Ratings based on 743 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 May 2024
Staff were very courteous and friendly, both, check in and checkout were quick, and the room was neat and tidy.
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Mario,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Aaron FicykGeneral Manager
by A verified traveler
Posted 4 May 2024
The staff were excellent. Very helpful and accomadating. The room and bed were comfortable.
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Linda,We very much appreciate your comments regarding your stay at the ibis Styles The Entrance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Aaron FicykGeneral Manager
by A verified traveler
Posted 24 Apr 2024
The walls are very thin could hear the neighbours next door including their TV and coughing. Bathroom floor had an oily feel to it. Mold in the bathroom which can be soted out. Fridge was a little grubby. Light above dresding mirror not working but not a deal breaker. Other than that had a great evening. Oh and great that the RSL is connected.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear KathyThank you for taking the time to tell us about your experience at the ibis Styles The Entrance. I am sorry that experienced some issues with the room; please allow me to express my sincerest apologies.At Ibis Styles, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Aaron FicykGeneral Manager
by A verified traveler
Posted 22 Apr 2024
Great location and facilities
Comment from Hotel Management
9 May 2024 by General Manager, Hotel Management
Dear Andrew,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Aaron FicykGeneral Manager
by A verified traveler
Posted 21 Apr 2024
Wayne at the front desk was very good on check in. Later concerns were:
1. The door, connecting us to the next room, was not very sound proof.
2. Electrical poorly designed, You had to get out of bed to turn the bedside lamps on or off. If not daylight, lights did not make the room bright enough.
3. Dirty cups and glasses in room. Left them soaking and told front desk on check out.
4. Bedside clock radio unplugged. Plugged it back in but did not know how to reset,
5. Dining/Bar Staff seemed to expect that we knew how things functioned. Did not listen or explain well.
6. Dining/Bar service was after the fact and only upon request.
Comment from Hotel Management
22 Apr 2024 by General Manager, Hotel Management
Dear Michael,We very much appreciate your comments regarding your stay at the ibis Styles The Entrance. It is always a pleasure to receive positive feedback regarding our GSA Wayne and your check-in experience.The power point on the left and right of the bedside table has a switch in the middle which turns off the lights in the room.Please rest assured that we are taking the appropriate measures to address the dirty cups with our housekeeping team and prevent future occurrence.Thank you for your feedback regarding the dining at the Diggers Club. While this is a separate business, I will be sure to pass your feedback onto the Operations Manager Michael.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Aaron FicykGeneral Manager
by A verified traveler
Posted 13 Apr 2024
It is less than 5 mins drive from the entrance and much quieter. Some rooms has the lake view which is very nice at sunset time. It’s about 5 min walk to the jetty. All staffs were helpful and attentive. Some area could have a bit of TLC (eg bathroom and some minor stains on towel) but overall it was a pleasant stay.
Comment from Hotel Management
15 Apr 2024 by General Manager, Hotel Management
Dear Yu Sze,We very much appreciate your comments regarding your stay at the ibis Styles The Entrance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you for your feedback regarding the bathroom. I will ensure our housekeeping and linen company are aware.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Aaron FicykGeneral Manager
by A verified traveler
Posted 31 Mar 2024
Nice location,friendly staff and very clean
Comment from Hotel Management
1 Apr 2024 by General Manager, Hotel Management
Dear Jelena,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Aaron FicykGeneral Manager
by A verified traveler
Posted 26 Mar 2024
Comment from Hotel Management
1 Apr 2024 by General Manager, Hotel Management
Dear Kay,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Aaron FicykGeneral Manager
by A verified traveler from Tea Gardens
Posted 11 Mar 2024
Great and fuss free stay at this property. Everything I needed, nothing I didn’t. I even left my glasses behind (they fell under the bed somehow) and Gerard went above and beyond in asking the housekeeping team to search for them and then getting them sent to me. Amazing customer service!
Comment from Hotel Management
18 Mar 2024 by General Manager, Hotel Management
Dear Rachel,We very much appreciate your comments regarding your stay at the ibis Styles The Entrance. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Aaron FicykGeneral Manager
by A verified traveler
Posted 18 Feb 2024 on Hotels
Comment from Hotel Management
21 Feb 2024 by General Manager, Hotel Management
Dear Amanda,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Aaron FicykGeneral Manager
