Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Very nice place to stay
Comment from Hotel Management
17 Jun 2024 by Hotel Management, Hotel Management
Hi Elysia,Thank you for your feedback! We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon.-Hotel Management
by A verified traveler
Posted 16 Jun 2024
If you want to try to check in early, don’t. Got in about 1:30pm, front desk told me they would let me know when the room became available. I was never notified and saw the front desk checking in MULTIPLE people before me, even after I had been waiting for 90 minutes. Another red flag came when a cockroach went running across the lobby floor as I was checking in. Property is old, dirty carpet, VERY outdated rooms. Shower was also broken when we got into our room. Multiple people were having the same issue in other rooms. Had to check with the front desk 3 different times for maintenance ETA, took them HOURS to fix. Have never had trouble with Holiday Inn stays elsewhere and was very disappointed here. Would never stay or recommend this Holiday Inn to anyone.
Comment from Hotel Management
16 Jun 2024 by Hotel Management, Hotel Management
Hi Abby,Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. Your feedback is valuable, and we take it seriously to improve our service and facilities. We regret that your early check-in request wasn't managed efficiently and that you had to wait longer than expected for your room. The issues with cleanliness, maintenance, and the presence of pests are not reflective of our usual standards, and we apologize for falling short of your expectations. Please be assured that we are addressing these concerns with our team to prevent recurrence. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.-Hotel Management
by A verified traveler
Posted 16 Jun 2024
People were nice here and helpful. But why so low I found cockroaches in my room. Didn’t see them whenever I came in but once in room started seeing them. Very disappointed because I paid a lot for my room. If it didn’t have cockroaches room and place would be perfect for people to stay at.
Comment from Hotel Management
16 Jun 2024 by Hotel Management, Hotel Management
Hi Cole,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we regret that you encountered issues with pests in your room. We take cleanliness and pest control very seriously, and we are addressing this matter with our team to ensure immediate action is taken. Your feedback is invaluable to us as it helps us improve our service and prevent similar incidents in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive experience.-Hotel Management
by A verified traveler
Posted 16 Jun 2024
The hotel is conveniently located near the freeways.
Comment from Hotel Management
17 Jun 2024 by NOPSM, Hotel Management
Hi Juan, Thank you for the excellent rating! We're delighted that you had a wonderful experience with us. If you have any specific feedback or suggestions on how we can maintain this level of service, please feel free to share. We look forward to welcoming you back in the future!
by A verified traveler
Posted 14 Jun 2024
Excelent
Comment from Hotel Management
16 Jun 2024 by Hotel Management, Hotel Management
Hi Haziel,Thank you for your positive feedback! We're thrilled to hear that you had an excellent experience. If there's anything else we can do to make your next visit even better, please let us know. We look forward to welcoming you back soon!-Hotel Management
by A verified traveler
Posted 13 Jun 2024
I was pretty surprised to see only one person helping guests check in. There was a few people waiting in line and it did take a little while for other employees to help out. Getting checked in went smoothly, however I was very disappointed when I receieved my room keys because the guests that were in line before me received some sort of a goody bag with "Thank you" written on the front of it, unsure of why or how I didnt get one. Was curious and a little confused as to what the difference was.
Comment from Hotel Management
13 Jun 2024 by Hotel Management, Hotel Management
Hi Thaya,Thank you for your feedback. We apologize for the delay at check-in and any confusion regarding the goody bags. These bags are typically part of our loyalty program or special promotions. We will review our process to ensure a consistent experience for all guests. Your comments are valuable in helping us improve our service.-Hotel Management
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Hotel Management, Hotel Management
Hi Farid,We are delighted to hear you had a 5/5 experience at our hotel!-Hotel Management
by A verified traveler
Posted 10 Jun 2024
Carpet is dirty need to get some cleaning specially in the hallway
Comment from Hotel Management
11 Jun 2024 by Hotel Management, Hotel Management
Hi Maria,We apologize for the condition of the carpets during your stay. Cleanliness is a top priority for us, and we will address this issue promptly to ensure our hallways meet our standards. Your feedback is invaluable in helping us improve.-Hotel Management
by A verified traveler
Posted 9 Jun 2024
Comment from Hotel Management
11 Jun 2024 by Hotel Management, Hotel Management
Hi Yesenia,Thank you for your excellent review! We're thrilled to hear that you had a wonderful stay with us. Your positive feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back in the future.-Hotel Management
by A verified traveler
Posted 9 Jun 2024
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Comment from Hotel Management
9 Jun 2024 by Hotel Management, Hotel Management
Hi Alfredo,Thank you for your rating. We appreciate your feedback and will continue to strive for excellence in our services.-Hotel Management
