Ratings based on 347 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Sep 2024
Very nice hotel,was a surprise,clean,big room,nice staff the bathroom was little small
by A verified traveler
Posted 14 Sep 2024
Restaurant staff treated our family poorly. Cold coffee, waitress with black pony tail would get upset when we asked for necessary items such as forks, creamer and it got worse from there.
Comment from Hotel Management
18 Sep 2024 by General Manager, Hotel Management
Dear Susan,Thank you for sharing your feedback. We’re sorry to hear about the service and the coffee. This is not the experience we aim to provide, and we will address these issues with our team to improve our service. We appreciate your comments and hope to have the chance to offer you a better experience in the future.
by A verified traveler from FREDERICK
Posted 9 Sep 2024
Excellent experience overall.
Comment from Hotel Management
12 Sep 2024 by General Manager, Hotel Management
Dear Jorge,Thank you for your wonderful feedback! We're thrilled you had an excellent experience and look forward to welcoming you back to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel for another great stay!
by A verified traveler from Houston
Posted 9 Sep 2024
The hotel is great. I can only say 1 thing, why there is no lockbox in the rooms? Everything else is perfect!.
Comment from Hotel Management
12 Sep 2024 by General Manager, Hotel Management
Dear Carlos,Thank you for your kind words and for highlighting your great experience. We appreciate your feedback regarding the lack of a lockbox in the room and will certainly take it into consideration for future improvements. We look forward to welcoming you back to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel for another stay!
by A verified traveler
Posted 7 Sep 2024
Front desk's Jasmine was wonderful, 5 star hospitality! Cute lobby transformed old business hotel to modern ish boutique vibe. Rooms still corporate feel, but not a bad thing. Some cute art & 1 hilarious. In room fridge & Starbucks great!
Was told hotel was renovated 2 yrs ago. Lobby reflects it, hallways too.
Room huge, clean, safe & bedding awesome! Though 3 pillows on beds, not 2, not 4. Odd? Room cld also use refresh like carpet shampoo & reglazed? tub floor w/safety strips (great!) but discoloration makes them appear dirty. Crooked light switch in bathroom & sad little wallpaper patch diy. Shower curtain 99 cents store vibe. Locked refillable shampoo, etc. felt cheap, though eco great. All fine, but detracts from otherwise thoughtful details.
Housekeeping staff were wonderful!
*Pool not for relaxing, music blasting.*
*Do not pay extra for balcony*
Second floor room had decent balcony reflecting age of hotel....nothing renovated except maybe addition of two wood chairs.
Earlier in the day I was able to check out a different
Basement/"first floor" room cool with really cool space except "balcony" not a balcony. It was a sliding door to what seemed like a dark, sketchy claustrophobic alleyway adjacent to but underneath pool area. Loud, odd, no sun.
Overall very good stay. If you skip markup for sad balcony, great walkable area, great service and spacious, clean, safe rooms. Solid hotel for price point.
Comment from Hotel Management
12 Sep 2024 by General Manager, Hotel Management
Dear Joanne,Thank you for taking the time to leave a review and for choosing to stay at Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel. We're delighted to hear that you enjoyed your stay, with the atmosphere and friendly staff being highlights. It's wonderful to hear that Jasmine was so helpful and we will pass along your satisfaction to her. We will take your comments about the decorations, music, and balcony prices into consideration as we continue to enhance our hotel. It was a pleasure hosting you and we hope to welcome you back.
by A verified traveler from Stittsville
Posted 5 Sep 2024
by A verified traveler
Posted 31 Aug 2024
by A verified traveler
Posted 30 Aug 2024
by A verified traveler
Posted 26 Aug 2024
The staff was super friendly and helpful. I would definitely go back for another stay. The rooms were very clean. I really liked the old movie theme throughout the hotel. The Lin Chaney Phantom of the Opera was playing in the lobby. Very cool.
Comment from Hotel Management
27 Aug 2024 by General Manager, Hotel Management
Dear Roy,Thank you for your wonderful feedback! We're delighted that our well-appointed rooms and unique theme made your stay enjoyable. It's also great that you appreciated the cinematic offerings in our lobby. Our friendly team eagerly looks forward to welcoming you back to Hotel Dena, Pasadena Los Angeles, a Tribute Portfolio Hotel for another memorable stay!
by A verified traveler
Posted 23 Aug 2024
First time and would book again. Great location and reasonable rate for the area.
Comment from Hotel Management
26 Aug 2024 by General Manager, Hotel Management
Andrew,Thanks so much for sharing your positive experience about your stay. We are delighted to hear our affordable rooms were a highlight, and that our location was ideal for your visit. It was a pleasure having you stay with us, and we look forward to welcoming you back soon.
