces. The bell hop/luggage guy was rude to my husband regarding us carrying our own luggage upon arrival. The fire alarm was going off on the 7th floor for about 20 minutes, leaving us both with ringing in our ears. When I called to the front desk to ask if we should evacuate the building, I was told to hang on and that someone would call me back. After 30 minutes, we were told it was a false alarm. When I asked about purchasing medication for a headache related to the ringing, i was told the hotel did not supply nor sell NSAIDs, but that I could "doordash some from CVS or WalGreens". We booked this location because of the Biltmore name and were hoping for a better experience considering the price. Also, $50.00/night to park in the attached garage with hotel guest parking not available until the 9th floor is pretty ridiculous. We won't be back, but hopefully this review will shed some insight for others.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Kristie, it's clear from your review that your recent experience didn't meet your expectations, which is regrettable. We sincerely apologize for any cosmetic concerns you noticed in our common areas and any discomfort caused by the fire alarm incident. Our team member's response to your concerns certainly fell short of our usual high standard of service. In regards to parking, we understand the cost may seem high but it's competitive with local averages. We hope to have the opportunity to improve your view of our establishment in the future, should you decide to give us another chance.
