Ratings based on 974 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Nice stay
Comment from Hotel Management
17 May 2024 by Customer Service, Hotel Management
Tracy,Thank you for your feedback. We're delighted to hear that you had a nice stay at Hilton Pasadena. Our team looks forward to welcoming you back soon.
by A verified traveler
Posted 11 May 2024
Quiet, clean, beautiful views, perfect location, food and shopping in a walkable distance. Great stay, will be staying again.
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Tyron, it's a delight to hear that you found the Hilton Pasadena to your liking. With its prime location and captivating vistas, it's wonderful to know that you could enjoy nearby dining and shopping easily. We appreciate your comments about the serenity and cleanliness, as these help us ensure an exceptional experience for all our guests. With anticipation, we look forward to your future stays.
by A verified traveler
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Anthony, thank you for taking the time to rate your experience. It's clear that there were aspects of your stay that didn't meet your expectations. We would truly appreciate an opportunity to delve into specifics. Please feel free to reach out directly with any detailed feedback you might have, as it greatly aids us in enhancing our services. We hope to serve you again in the future.
by A verified traveler
Posted 30 Apr 2024
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Comment from Hotel Management
1 May 2024 by Customer Service, Hotel Management
Jose, it's wonderful to hear that your stay at Hilton Pasadena was enjoyable. Thank you for taking the time to share your experience via Expedia. We hope to see you again in the near future and we trust your next visit with us will be as pleasant as this one.
by A verified traveler
Posted 28 Apr 2024
Bartender were most rude people I’ve ever seen .
Not welcoming and not professional. Drink my girlfriend hot was horrible.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Ashik, we are saddened to hear that your experience didn't meet your expectations. Regarding your comments about beverage service and professionalism, your feedback is invaluable to us as we always strive to provide the best guest experience. Rest assured, we will give the necessary attention to areas that may not be meeting the high standards we set. Please consider giving us another opportunity to welcome you and showcase our true hospitality.
by A verified traveler
Posted 28 Apr 2024
Enjoyed my stay, nice gym
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Alexis, we're thrilled you enjoyed your stay at Hilton Pasadena and made good use of our fitness facilities. We aim to provide amenities that enhance our guests' experience. We hope to welcome you back soon.
by A verified traveler
Posted 28 Apr 2024
Will stay there again. Nice accommodations.
Comment from Hotel Management
29 Apr 2024 by Customer Service, Hotel Management
Lewis, we're thrilled to hear that the Hilton Pasadena was to your liking and you're planning on returning. We look forward to providing you with our comfortable accommodations again in the near future.
by A verified traveler
Posted 24 Apr 2024
I was surprised that this property did not have free parking available in the parking structure.
Comment from Hotel Management
25 Apr 2024 by Customer Service, Hotel Management
Thank you for your feedback regarding the parking at Hilton Pasadena. We understand that the availability of complimentary parking can significantly enhance the guest experience, and we appreciate you bringing this to our attention. We strive to provide excellent service and amenities, and your comments are invaluable as we continually seek to improve our guest experience. We hope to welcome you back soon and provide an even more satisfying stay.
by A verified traveler
Posted 24 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Customer Service, Hotel Management
Thank you for sharing your perfect rating with us, Michelle!It's wonderful to see how much you appreciated your time at Hilton Pasadena! We want everyone to feel right at home at Hilton Pasadena. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Customer Service, Hotel Management
Kayle, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Hilton Pasadena!
