Ratings based on 227 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
3.7 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Mandatory free form fields often yield bad data
by A verified traveler
Posted 20 Apr 2024
Our second time here and we would not stay anywhere else. Funky, friendly, and fun! Amazing bar and restaurant plus super nice staff! They arranged for taxis to meet us and then to deliver us to the airport. We had a great Arctic dinner w fine wine and a lovely setting. Thank you all for another great stay!
by A verified traveler
Posted 4 Oct 2023
by A verified traveler
Posted 19 Sep 2023
A wonderful place to hang out and enjoy a remarkable environment. Very comfortable as a solo woman.
Comment from Hotel Management
27 Sep 2023 by Giulia, Hotel Management
Hello Laurie, thank you for your wonderful review! We're delighted to hear that you found our Hotel comfortable and welcoming. Your comfort and safety are of high importance to us, and we're pleased to have provided you with a positive experience during your stay. We look forward to the opportunity to welcome you back in the future for more enjoyable moments in our unique environment. Best wishes, Giulia, Mary Anns Hotel
by A verified traveler
Amazing and unique place to stay in Longyearbyen
Posted 10 Sep 2023 on HotelsThis an amazing place to stay. The location is perfect. The rooms are clean and have everything you need. There is a beautiful and large shared living room with comfortable furniture, fireplaces and nice spaces to work and free coffee and tea available 24 hours a day. The dining room is a beautiful greenhouse filled with plants from all over the world. The breakfast is as good as any five star hotel that I have stayed in and included in the price of the room. We had a lunch and dinner at the restaurant and both we very good. It was a perfect place to try the local cuisine. The staff is very kind and helpful. A perfect place to stay for your visit to Longyearbyen.
Comment from Hotel Management
27 Sep 2023 by Giulia, Hotel Management
Hello Marquita, thank you so much for your positive review! We're thrilled to hear that you had an amazing and unique experience during your stay with us. Our team takes great pride in providing a comfortable and inviting atmosphere, and it's wonderful to know that you found our rooms clean and well-equipped. Our common Living Room is indeed a special space to relax and work, and we're delighted that you enjoyed the complimentary coffee and tea available all the time. It's heartening to hear your positive feedback about our dining facilities, including our beautiful Vinterhagen restaurant filled with plants and the exceptional breakfast. We strive to offer the best local cuisine, and we're delighted you had the opportunity to savor it. Your kind words about our staff are greatly appreciated as we're here to make your stay as enjoyable as possible. Thank you for choosing to stay with us, and we hope to welcome you back for another perfect stay! Best wishes, Giulia, Mary Anns Hotel
by A verified traveler
Posted 4 Sep 2023 on Hotels
by A verified traveler
Posted 10 Aug 2023 on Orbitz
I have stayed at this property two years ago. Highly recommended.
Comment from Hotel Management
27 Sep 2023 by Giulia, Hotel Management
Hello Peter, thank you for taking the time to share your feedback with us, and for choosing to stay with us once again! We're delighted to hear that you highly recommend our Hotel. Your continued support is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future. Best wishes, Giulia, Mary Anns Hotel
by A verified traveler
A Unique Place in a Unique Place!
Posted 9 Aug 2023 on HotelsWe really enjoyed this hotel. It's comfortable with everything we needed, but also has an adventurous vibe. It's very unique in it's decoration/layout, and is a lot of fun to explore. Staff was nice/helpful, and the breakfast is pretty good too! They really embrace the Svalbard spirit, and as such staying here really enhances the entire trip. Great location as well since all the excursions pick up here, and it's a short walk to the main part of town. Would definitely recommend the Polarrigg!
Comment from Hotel Management
27 Sep 2023 by Giulia, Hotel Management
Hello Jeffrey, thank you for your heartwarming review! We're thrilled to hear that you thoroughly enjoyed your stay with us! Our aim is to provide a unique and adventurous atmosphere that captures the spirit of Svalbard, and it's delightful to know that you appreciated our distinctive decoration and layout. We're equally pleased that you found our staff helpful and enjoyed our breakfast offerings. It's wonderful to hear that our central location added to the convenience of your trips and exploration of the town. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back in the future for another memorable stay. Best wishes, Giulia, Mary Anns Hotel
by A verified traveler
Posted 26 Jul 2023 on Hotels
Loved the place. Only suggestion: better sun blocking curtains.
by A verified traveler from Colorado Springs
Posted 13 Jul 2023
