Ratings based on 980 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Newly renovated property. Loves the experience.
by A verified traveler
Posted 2 Jun 2024
Only recommendation would be to have small coffee maker in hotel room
Comment from Hotel Management
2 Jun 2024 by Customer Service, Hotel Management
Hello Debra,Thank you for your great feedback. Sandbourne Santa Monica appreciates your suggestion for a small coffee maker in the room. Your input is valuable as we continually work on enhancing our guest experience. We hope to welcome you back soon!
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Michael, thank you for your positive feedback! We're grateful you had a wonderful experience at Le Merigot Santa Monica. Our team looks forward to welcoming you back soon!
by A verified traveler from West New York
Posted 26 May 2024
Es un hotel super lindo y el servicio es excelente
Comment from Hotel Management
27 May 2024 by Customer Service, Hotel Management
Hooseein Alexander Ramirez, gracias por tus amables palabras sobre Le Merigot Santa Monica. El equipo está encantado de que haya disfrutado del hermoso ambiente y el excelente servicio. ¡Esperamos darle la bienvenida nuevamente!
by A verified traveler
Posted 25 May 2024
Room layout and lighting I found odd. Had to request a coffee makers but did get one when I asked.
Comment from Hotel Management
25 May 2024 by Customer Service, Hotel Management
Katherine, thank you for your feedback. We're pleased that our team members promptly provided the coffee maker upon your request. Your comments on the room layout and lighting have been noted. Le Merigot Santa Monica is currently undergoing renovations to enhance our guest experience. We're looking forward to welcoming you back.
by A verified traveler
Posted 22 May 2024
Nice staff. Beautiful hotel. Under some renovations.
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Arlynn, thank you for your kind words about Le Merigot Santa Monica. Our team members are glad you appreciated their service and enjoyed the hotel's beauty. We're excited for the enhancements coming with the renovations and hope to welcome you back soon to experience them!
by A verified traveler from Oakwood Hills
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Customer Service, Hotel Management
Mary, thank you for your wonderful rating of Le Merigot Santa Monica. We're thrilled you enjoyed your stay and appreciate your support. We look forward to welcoming you back soon!
by A verified traveler
Posted 13 May 2024
Let me start by saying we did end up having a good response from the hotel, and our issues were fixed(refunded). However, the issues should never have been there in the first place. I don't know if they are genuinely trying to trick people with the rooms they book, or if it was an Expedia double booking rooms situation. But we did not have a good experince at this hotel.
It should have been the best 3 nights of our trip, we paid for the best room in the hotel, the Executive King Suite. Upon check in we were given our keys, brought to our room, and quickly discovered it was not what we had paid for. The room should have had a separate seating area and a LARGE balcony. Honestly the balcony was the main selling point of the room for me. We knew there would be renos ongoing at the property, but were fine to overlook them as we had a beautiful, freshly renovated room.
I went to the desk to let them know it wasn't the right room, so they put us in another, slightly bigger room. When I complained I was told that the photos of the suites were misleasing and that "all of the executive rooms are the same", which is absoltely NOT the case. We stood on the balcony of the second room we were put in, and looked down into the balcony I had booked and paid for. A 300, 330, and 560 square foot room are not the same, I paid for the biggest and was put in the smallest, then told the room we did book was unavailable. Be wary you get what you pay for, even had to pay for wifi!
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Sarah-jean, it's regrettable to hear about the confusion regarding your room reservation. It's important all guests feel they're receiving what they booked. It sounds as though some discrepancies occurred between the room booked through Expedia and the one you received.Please know our purpose is never to mislead travelers and we appreciate your understanding regarding the renovations currently taking place. Transparency and guest satisfaction remain our team members' top priority. We're glad that ultimately, your concerns were addressed and rectified, but understand these issues should not have appeared initially.We sincerely hope this experience won't deter you from considering us in the future. We're continually working to improve guest experiences and hope to show you these improvements firsthand during a future stay. Rest assured, we aim to make every visit memorable for all the right reasons.
by A verified traveler
Posted 13 May 2024
The room was spacious and beautiful and the staff was helpful. It was a bit annoying that I paid for a late checkout and after verifying twice with the front desk that I would be checking out late, I still received a knock at the door asking why I was still in the room. It wasn’t until after I open the door that the gentleman decided to look at the paperwork that said that I had a late check out., The showerhead also needs cleaning. The water pressure was really poor as a result lime scale deposits. The hotel itself is really lovely and I would love to come back once the lobby is finished.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Stephanie, thank you for sharing your experience at Le Merigot Santa Monica. It's wonderful to hear that you found your room both spacious and beautiful and our team members helpful. We acknowledge the unwanted concern regarding your late checkout, and steps are being taken to enhance communication among team members to prevent such future instances. Regarding your comment on the shower, maintenance is being notified. We are excited to let you know of the ongoing renovations which will indeed transform our lobby. We eagerly look forward to your next visit to experience the revamped ambiance.
by A verified traveler
Posted 13 May 2024
We had a very disappointing stay. We were warned about renovations but not to the scale we endured. The entire property was pretty much off limits, including direct access to the boardwalk and beach, which was one reason we chose the property. The room was fine but nothing like what we paid for. I was surprised the site was kept open, or at least not significantly discounted for the inconvenience caused. Would not go back
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
John, the renovations are part of our commitment to improve our facilities and guest experience. While we understand the disruptions were challenging, the goal is to offer a significantly enhanced environment in the future. We appreciate the feedback regarding access and pricing and will take it into consideration.
