Ratings based on 1,054 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
by A verified traveler
Posted 5 Jun 2024
Parking is an additional $30 a day. The room was good, but there are some basic repairs that need to be done- the shower was very weak and dribbled out. The bathroom ceiling was peeling and flaking off. The air conditioner was extremely noisy. All in all not what I expect from Marriott!
Comment from Hotel Management
11 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at the Los Angeles Burbank Airport Marriott Hotel. I sincerely apologize for the inconveniences you experienced with our facilities.I'm sorry to hear about the issues with the shower, and air conditioner in your room. We strive to maintain the highest standards, and it is clear we fell short during your stay. I have shared your feedback with our maintenance team, and we will address these issues promptly to ensure they do not affect future guests.Your experience is not reflective of the quality we aim to deliver, and we hope to have the opportunity to welcome you back and restore your faith in our hotel.
by A verified traveler
Posted 3 Jun 2024
I always stay at the Marriott before flying out of Bob Hope Burbank. It never disappoints.
Comment from Hotel Management
3 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
Thank you for your continued loyalty to the Marriott Burbank Airport Hotel. We are delighted to hear that we consistently meet your expectations and that you always enjoy your stays with us before flying out of Burbank.We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 2 Jun 2024
Clean, friendly staff, conveniently licated
Comment from Hotel Management
3 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
by A verified traveler
Posted 2 Jun 2024
Overall the property and surrounding area was good and clean. The way to the pool with jacuzzi was a bit weird...had to go to level 2 walk across the hotel and go down a service elevator so it wasnt a direct path. The bed i had definitely felt as though it needed to be changed cause i could start feeling the springs. Overall i would stay again.
Comment from Hotel Management
3 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
Thank you for sharing your feedback about your recent stay at the Marriott Burbank Airport Hotel. We are pleased to hear that you found the property and surrounding area clean and enjoyable.We apologize for the inconvenience regarding the access route to the pool and jacuzzi. We also regret that the bed did not meet your expectations and will address this issue promptly to ensure future guests have a more comfortable experience.We appreciate your comments and are glad to hear that you would stay with us again. We look forward to welcoming you back.
by A verified traveler
Posted 2 Jun 2024
Thank you for your service..
Comment from Hotel Management
2 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
by A verified traveler
Posted 2 Jun 2024
Love Sidney! She made our stay so much better. Thank you
Comment from Hotel Management
3 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
We sincerely appreciate you for sharing your feedback with us. We love Sidney too! Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
by A verified traveler
Posted 2 Jun 2024
Comment from Hotel Management
3 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.
by A verified traveler
Posted 2 Jun 2024
I love it
Comment from Hotel Management
2 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
We sincerely appreciate you for sharing your feedback with us. Our team is dedicated to ensuring a warm, tidy, and above all, care-free guest experience, so we are thrilled to learn that this was reflected during your stay.Should your travels bring you back to the Burbank area, we would be honored to welcome you again.Sincerely,Victoria VillarealGuest Experience ManagerLos Angeles Marriott Burbank Airport
by A verified traveler
Posted 31 May 2024
Fantastic stay at the Marriott Burbank Airport. Spacious and comfy room, and quiet so sleeping early in the evening was not a problem after a long flight. Staff were incredibly welcoming and friendly, happy to answer questions and help with directions etc. great in room dining options, but also super quick walk across the street to a variety of take-away options, and about a 5-7 min drive to target and Walmart for groceries. Convenient for universal and Warner bros, and about a 15 minute Uber to a main hop on hop off bus stop to tour downtown LA. (I believe there’s one closer also). Easy access to Burbank for continuing journey and the shuttle is accessible when you need it. Highly recommend and will stay here again when I return to the US.
Comment from Hotel Management
3 Jun 2024 by Victoria Villareal, Guest Experience Manager, Hotel Management
Thank you for your wonderful review of the Marriott Burbank Airport Hotel. We are thrilled to hear that you had a fantastic stay and found our rooms comfortable and quiet after your long flight. It’s great to know our staff made a positive impression and were able to assist with your needs.We’re pleased you enjoyed the in-room dining options and found the location convenient for local attractions and shopping. Your feedback about the shuttle and overall accessibility is much appreciated.We look forward to welcoming you back on your next visit to the US.
