Ratings based on 1,458 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
Not good at all
by A verified traveler
Posted 14 May 2024
Overall a good bang for your buck the room was clean and spacious. However we had an issue with the water not getting hot. It took over an hour to get the problem situated. Even talking to the staff we wanted to speak to a manager and we were told she’s aware of the situation but we can only contact her via email. Eventually the situation was resolved and no type of compensation for the inconvenience
Comment from Hotel Management
15 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear Shay,We're glad you found our hotel to be a good value and that your room was clean and spacious. However, we apologize for the inconvenience you experienced with the hot water issue. Your comfort is important to us, and we're sorry it took longer than expected to resolve the problem. We understand your frustration and we'll address this with our team to ensure a smoother resolution process in the future. We apologize for the lack of compensation and will review our policies to ensure that our guests are properly taken care of in situations like this. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience next time.Kind Regards,Hollywood Inn Express LAX Management
by A verified traveler
Posted 12 May 2024
Excelente service great customer service friendly staff
Comment from Hotel Management
14 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear Jaime,We're delighted to hear that you had an excellent experience with our service and that our staff provided outstanding customer service. Providing friendly and attentive service is important to us, and we're thrilled that we met your expectations.Thank you for choosing to stay with us, and we look forward to welcoming you back again soon! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Safe travels!Kind Regards,Hollywood Inn Express LAX Management
by A verified traveler
Posted 11 May 2024
.
Comment from Hotel Management
14 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear Giannina,We are disappointed that you were unhappy with your stay at Hollywood Inn Express LAX. We apologize for your poor experience, and we hope you will reach out and let us know what happened in detail.Sincerely,Hollywood Inn Express LAX Management
by A verified traveler
Posted 11 May 2024
Property was OK for the price.
The problem we had was getting our security deposit refunded. The staff said that it was fully refunded on the morning of our departure but our bank says this did not happen. Seems the hotel did not know how to cancel the pending transaction properly. Wasted may communications with the hotel trying to get the problem fixed. I saw another review where someone said the same thing - hard to get their security deposit refunded so not good.
Other hotels and car hire places had no problems.
We eventually got our money by our bank cancelling the pending transaction.
Comment from Hotel Management
14 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear lan,We're sorry to hear about the inconvenience you experienced with the refund of your security deposit and for any miscommunication or difficulty you encountered during this process. Providing prompt and efficient service, including handling refunds, is important to us, and we regret that we fell short of your expectations in this instance.We appreciate your feedback and will review our procedures to ensure that such issues are addressed and resolved promptly in the future.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If there's anything else we can do to assist you further, please don't hesitate to let us know.Kind Regards,Hollywood Inn Express LAX Management
by A verified traveler
Posted 11 May 2024
It’s a nice place to stay!
Comment from Hotel Management
14 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear Guest,We are delighted to receive your All-Star Vote! - Thank you very much! It feels great to know that our accommodation met all your needs. It was a pleasure to host you, and we look forward to hosting you in Hollywood Inn Express LAX many more times.Kind Regards,Hollywood Inn Express LAX Management
by A verified traveler
Posted 9 May 2024
Terrible place. Booked through Expedia. Was charged by facility for extra fees. Parking etc.
Comment from Hotel Management
13 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear Edward,We're deeply sorry to hear about your experience. We strive to ensure transparency in all transactions and apologize for any confusion regarding additional fees. Your feedback is invaluable, and we'll work diligently to address any discrepancies in billing processes. Please reach out to our team directly so we can resolve this matter promptly and restore your confidence in our service. Thank you for bringing this to our attention.Sincerely,Hollywood Inn Express LAX Management
by A verified traveler
Posted 9 May 2024
.
Comment from Hotel Management
14 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear Giannina,Thank you for taking the time to leave a rating about your stay. We would appreciate any additional feedback you may have about your visit. Our team strives to provide excellent service, and we would love to give a better stay for you on your next trip.Sincerely,Hollywood Inn Express LAX Management
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
14 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear Vinson,Thank you for rating your stay at Hollywood Inn Express LAX. We hope to host you again for your next trip to Hollywood Inn Express LAX to serve you with a more comfortable stay and enhanced experience.Kind Regards,Hollywood Inn Express LAX Management
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
14 May 2024 by Hollywood Inn Express LAX Management, Hotel Management
Dear Terry,Thank you so much for awarding us a positive rating for your stay at our hotel. You have brought a smile to our faces. We hope you will stay with us again soon!Kind Regards,Hollywood Inn Express LAX Management
