Ratings based on 418 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 May 2024
We loved this hotel. The room was a great size and convenient to everything in town. The breakfast each morning was excellent. The only downside was we stayed during polar day and there were black out curtains on the big window only. The small window near the head of the bed let in quite a bit of light which made it harder to sleep.
Comment from Hotel Management
27 May 2024 by Reception Svalbard Hotell Polfareren, Hotel Management
Dear Sarah,Thank you for taking your time to give us this feedback.We are so happy to hear that you enjoyed your stay. Sorry to hear that there was an issue with the light coming through the curtains. Kind regards Svalbard Hotell
by A verified traveler
Posted 8 May 2024
Le personnel est très serviable. L’hôtel est bien tenu et propre. Emplacement idéal près des boutiques et restaurants.
Comment from Hotel Management
8 May 2024 by Reception, Svalbard Hotell , Hotel Management
Dear Laurianne,Thank you for leaving us such kind words. We are thrilled to hear that you enjoyed your stay with us. We hope we get the pleasure of welcoming you back in the future.
by A verified traveler
Posted 9 Apr 2024
There isn't one thing about the property that I can complain about. It was amazing! Loved having tea and coffee available anytime. Staff even helped me return a ring I left behind. They are amazing! Stay here! It is worth the money!
Comment from Hotel Management
9 Apr 2024 by JD, Hotel Management
Dear Penny,We are so happy to hear about your experience at our hotel. Our goal is to make it amazing for our guests, and it's lovely to hear that you feel just this way.Wishing you a warm welcome back in the future, Penny.Kind regards,The staff at Svalbard Hotell Polfareren
by A verified traveler
Posted 23 Feb 2024
A basic hotel room with separate bathroom. No fridge which is typical in Scandinavia. I say it is a basic 3 star hotel with excellent staff. The restaurant Polfareren has some amazing dishes. Make sure you try the snow crab bisque it is truly amazing and delicious.
Comment from Hotel Management
23 Feb 2024 by JD, Hotel Management
Dear Robert,We appreciate you and your feedback. Happy to hear you enjoyed the company of our staff and our food at Restaurant Polfareren. Wishing you the best on your continuing journey, Robert. Kind regards,The staff at Svalbard Hotell Polfareren.
by A verified traveler
Welcome to Arctic dream
Posted 9 Feb 2024 on HotelsIt was the perfect setting for a memorable trip
Comment from Hotel Management
9 Feb 2024 by Reception Svalbard Hotell, Hotel Management
Dear IAIA,Thank you for taking the time to write a review about your stay with us. We are happy to provide a good base for you in order to create long lasting memories.We wish you welcome back in the future.Kind regardsSvalbard Hotell Team
by A verified traveler
Perfect Base in Svalbard!
Posted 2 Feb 2024 on HotelsA perfect hotel! Located in the middle of the town, everything is nearby and walking distance.
Hotel is very warm and cost, staff are incredible and very welcoming. Room is a good size and very comfortable. Breakfast is perfect with a lot of options. Could not find any fault.
All around a perfect hotel!
Comment from Hotel Management
9 Feb 2024 by Reception Svalbard Hotell, Hotel Management
Dear guest,Thank you for taking the time to write a review about your stay with us. We are thrilled to hear that you had such a good booking and that you found us to be the "perfect hotel".We hope to see you again in the future.Best regardsSvalbard Hotell Team
by A verified traveler
Posted 25 Jan 2024 on Orbitz
It was great to stay here. The rooms were spacious and warm. They include breakfast (buffet style) that has hot and cold food, a variety of juices, hot coffee and tea; and plenty of options to pick from. The reception staff were professional and friendly; and very willing to help you. I would stay here again.
Comment from Hotel Management
27 Jan 2024 by Reception, Hotel Management
Dear Michael, It is lovely to hear that you enjoyed your stay with us, and hopefully we can welcome you back again. Thank you for the review!Best regards, Svalbard Hotell
by A verified traveler
Posted 17 Jan 2024 on Hotels
Comment from Hotel Management
17 Jan 2024 by Reception Svalbard Hotell, Hotel Management
Dear Genevieve,We are thrilled to hear that you had a good stay with us.Hopefully we see you in the future!Kind regardsSvalbard Hotell Team
by A verified traveler from Mequon
Posted 17 Jan 2024
Great place!
Comment from Hotel Management
17 Jan 2024 by Reception Svalbard Hotell, Hotel Management
Dear Oksana,Thank you for taking the time to write a review. We are happy to hear that you had a good stay with us at Svalbard Hotell Polfareren.We hope to see you in the future.Best regards
by A verified traveler
Posted 6 Dec 2023
Very pleasant place to stay.
Comment from Hotel Management
4 Jan 2024 by Reception, Svalbard Hotell , Hotel Management
Dear Dean,Thank you for leaving us a review.We appreciate your opinion and we hope we get to welcome you again in the future
