Ratings based on 985 Verified Reviews
3.5 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 May 2024
Never stayed in one, and now I never will.
But some staff were kind.
Not worth the price
Comment from Hotel Management
22 May 2024 by Hotel Management, Hotel Management
Dear Shaquan, We appreciate you sharing your comments. It isn't enjoyable to see such comments, as this is far from the experience we want our guests to have. But we are glad to hear about our staff. We cannot thank you enough for your patience and understanding. Your satisfaction is important to us, and we hope you will reconsider and give us another opportunity to exceed your expectations. We wish you the best on your travels and look forward to your return.Sincerely,Hotel Management
by A verified traveler
Posted 18 May 2024
Hotel is not well kept.
Comment from Hotel Management
19 May 2024 by Hotel Management, Hotel Management
Dear Amanda, We are sorry to learn about your experience during your stay. Your feedback is important to us, and we apologize for any inconvenience caused. We strive to maintain high standards of cleanliness and upkeep throughout our property. Your comments will be addressed appropriately as we're committed to ensuring all our guests have a comfortable and enjoyable stay. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Sincerely, Hotel Management
by A verified traveler from Lakeland
Posted 17 May 2024
Was clean room, sheets, bed, towels, clean. Kitchen sink tiny 1 towel. No soaps of any kind. No luggage rack. no rug towel for floor mat for tub. knob on bathroom sink plunger broken off. I used the freezer and refrigerator. Hot water in kitchen was extremely BOILING BURNING HOT for anyone to even tey to use could potentially burn adjusting to cooler water. Very ugly room except bed was clean white. Absolutely no kindness or napkins or paper towels or ice bucket or ice or coffee maker in room. Coffee in bare continential was just tiny muffins, energy snack bars, tea bags and almost empty coffee. Really not a Continental breakfast even. One elevator does not work for all those people dangerous. Seriously needs help.
Comment from Hotel Management
20 May 2024 by Hotel management, Hotel Management
Dear Linda, We apologize for the inconvenience you experienced during your stay. Your feedback regarding the cleanliness and amenities of the room is concerning, and we are taking immediate action to share these issues. Providing a comfortable and well-equipped environment for our guests is our priority, and we regret that we fell short of your expectations. We appreciate your detailed feedback, which will help us improve our services for future guests. Please accept our sincerest apologies, and we hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 13 May 2024
Smells sewer
Comment from Hotel Management
15 May 2024 by Hotel Management , Hotel Management
Dear Helen, We sincerely apologize for the unpleasant odor experienced during your stay. Maintaining a comfortable and welcoming environment for our guests is our priority, and we regret any inconvenience caused by this issue. Our team is actively addressing the concern to ensure it is promptly resolved. Your feedback is invaluable, and we appreciate you bringing it to our attention. Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 30 Apr 2024
Front Desk Agent apprehensive when asked about amenities and the simple check in questions felt like an interrogation . Hallways smelled like smoke which seeped into the room We checked-out early due to being uncomfortable. Housekeeping staff were nice on passing
Comment from Hotel Management
5 May 2024 by Hotel Management , Hotel Management
Dear JeanLuc, We apologize for the discomfort you experienced during your stay. Providing a welcoming and comfortable environment is our priority, and we regret that we did not meet your expectations. Your feedback regarding the front desk interaction and hallway odor is concerning, and we are addressing these issues with our team to ensure improvements are made. We appreciate your kind words about our housekeeping staff and their friendliness. Please know that your satisfaction is important to us, and we hope you will consider giving us another opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
I wouldn’t stay there again didn’t like the service and hotel
Comment from Hotel Management
30 Apr 2024 by Hotel Management , Hotel Management
Dear Ana, We are disappointed that your experience at Extended Stay America didn't meet your expectations. Your satisfaction is important to us, and we apologize for any shortcomings in service. We strive to provide exceptional hospitality, and we would love the opportunity to welcome you back and ensure a more enjoyable stay.Sincerely,Hotel Management
by A verified traveler
Posted 29 Apr 2024
Did not feel clean and felt out dated
Comment from Hotel Management
30 Apr 2024 by Hotel Management , Hotel Management
Dear Jeanette, Thank you for sharing a review of your stay. We regret that you didn't find your stay as comfortable as expected. We aim to provide a clean and modern environment for our guests. Your feedback is important, and we will use it to enhance our services and facilities. We appreciate your input and hope you'll consider giving us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Apr 2024
There were frequently unhoused and guests who lingered outside most of which were loud. The only time you would see the front desk manned was when someone was checking in and even then I had checked in I had to wait 10 minutes for someone to come to the front desk. The building is dark and dungeonous and the room was sparce having only two towels and a bar of soap and had smears on the wall. Had I known the location was bad and the room looked like a rundown motel I would have rebooked somewhere else.
Comment from Hotel Management
29 Apr 2024 by Hotel Management, Hotel Management
Dear Elizabeth, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide exceptional service and a memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. Rest assured, we will take the necessary steps to address any issues and ensure all our guests receive the service they deserve. We hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management
by A verified traveler
Posted 23 Apr 2024
friendly staff
by A verified traveler
Posted 21 Apr 2024
Front desk very rude
Comment from Hotel Management
22 Apr 2024 by Hotel Management , Hotel Management
Dear Rebecca, Thank you for taking the time to write a review of your stay. We are sorry to hear about your experience with our front desk staff. Providing courteous and helpful service is our top priority, and we apologize for any interaction that fell short of our standards. Your feedback is invaluable, and we will address this issue with our team to ensure that all guests receive the respectful treatment they deserve. We appreciate you bringing this to our attention, and we hope to welcome you back for a much-improved experience in the future. Sincerely,Hotel Management
