Ratings based on 5,534 Verified Reviews
3.2 Room cleanliness
3.4 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Our stay was quiet. Our room was cleaned daily with fresh towels and supplies. Very courteous staff and friendly room service and cleaning staff. The property isn’t fancy and room has no microwave or refrigerator which we would have appreciated, otherwise everything else was great. We had a wonderful stay.
by A verified traveler
Posted 16 May 2024
BEWARE!!!! Do not stay at four points you will regret it. I would’ve rather spent the night in a motel or my car than this hotel. The only nice thing in this hotel is the lobby other than that it’s probably up to the same standards or worse than a motel. Walls super thin you can hear the neighbors banging on the walls at 4 in the morning. Also no complementary parking be prepared to pay $55 each day you stay at that place
by A verified traveler
Posted 15 May 2024
The hotel look horrible, everything was damaged.
Tv didnt turn on. One of the lights was glitching. The iron was broken
Bathroom dirty.
Everything was old.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Carla,Thank you for providing feedback about your stay. It is noted that your experience did not meet your expectations. Please be assured that our team is committed to addressing these concerns. We appreciate your input as it helps us improve.Regards,The Management Team
by A verified traveler
Posted 15 May 2024
Pros: Goof shuttle service
Cons: Not clean, outdated, uncomfortable bed.
Overall, good for a night stay...when you are super tired between international flights and just need a bed to rest.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Zafar, thank you for sharing your thoughts. It's great to hear that the shuttle service was convenient for you. Your comments about cleanliness, decor, and bed comfort are noted. We're glad our location was useful for your brief stay between flights.
by A verified traveler
Posted 14 May 2024
elevator seemed sketchy.
door to room had problem closing.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Francisco, thank you for sharing your feedback. We are committed to providing a pleasant experience and will look into the concerns you mentioned. Your observations are valuable to us, and we're continually striving to improve.
by A verified traveler
Posted 14 May 2024
I should in the center tower, but I got guide to the east elevator, the housekeeper help me to my room. my tissue box was wet, I called the guest services to get another box, I did ask if he knows my room number, he said yes, but I did not get my box in whole night. the shower switch is not in the correct way to show hot/cold, the room is clean, location is good.
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
JIEYING, thank you for sharing your experience. We're glad you found the room clean and appreciated our convenient location. It’s concerning to hear about the oversight with the tissue box and the confusion with the shower switch. Your feedback is valuable as we aim to enhance our guest experience.
by A verified traveler
Posted 14 May 2024
Getting to the hotel from the airport is lacking in Signage. Forget calling the hotel it gets you in a 800 loop. Shuttle buses aren’t posted or direct number to hotel
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Martin,Thank you for your feedback. We're committed to providing clear directions and improving communication for our guests. Our team is always working on enhancing the accessibility and convenience of our services. We hope to have the opportunity to welcome you back to Four Points Los Angeles International Airport.
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Thank you, Michael, for taking the time to provide a rating. Your feedback is valuable to us, and we would love to hear more about your experience. We're constantly working to improve and would appreciate any additional comments you may have. Safe travels!
by A verified traveler
Posted 14 May 2024
Good hotel
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
He,Thank you for your feedback! The team at Four Points Los Angeles International Airport is thrilled to know you had a good experience. We're looking forward to welcoming you back soon!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
John, thank you for providing your feedback. We're disappointed to see that your experience did not meet your expectations. Our team strives to ensure each guest has a pleasant stay, and your comments will be taken into consideration for future improvements. We hope to have the opportunity to better serve you in the future.
