Ratings based on 556 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jun 2024
Comment from Hotel Management
18 Jun 2024 by Vince, Hotel Management
Thank you for taking the time to provide your rating. I hope that you enjoyed your stay and the reunion.
by A verified traveler
Posted 16 Jun 2024
Extremely well kept property. We visited in summer as we wanted a couple of days of away from the crowds. This was a perfect hidden gem. We spent time walking around Londonderry and going to Stratton mountain resort.
Comment from Hotel Management
17 Jun 2024 by Vince, Hotel Management
Thank you for taking the time to provide your feedback. I am glad you enjoyed your stay and hope you will return to escape the crowds in the future
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Vince, Hotel Management
Thank you for taking the time to provide your rating. I apologize if we did not meet your expectations.We reamin a work in progress. Should you ever consider a return visit, I am hopeful you will notice some of the ongoing improvements
by A verified traveler
Posted 10 Jun 2024
Comfortable room and very pleasant staff
Comment from Hotel Management
11 Jun 2024 by Vince, Hotel Management
Thank you for taking the time to provide your feeback and rating. I am glad you enjoyed yor stay and hope you will visit again soon
by A verified traveler
Posted 9 Jun 2024
It was a great stay, only hiccup was being over charged for dinner after I had added everything up an was charged an additional 15 dollars but would definitely stay again.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Vince, Hotel Management
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay and hope you will visit us again
by A verified traveler
Posted 11 May 2024
Small town feeling which was perfect. The room was nice, and spacious. Unfortunately no refrigerator, but it did have a small coffee maker and microwave. The spa tub was a little wonky, wouldn’t hold water. We improvised and stuffed towels around the drain so we could still enjoy it. The water temperature in the spa tub and shower was very unpredictable, extremely hot or extremely cold and inconsistent. The bed was huge, I liked the firmness of the bed, however hubby was not a fan. A bit outdated on the decor, however the antique feeling of the unique windows was definitely cool! The staff were friendly, but not very educated on the experience of being there. We also chose to go to a different restaurant from the one in the building as it seemed run down and not very busy for a Friday night. Overall, a pleasant experience just average.
Comment from Hotel Management
12 May 2024 by Vince, Hotel Management
Thank you for taking the time to provide your honest feedback. I am glad you had a pleasant experience overall and apologize for not meeting your expectations..With regards to appliances, I will check to see that the 3rd party site is not stating they are available in the rooms (the room didnot have a microwave either). I will aslo follow up on the spa tub, as we did not have an issue when cleaning it.I will follow up with the team regarding what they may have missed with regards to the experience of staying here. The team members you encountered have been with us several years.It is agreed that our property is dated and updates remain an ongoing project.I am sorry that you missed out on the restaurant. While it is quiet during our off season, we have found that the majority of our visitors enjoy their dining experience with us.Again thank you for the feedback . Should you ever be willing to consider a return visit, please reach out to us directly so the we can be sure to provide a better experience
by A verified traveler
Posted 8 May 2024
Comment from Hotel Management
9 May 2024 by Vince, Hotel Management
Thank you for taking the time to provide your rating. I hope that your stay was not a disappointment and that the remainder of your travels went well.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
28 May 2024 by Vince, Hotel Management
Thank you for taking the time to provide your rating. I am glad you enjoyed your stay. Hopefully you will get the chance to visit us again
by A verified traveler
Posted 6 May 2024
We had an excellent off-season stay here. The staff are all super friendly and accommodating. The rooms were exceptionally clean, spacious, with very comfortable beds. The whole property is friendly to dogs on leashes(except possibly inside The Red Slate Restaurant). We stayed for 2 nights and had a wonderful time exploring nearby Manchester, Londonderry, and Dorset. The Red Slate had an excellent menu and we ate there for 2 dinners and breakfasts (reservations on Open Table Suggested). The bar features all Vermont made beer, wine, and liquor, with inventive cocktails. We would highly recommend!
Please note that during the off-season A/C was not available in our room, the outdoor pool was closed, the only access to 2nd floor is via stairs, and the room interior was slightly outdated. These things did not negatively effect our trip in any way. Will definitely stay here again. :)
Comment from Hotel Management
6 May 2024 by Vince, Hotel Management
Thank you for taking the time to provide your feedback and for the kind words. I am glad you enjoyed your stay. My apologies for the A/C, we could have turned it on for you. The pool opens Memorial Day weekend.We look forward tou your return.
