Ratings based on 976 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Customer Care Team, Hotel Management
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 2 Jun 2024
Decent location right on the main road, and there's a nice restaurant on-site. Staff was courteous. The only thing I didn't like was how the room felt like a prison cell because there was only a tiny window near the top of one wall, and it was hard to open and close.
Comment from Hotel Management
3 Jun 2024 by Customer Care Team, Hotel Management
Dear Lucas, we're glad to hear that you found our location convenient and enjoyed the on-site restaurant. Thank you for acknowledging our courteous staff; providing excellent service is important to us. However, we apologize for any inconvenience caused by the size of the window in your room. Your feedback is valuable, and we'll tackle this issue to see how we can improve the experience for our guests. We appreciate your honesty and hope that despite this issue, you were able to enjoy your stay with us. If there's anything else we can do to enhance your experience during future visits, please don't hesitate to let us know. Thank you for choosing to stay with us, and we hope to welcome you back soon!Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted 31 May 2024
Lock on first room did not work, they moved us to another room where the tub was clogged before we used it. call front desk, they said their staff doesn't start till 8:30, they would not offer another room, maintenance came in tore whole bathroom apart, still would not offer another room, . customer service is pitiful, where can I submit pictures of the disaster?
Comment from Hotel Management
31 May 2024 by Customer Care Team, Hotel Management
Dear Stephen, we sincerely apologize for the multiple inconveniences you encountered during your recent stay with us. It is unacceptable that you experienced issues with the lock in the first room and then encountered a clogged tub in the second room. We understand how frustrating it must have been to deal with these issues, and we are truly sorry for the inconvenience they caused. Your feedback regarding the lack of assistance from our front desk staff and the unsatisfactory response from maintenance is deeply concerning to us. Providing exceptional customer service is a top priority, and we regret that we fell short of meeting your expectations in this regard. We appreciate your patience as we worked to resolve the issues with the tub, and we apologize for any additional inconvenience caused by the maintenance work. Rest assured, we will share your concerns with our team to ensure that situations like this are handled more effectively in the future. Regarding your request to submit pictures of the issues, please feel free to contact us directly. We take all feedback seriously and will use the information provided to improve our services and facilities. Once again, we apologize for the shortcomings you experienced during your stay. We hope to have the opportunity to regain your trust and welcome you back for a more positive experience in the future.Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted 21 May 2024
It looked nothing like the pictures and has not been kept up. Everything is dingy and dirty. The rug in my room was gross and had stains all on the border as well as throughout. The sink cabinet was cracked and broken and there were stains on the curtains. It also smelled bad. The back area where my room was was not monitored like they said it would be and right behind where you park was a fence that was again old and not actual for safety. There were people on the other side of it in the woods which was creepy. When all of these issues were brought to the attention of the desk clerk, she did not care and could not give me a refund even though I was not staying.
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Krystle, we're deeply sorry to hear about the disappointing experience you had during your stay. Your feedback regarding the cleanliness, maintenance issues, and lack of security is concerning and does not meet the standards we strive to uphold. We apologize for any inconvenience or discomfort caused by the condition of your room and the surrounding area. Ensuring a safe and comfortable environment for our guests is our top priority, and we regret falling short of your expectations in this regard. We take your feedback seriously and will handle these issues promptly with our team to prevent similar occurrences in the future. Regarding your interaction with our desk clerk, we apologize for any lack of empathy or assistance provided. We'll ensure that appropriate measures are taken to improve our customer service standards. If there's anything else we can do to handle your concerns or if you'd like to discuss your experience further, please don't hesitate to reach out to us directly. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler from Mountain View
Posted 21 May 2024
Clean, neat, and quiet.
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Olesia, we're delighted to hear that you found your stay with us clean, neat, and quiet! Providing a peaceful and comfortable environment for our guests is a top priority, and we're glad that we could meet your expectations. Thank you for choosing to stay with us, and we hope to welcome you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We appreciate your feedback!Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted 21 May 2024
Staff was nice room wasnt dirty no bed bugs i'd come back in the future
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Brandon, we're glad to hear that you had a positive experience during your stay with us! Providing a clean and comfortable environment for our guests is a top priority, and we're delighted that you found our staff accommodating and the room satisfactory. Your feedback is important to us, and we're grateful for your kind words. We look forward to welcoming you back in the future and providing you with another pleasant stay. If there's anything specific you'd like us to improve or if you have any further feedback, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted 20 May 2024
Very quiet hotel and neighborhood
Comment from Hotel Management
23 May 2024 by Customer Care Team, Hotel Management
Dear DiAnte, we're delighted to hear that you appreciated the peaceful atmosphere of our hotel and the surrounding neighborhood. Providing a serene environment for our guests is one of our top priorities, and we're glad that you were able to enjoy a restful stay with us. Should you find yourself in the area again, we'd be honored to welcome you back for another peaceful experience. Thank you for choosing to stay with us!Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted 18 May 2024
Walls in the room were dirty. If you are looking to save dollars, then you can consider this hotel. If you have a few more dollars, stay at a quieter & cleaner hotel.
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Steven, thank you for sharing your experience with us. We're disappointed to hear that the cleanliness of the walls did not meet your expectations during your stay. Maintaining a clean and comfortable environment for our guests is a priority, and we apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we'll handle this issue promptly to ensure it's resolved for future guests. We understand the importance of a peaceful and clean stay, and we apologize for any shortcomings in this regard. We appreciate your feedback and hope to have the opportunity to welcome you back for a more satisfying experience in the future.Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler from Bethesda
Posted 15 May 2024
I stayed at the hotel for one week. The staff could not have been more accommodating—even finding me a room for a last night at a discount. The rooms are very large, and the bed was comfortable. The carpet and furnishings are older and a bit sad. But there is a fridge and microwave in the room and free coffee and snacks in the lobby. I would stay here again as the price was right.
Comment from Hotel Management
16 May 2024 by Customer Care Team, Hotel Management
Dear Sophia, we're delighted to hear that you had a positive experience during your week-long stay with us! Providing accommodating service and ensuring our guests' comfort is our top priority, and we're thrilled that our staff went above and beyond to make your stay enjoyable, even finding you a discounted room for an extra night. It's wonderful to know that you found our rooms spacious and the bed comfortable, and we appreciate your understanding regarding the condition of the carpet and furnishings. We're pleased that you found value in the amenities provided, including the fridge, microwave, and complimentary coffee and snacks in the lobby. Your satisfaction means the world to us, and we're grateful for your feedback. We look forward to welcoming you back on your next visit, and we'll strive to make your stay even more enjoyable!Best Regards,Mikado Hotel Guest Experience Team
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Customer Care Team, Hotel Management
Dear Victoria, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Mikado Hotel Guest Experience Team
