Ratings based on 964 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Hotel conveniently located beside Westfield mall and 405 freeway
by A verified traveler
Posted 16 Jun 2024
Great location. Adjacent to Westfield mall
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Customer Service, Hotel Management
Andrea, thank you for the feedback. It is unfortunate to learn that your experience fell short of expectations. Your insights are valued and will be taken into account as we strive to enhance our services. We're here if you wish to discuss your stay further.
by A verified traveler
Posted 9 Jun 2024
I love this hotel! Easy check in, very nice staff and free excellent coffee every morning! The coffee bar is amazing with 3 choices of milk (all cows milk which is good for me cuz I’m old fashioned but maybe younger people would want oat milk or almond milk). Hotel is across the street from an amazing mall with a great food court. Pool is not as heated as I would like, & sound of highway was kinda loud in my room but I love this hotel and would definitely stay here again.
Comment from Hotel Management
10 Jun 2024 by Customer Service, Hotel Management
Susan, thank you for your wonderful review of Four Points by Sheraton Los Angeles Westside! We're thrilled you enjoyed the easy check-in, friendly team members, and the excellent coffee each morning. Your feedback about the coffee bar and milk options is appreciated. While we acknowledge your comments regarding the pool temperature and highway noise, it’s great to hear that you still had an overall positive experience. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 8 Jun 2024
It's located next to a gas station and across the street from a mall. The freeway is very close.
Comment from Hotel Management
8 Jun 2024 by Customer Service, Hotel Management
Rosemary, thank you for sharing your thoughts. The Four Points by Sheraton Los Angeles Westside is indeed well-situated for easy access to shopping and transportation. We're delighted that you found the location convenient. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 5 Jun 2024
I was given bad news when I got to the hotel they did not give me the room I paid for instead I stayed in a smaller room really bad customer service I am not happy at all
Comment from Hotel Management
5 Jun 2024 by Customer Service, Hotel Management
Ernest, thank you for sharing your feedback. It's disappointing to hear that your experience with the room and service did not meet your expectations. The team strives to provide a pleasant stay for all guests and regrets that this was not reflected during your visit. Your comments will be looked into and addressed appropriately.
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
1 Jun 2024 by Customer Service, Hotel Management
Thank you for the 5 out of 5 rating, Nina!We're thrilled to see how much you enjoyed staying at Four Points by Sheraton Los Angeles Westside. We look forward to hosting you again in the near future! Thank you again for sharing.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
31 May 2024 by Customer Service, Hotel Management
Xeng, thank you for taking the time to leave a rating. It is concerning that your experience did not meet expectations. We strive to offer a pleasant stay for all our guests and look forward to having another chance to better serve you next time.
by A verified traveler from Indio
Posted 29 May 2024
Feel safe and secure
Comment from Hotel Management
29 May 2024 by Customer Service, Hotel Management
Nicolas, thank you for sharing your experience at Four Points by Sheraton Los Angeles Westside. The team members are pleased to know you felt safe and secure during your stay. We look forward to welcoming you back!
by A verified traveler
Posted 27 May 2024
I would definitely recommend last minute hotel reservation and best area to spend the weekend .
Comment from Hotel Management
28 May 2024 by Customer Service, Hotel Management
Alfredo, thank you for your recommendation of Four Points by Sheraton Los Angeles Westside. Our team is thrilled to hear you enjoyed your stay and found the area perfect for a weekend getaway. We look forward to welcoming you back soon!
