Ratings based on 972 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 May 2024
Headche to check in
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Mehrdad, thank you for your feedback. Checking in should always be a seamless experience. Your comments will be reviewed internally to ensure future improvements.
by A verified traveler
Posted 15 May 2024
Comment from Hotel Management
16 May 2024 by Customer Service, Hotel Management
Xavier, thank you for sharing your feedback. It is disheartening to see your experience was not up to your expectations. Our team constantly strives to provide exceptional service and your comments will be considered to help us improve. We hope you will give us another opportunity in the future.
by A verified traveler
Posted 13 May 2024
Amazing experience!
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Melissa, thank you for your spirited feedback. It's fantastic to hear that you had an amazing experience at Dream Hollywood, by Hyatt. We're thrilled that we made your stay memorable. Come back soon for another exceptional visit.
by A verified traveler
Posted 12 May 2024
Had a great stay, vibrant hotel, friendly staff, nice rooms. A little loud at night but apart from that excellent.
Comment from Hotel Management
14 May 2024 by Customer Service, Hotel Management
Laura, it's fantastic to hear that you enjoyed your stay at the Dream Hollywood, by Hyatt. We're thrilled to deliver a vibrant atmosphere and welcoming team members. We apologize if you found the evening time a little noisy. Your feedback is valuable in continuing to enhance guest experiences. We in the Hyatt family look forward to welcoming you back soon!
by A verified traveler
Posted 10 May 2024
I didn’t like that I couldn’t visit the rooftop and that was apart of the fee I had to pay. If you all have a private event to where your guests can’t utilize the facilities that’s supposed to be available for them then they should not have to pay that fee.
Comment from Hotel Management
11 May 2024 by Customer Service, Hotel Management
Lashay, thank you for sharing your feedback. It's regrettable that you were unable to enjoy our rooftop area due to a special event. We understand your concerns regarding the associated fee, and we'll certainly consider your perspective for future operations. We hope your overall experience at Dream Hollywood, by Hyatt was enjoyable, and we look forward to offering you an even more satisfying stay next time.
by A verified traveler
Posted 9 May 2024
Loved it!
Comment from Hotel Management
10 May 2024 by Customer Service, Hotel Management
Alyssa, it's wonderful to hear how much you enjoyed your stay at Dream Hollywood, by Hyatt. We strive to provide an exceptional experience for our guests. Your positive feedback verifies we're achieving our goal. We look forward to welcoming you back in the future!
by A verified traveler
Posted 5 May 2024
Service was terrible for the price you pay. We were not able to check in until 5pm and no one notified us. While waiting we got terrible service at the rooftop bar. Rooms were not very impressive either considering the cost. Never booking this hotel again.
Comment from Hotel Management
6 May 2024 by Customer Service, Hotel Management
Sal, we regret to hear that your stay with us did not meet your expectations, particularly regarding efficiency and quality of service. Please accept our apologies for any inconvenience you experienced during check-in and at the rooftop bar. We strive to create exceptional experiences for our guests, and it seems we missed the mark during your visit. Similarly, it's disheartening to hear that our rooms did not live up to your expectations. These feedback points are invaluable as we continually work towards improving our guest experiences. We hope we would have an opportunity to better serve you in the future.
by A verified traveler
Posted 3 May 2024
Great experience!
Comment from Hotel Management
4 May 2024 by Customer Service, Hotel Management
Dustin, we're thrilled to hear you had a fantastic experience at Dream Hollywood, by Hyatt. We're committed to providing outstanding customer service, and we're delighted we accomplished that goal during your stay. We hope to welcome you back soon!
by A verified traveler
Posted 1 May 2024
Everything about my stay was very nice. The carpet in my room was very worn and torn near the transition in flooring types. Everything was very nice.
Comment from Hotel Management
2 May 2024 by Customer Service, Hotel Management
Grisela, we're delighted that you had a pleasant experience at Dream Hollywood, by Hyatt. It's pleasing to see that most aspects of your stay were enjoyable. In relation to the worn carpet situation noted, we appreciate your feedback and reassure you that our maintenance team consistently works to uphold the property's aesthetics and function. We hope to welcome you back for an even better experience.
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
21 May 2024 by Customer Service, Hotel Management
Kelley, thank you for sharing your feedback. It's disappointing to see your experience did not meet expectations. Your comments are valuable and will be reviewed to help us improve. If there are any specific areas where you felt let down, please feel free to share so we can address them directly.
