Ratings based on 386 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
Rarely saw workers, hard to get bottles of water or any water. Floor in the lobby had water damage so it was very uneven and raised. Only 1 restaurant with limited menu.
Comment from Hotel Management
7 May 2024 by Andrea, Hotel Management
Good day, Sally! We thank you for staying with us and your honest feedback. We do apologize for the inconvenience that you have experienced during your stay with us. We always try to provide a good, personalized service to our guests, but I guess we failed to do that with you. Just let us know if what can we do for you. Warm regards, Andrea.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Ambre Le Page , Hotel Management
That's fantastic to hear! Thank you so much for taking the time to leave such a positive review. We're thrilled that you had a wonderful experience at Kimpton La Peer Hotel. We look forward to welcoming you back again soon!
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
25 Apr 2024 by La Peer Hotel, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
7 May 2024 by Andres S., Hotel Management
Dear Saloumeh,Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a positive experience overall. Your satisfaction is our priority, and we're grateful for your support.If there were any specific aspects of your stay that you feel we could improve upon to earn that fifth star in the future, please don't hesitate to reach out and let us know. We're constantly striving to enhance our services and guest experience.We hope to have the pleasure of welcoming you back again soon for an even more enjoyable stay.
by A verified traveler from Livingston
Posted 8 Apr 2024
Comment from Hotel Management
28 Apr 2024 by Ambre Le Page , Hotel Management
Dear Noreen, We truly appreciate your feedback! It means the world to us that you had such a fantastic experience at Kimpton La Peer Hotel. We can't wait to have the pleasure of hosting you again in the future!
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
7 Apr 2024 by Kimpton La Peer, Hotel Management
Thank you for taking the time to give us your honest rating.
by A verified traveler
Posted 26 Mar 2024
Staff was amazing
Comment from Hotel Management
27 Mar 2024 by Andres S., Hotel Management
Thank you so much, Nicoli! We're delighted to hear that our staff made your experience exceptional. We strive to provide outstanding service, and it's incredibly rewarding to know we succeeded. We appreciate your kind words and hope to welcome you back soon!
by A verified traveler from Hillsborough
Posted 21 Mar 2024
Although the property is addressed in West Hollywood, it's actually at the border of Beverly Hills. It's the best part of West Hollywood yet stone throw away from the Beverly Hills where all the stars live.
Comment from Hotel Management
22 Mar 2024 by Andres S., Hotel Management
Dear Steven,Thank you for taking the time to share your feedback with us. We're delighted to hear that you appreciated our property's prime location nestled between West Hollywood and Beverly Hills. Our proximity to the heart of Beverly Hills indeed offers our guests the best of both worlds – the vibrant energy of West Hollywood and the allure of Beverly Hills.We hope to welcome you back soon for another memorable stay!
by A verified traveler
Posted 20 Mar 2024
Staffs are friendly, facility is clean, nice and quiet.
There was an item charged to my room after I checked out and I did not receive a receipt for it. Would you please provide the receipt in full amount for the stay at Kimpton La Peer Hotel.
Comment from Hotel Management
21 Mar 2024 by Ambre Le Page , Hotel Management
Good Evening Shinobu ,Thank you for your kind words regarding our staff and facilities. We're delighted to hear that you enjoyed your stay at Kimpton La Peer Hotel!Regarding the item charged to your room after check-out, we apologize for any inconvenience this may have caused. Could you please provide us with your email address? We'll promptly send you the receipt for the full amount of your stay, including any additional charges.Once again, we appreciate your feedback and hope to welcome you back to Kimpton La Peer Hotel in the future!Warm regards,Ambre Le Page
by A verified traveler
Posted 21 Feb 2024
I don’t usually leave hotel reviews. However, this place is absolutely not a luxury hotel. Upon arrival, the front desk person I believe her name was makaiyla was beyond sweet. Thank you for treating me like a human being.
The second day I asked Andreas at the front desk if I could upgrade my room to a balcony room which I would have been happy to have paid for. He proceeded to tell me that the rooms are noisy and expensive and the ac wasn’t working. This was a bit frustrating as the ac wasn’t working in the room that I was in.
There was a black out in the area, and the hotel didn’t notify us. I woke up in the middle of the night and banged my knee on the dresser next to me bc I wanted to use the bathroom. I did not even complain about any of this. I said to myself it’s a hiccup and it’s okay.
The following night my friend and I were having drinks in their bar, where the bartender rudely cut my friend off. Luckily I had my Snapchat on record and I went back to view what happened. We were eating Girl Scout cookies and we might have been a little loud when talking but the bartender could have just told us to keep it down instead of being so rude.
I initially booked this property bc I have a breast surgery coming up in two weeks and have been extremely stressed out and needed an escape. I had an anxiety attack and my mom was in the room upstairs I just needed my medication. The hotel proceeded to call the ambulance who did not even transport me. Worst experience!
Comment from Hotel Management
7 Apr 2024 by Kimpton La Peer, Hotel Management
Thank you for taking the time to provide your honest feedback regarding your experience with us. It is disheartening to hear that we did not meet your expectations. These concerns have been addressed with the appropriate departments. We hope you stay with us again in the future so that we can show you the La Peer experience you deserve.
