Ratings based on 980 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
The staff was very accommodating of customer needs.
by A verified traveler
Posted 3 Jun 2024
Convenient free parking. Friendly desk staff.
by A verified traveler
Posted 30 May 2024
Everything went really well, check-in was easy, one thing I didn’t like was our key kept going out, but other than that, it was great
Comment from Hotel Management
31 May 2024 by Front Desk, Hotel Management
Thank you for taking the time to leave us a review! We greatly appreciate your feedback and are thrilled to hear that you joined us for your stay. Your satisfaction is our top priority, and we are committed to ensuring that every aspect of your experience is exceptional.We sincerely apologize for any inconvenience you experienced with your room keys deactivating during your stay. Rest assured, we take your feedback seriously and will address this issue promptly. I will personally speak to our front desk clerk to ensure that the activation dates on your key and those of our future guests are accurate and reliable.Once again, thank you for choosing to stay with us. We value your patronage and look forward to welcoming you back for another memorable stay.
by A verified traveler
Posted 29 May 2024
Great location with easy access to Fwy 101 and Topanga shopping centers. Complimentary parking and hot breakfast. Updated rooms with comfortable bed.
Comment from Hotel Management
29 May 2024 by Front Desk, Hotel Management
Dear Graciela,We hope this email finds you well.Thank you so much for taking the time to share your feedback with us. We greatly appreciate your kind words regarding your recent stay at our hotel. We're thrilled to hear that you found our location convenient and enjoyed the easy access to Fwy 101 and the Topanga shopping centers. Providing our guests with a comfortable and accessible experience is always our top priority. It's wonderful to know that you also appreciated the complimentary parking and hot breakfast options. We believe that these additional amenities enhance our guests' overall stay and we're glad you found them to be satisfactory.Moreover, we're delighted that you found our updated rooms to your liking, especially the comfortable bed. Ensuring our guests have a restful and rejuvenating sleep experience is something we take pride in.Your positive feedback means a lot to us, and it serves as a great encouragement to our team to continue delivering exceptional service to all our guests.Once again, thank you for choosing to stay with us and for sharing your feedback. We look forward to welcoming you back for another memorable stay in the near future.
by A verified traveler
Posted 28 May 2024
Staff and service is excellent
Comment from Hotel Management
28 May 2024 by Jeff, Hotel Management
Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad you had a good stay and hope to see you again.
by A verified traveler
Posted 27 May 2024
Asked for sheets for pull out coach and none were provided due to being at max capacity….
Comment from Hotel Management
28 May 2024 by Jeff, Hotel Management
Thank you for taking the time to write a review with us as we appreciate all feedback. While we were sold out, sheets were provided for your bed. We were out of blankets, so double the sheets were given.
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
28 May 2024 by Jeff, Hotel Management
Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad you had a good stay and hope to see you again.
by A verified traveler
Posted 21 May 2024
The cleanliness was not great! The lobby floors and the second floor carpets were dirty. My pillows and comforter didn't smell great. It smelled like a wet dog. Let me include the hallway that had a strong aroma of marijuana. I will never go back.
Comment from Hotel Management
28 May 2024 by Jeff, Hotel Management
Thank you for taking the time to write a review with us as we appreciate all feedback. We have taken your comments and shared them with our housekeeping manager. We do hope that you will come back in the future and give us another chance to make your stay excellent.
by A verified traveler
Posted 21 May 2024
The Holiday Inn Woodland Hills is conveniently located with easy access from and to the freeway. My wife and I were comfortable and safe walking from the hotel to a nearby restaurant. The only detraction for this location is that the hallway carpets were not vacuumed thoroughly so there were bits of detritus scattered randomly in the hallway of the 3rd floor.
Comment from Hotel Management
28 May 2024 by Jeff, Hotel Management
Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad you had a good stay and hope to see you again. We have also shared your comments with our housekeeping manager.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
28 May 2024 by Jeff, Hotel Management
Thank you for taking the time to write a review with us as we appreciate all feedback. We are glad you had a good stay and hope to see you again.
