Ratings based on 972 Verified Reviews
3.9 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 28 May 2024
by A verified traveler from Peoria
Posted 23 May 2024
3 family members checked in this hotel the same weekend as myself. We all had issues. I had a leaking refrigerator that caused a big puddle of water. My aunt had her main entrance door not close and open properly. She also had blood on her bed and a distinctive bad odor in the corner of the room. My cousin had a toilet that continuously kept on clogging up. Lastly I requested to use a buggy for my luggage and was told that I had to bring the buggy back down after usage. They were not kind enough to at least retrieve the buggy from my room when I was done.
by A verified traveler
Posted 21 May 2024
I think the bed could have been more comfy but everything was nice
by A verified traveler
Posted 20 May 2024
The front desk counter guy takes too much time assisting guest. We are tired traveling from other state need to rest and lay down but the receiving clerk is too slow we stand waiting and glad other lady staff help and didnt even last for ten minutes.
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 7 May 2024
Super clean property ! Friendly staff , the lay out of the hotel was beautiful ! Definitely felt like a resort in the middle of Downey ! Would definitely book again. It’s convenient too with LA traffic , every “tourist” attraction was 30 mins away each direction . But if you wanna go to the beach I would suggest somewhere closer to it because the traffic from the beach to hotel was 1 1/2 hours (20 miles) SHEESH. But other than that everything else was Perfect !
by A verified traveler
Posted 7 May 2024
I normally love Embassy Suites, this location was severely understaffed, staff was answering phones for reservations, trying to check people in.., I called and asked for extra blanket- never came, my family stayed there had 3 rooms all felt the same. My daughter left a dress in the room has called several times no answer or someone will get back to her, Rushed on the phone… I would never stay at this location again
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 6 May 2024
Room was dark and just felt like a prison.
