Ratings based on 985 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vista
Posted 30 May 2024
Overall, it is a great stay if you're going to the Hollywood Bowl or nearby attractions.
Comment from Hotel Management
31 May 2024 by Customer Care Team, Hotel Management
Dear Juan, thank you for choosing to stay with us and for sharing your feedback. We're thrilled to hear that you had a great stay, especially if you were visiting the Hollywood Bowl or nearby attractions. Providing a convenient and comfortable experience for our guests is our top priority, and we're delighted that we could meet your expectations. Your satisfaction means a lot to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know.Best Regards, Lexen Hotel - HollywoodGuest Experience Team
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Customer Care Team, Hotel Management
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
29 May 2024 by Customer Care Team, Hotel Management
Dear Henok, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit. Best Regards, Lexen Hotel - HollywoodGuest Experience Team
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
23 May 2024 by Customer Care Team, Hotel Management
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team
by A verified traveler
Posted 20 May 2024
Cool
Comment from Hotel Management
21 May 2024 by Customer Care Team, Hotel Management
Dear Silva, your positive rating means a lot to us! We're thrilled that you had a great experience during your time at our hotel. We look forward to having you back with us for a similar experience. Best Regards, Lexen Hotel - HollywoodGuest Experience Team
by A verified traveler
Posted 9 May 2024
My group found the Lexen to be a great place to stay if you are going to the Hollywood Bowl. It is so much easier to walk there as opposed to dealing with parking or an Uber. It's a 15 minute walk, slightly uphill for those who have issues, but for most anybody it would be easy. The hotel itself is unusual in that there is just a desk someone sits at to check you in; it's very sparse but it did the trick. Our room and bathroom were a good size and clean, the king bed was comfortable, and the AC worked great. There was a small lobby on the second floor to gather if needed. Parking can be an issue because it's stacked; we had no problem but there's a possibility someone could park behind you and if they aren't considerate you may get stuck, but the hotel tries to deal with as best they can. There is nowhere to eat within a 10 minute walk, but after that there are hundreds of cheap and expensive places to dine. We will definitely stay there again.
Comment from Hotel Management
10 May 2024 by Customer Care Team, Hotel Management
Dear LaRonda, thank you for sharing your detailed review of your stay at Lexen Hotel Hollywood! We're delighted to hear that our convenient location near the Hollywood Bowl made your experience enjoyable and hassle-free. It's wonderful to know that you found our check-in process efficient and that you appreciated the cleanliness and comfort of your room, as well as the functionality of the AC. We're glad you found the parking manageable, and we'll continue to handle any issues promptly to ensure a smooth experience for all guests. While dining options within immediate walking distance are limited, we're pleased you found plenty of choices a short distance away. We're thrilled to have earned your loyalty, and we can't wait to welcome you back for another fantastic stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team
by A verified traveler
Posted 8 May 2024
The hotel was a decent value but the surrounding area is pretty run down. The parking was very difficult to get in and out of, but the staff were friendly and helpful. Room was as expected. Some guy knocked on our door at 230am looking for Sam. If there’s an event at Hollywood bowl, it will be nearly impossible to drive back to this hotel.
Comment from Hotel Management
10 May 2024 by Customer Care Team, Hotel Management
Dear Cathy, thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel to be a decent value and that our staff were friendly and helpful. However, we apologize for any inconvenience caused by the surrounding area and the difficulty with parking. We understand the importance of a smooth and hassle-free experience for our guests and will consider your comments as we strive to improve. Additionally, we apologize for the disturbance caused by the late-night visitor knocking on your door. Your comfort and safety are our top priorities, and we will share this issue with our team to prevent similar incidents in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for a more enjoyable stay. If there's anything else we can do to improve your experience, please don't hesitate to let us know.Best Regards, Lexen Hotel - HollywoodGuest Experience Team
by A verified traveler
Posted 8 May 2024
Nice place close by everything
Comment from Hotel Management
10 May 2024 by Customer Care Team, Hotel Management
Dear Raul, we're thrilled to hear that you enjoyed your stay with us and found our location convenient. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another pleasant experience!Best Regards, Lexen Hotel - HollywoodGuest Experience Team
by A verified traveler
Posted 8 May 2024
Very good location I just wish they gave me a good room with a view to her ham that excellent and the staff are friendly 😊
Comment from Hotel Management
10 May 2024 by Customer Care Team, Hotel Management
Dear Jacqueline, we're glad to hear that you appreciated our hotel's excellent location and friendly staff! We apologize if the room you received didn't have the view you were hoping for. Your feedback is important, and we'll do our best to accommodate your preferences in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back for another enjoyable stay!Best Regards, Lexen Hotel - HollywoodGuest Experience Team
by A verified traveler
Posted 5 May 2024
Enjoyed our stay. Perfect location.
Comment from Hotel Management
6 May 2024 by Customer Care Team, Hotel Management
Dear Norman, we're delighted to hear that you enjoyed your stay with us and found our location to be perfect for your needs. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable experience!Best Regards, Lexen Hotel - HollywoodGuest Experience Team
