Ratings based on 960 Verified Reviews
4.4 Room cleanliness
4.6 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Busy street. Loud in the morning. A lot of restaurant options around and all really good food. Rooms are decent and housekeeping cleans daily when requested. The staff is good and pretty straightforward with explaining everything so it was an easy process checking in and out. Overall pretty nice hotel, you can just hear everything going on outside from your room.
Comment from Hotel Management
12 Jun 2024 by Patrick Hill (Front Office Supervisor), Hotel Management
Thank you for taking the time to share your feedback. We're glad to hear you enjoyed the local restaurant options and found our staff helpful and the check-in/out process smooth. We appreciate your comments on our housekeeping service and room quality. We apologize for the noise from the busy street; your comfort is important to us, and we will look into ways to improve the sound insulation. Thank you for staying with us, and we hope to welcome you back for an even better experience.
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Patrick Hill (Front Office Supervisor), Hotel Management
Thank you for taking the time to leave a rating of your stay. We look forward to welcoming you back for an even better experience.
by A verified traveler
Posted 7 Jun 2024
This was a great second stay at the Normandie. Spacious room, super friendly and accommodating staff, fun bonus amenities that come with the stay. It’s also an extremely central location in Ktown, which makes it very convenient. We will be back!
Comment from Hotel Management
8 Jun 2024 by Patrick Hill (Front Office Supervisor), Hotel Management
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your second stay with us at the Normandie. It's wonderful to know that you appreciated our spacious rooms, friendly staff, and bonus amenities. Our central location in Koreatown is indeed a great convenience. Thank you for your continued patronage. We can't wait to welcome you back again!
by A verified traveler
Posted 5 Jun 2024
“Disappointing Stay at an Overpriced Hotel”
I recently stayed at this hotel and was quite disappointed with the experience, especially considering the high price. The condition of the facilities was subpar and definitely did not justify the cost. Additionally, the cleaning supplies used had such a strong and unpleasant odor that it made my stay uncomfortable. The overwhelming smell permeated the entire room and was hard to ignore. Overall, I did not enjoy my time here and would not recommend this place to others.
Comment from Hotel Management
5 Jun 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for sharing your feedback with us. We are truly sorry to hear that your stay did not meet your expectations, especially considering the price. Your concerns about the condition of our facilities and the strong odor of the cleaning supplies are important to us, and we sincerely apologize for any discomfort this caused.As a historic landmark, our hotel proudly reflects nearly 100 years of rich history and unique architecture. While we strive to maintain the charm and character of our historic property, we understand that certain aspects may not appeal to everyone. However, we are committed to ensuring that our facilities are well-maintained and comfortable for all our guests.We appreciate your comments about the cleaning supplies, and we will address this with our housekeeping team to prevent future occurrences. Our goal is to provide a pleasant and memorable experience for our guests, and we regret that we fell short during your visit.Thank you again for your feedback. We hope you might consider giving us another chance in the future, and if you do, please reach out to us directly so we can ensure a more enjoyable stay.
by A verified traveler
Posted 5 Jun 2024
A location in the heart of Koreatown, near DTLA and all the attractions. Rooms are clean and nicely sized, staff is top notch! I would stay here again in my next visit to LA. :)
Comment from Hotel Management
5 Jun 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed our location in the heart of Koreatown and found our rooms clean and comfortable. It's fantastic to know that our staff made such a positive impression on you.We truly appreciate your kind words and are delighted to hear that you plan to stay with us again on your next visit to Los Angeles. We look forward to welcoming you back!
by A verified traveler
Posted 4 Jun 2024
staff was incredibly nice and made our stay a great experience!
Comment from Hotel Management
5 Jun 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!
by A verified traveler
Posted 2 Jun 2024
The staff were fantastic and the amenities were exactly what we needed. They made sure our every need was met, and went above and beyond. We will be back.
Comment from Hotel Management
5 Jun 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!
by A verified traveler
Posted 1 Jun 2024
A nice character hotel in the midst of Koreatown!
Comment from Hotel Management
5 Jun 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such a kind rating, we greatly appreciate it and look forward to having you with us again soon!
by A verified traveler
Posted 31 May 2024
No free water bottle
Comment from Hotel Management
1 Jun 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such kind feedback, we greatly appreciate it and look forward to having you with us again soon!
by A verified traveler
Posted 30 May 2024
Very nice place
Comment from Hotel Management
1 Jun 2024 by Adam Ruiz, Front Office Manager, Hotel Management
Thank you for leaving us such kind feedback, we greatly appreciate it and look forward to having you with us again soon!
