Ratings based on 2,429 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Close to the airport, the shuttle ride and very good staff service.
by A verified traveler
Posted 15 May 2024
Jessica was awesome at the front desk.
by A verified traveler
Posted 15 May 2024
This place is a maze. Its hard to find your room. The room is nice, but the wallpaper was coming off the walls. The bathroom was not the cleanest. The ac/heater has a constant click sound in the room i was in. The tv remote wasnt working. The bed/pillow had a smell of vomit on it. Not sure i should even give it 3 stars. The breakfast was decent and the staff was nice.
by A verified traveler
Posted 14 May 2024
Hotel staff very courteous. Room furniture aged and stained.
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 14 May 2024
Great staff and clean room
Comment from Hotel Management
15 May 2024 by Customer Service, Hotel Management
Grania, your admiration for Fairfield Inn & Suites Los Angeles LAX El Segundo makes us proud. We're delighted to hear your acknowledgment about our clean rooms. Also, our committed team members will be thrilled by your acknowledgment. We hope to welcome you back to Fairfield Inn & Suites Los Angeles LAX El Segundo in the future.
by A verified traveler
Posted 13 May 2024
We arrived early and staff were able to get us checked-in immediately. All staff during our stay were friendly and welcoming. Many places to eat were within a short walk. The breakfast offered many options for a variety of taste buds! Breakfast staff were equally friendly and eager to assist with any requests. Our room was comfortable and had all amenities needed.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Sofia, thank you for taking the time to share such a wonderful review. At Fairfield Inn & Suites Los Angeles LAX El Segundo, it brings us joy to hear that our team members were able to accommodate an early check-in and create a welcoming environment throughout your stay. We're pleased that our breakfast options catered to your diverse palate. It's also delightful to know that our location offered convenient dining options and that your room catered to all your needs. We hope to welcome you again in the future for another fantastic stay.
by A verified traveler
Posted 12 May 2024
Hotel does not look like what it showed in the pictures. My room smelled like urine.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Melissa, we regret to hear that the impressions from our online photos did not match your experience and that you encountered an unpleasant odor in your room. It is our aim to provide a comfortable and pleasant stay, and we're sorry that we fell short in your case. Your feedback has been noted and shared with our team members to address and prevent such instances. We hope for the opportunity to serve you better in the future.
by A verified traveler
Posted 11 May 2024
Staff was very nice! Breakfast was excellent and shuttle to and from airport was great!
Comment from Hotel Management
12 May 2024 by Customer Service, Hotel Management
Freida, it's fantastic to hear that you appreciated our friendly team at Fairfield Inn & Suites Los Angeles LAX El Segundo. We're delighted that you enjoyed our breakfast offerings as well as the conveniences of our airport shuttle service. We look forward to welcoming you back for another pleasant stay.
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Customer Service, Hotel Management
Jarjeet, thank you for your rating. At Fairfield Inn & Suites Los Angeles LAX El Segundo, we're thrilled to know your experience was satisfying. Your support is appreciated and we hope to see you again soon.
