Ratings based on 970 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Great Missenden
Posted 17 Jun 2024
Perfect location for all the sights and sounds of London city. Try the roof top bar with views down to Trafalgar Square. Watch out for the drinks prices though (£35 for 2 G&Ts)..
Comment from Hotel Management
17 Jun 2024 by Reservations Team, Hotel Management
Dear John,Thank you for sharing your feedback following recent stay with us. Please accept our apologies for the inconveniences experienced, I assure you that your valuable feedback going to be shared with the team for learnings and improvement. I hope we get a chance to welcome you again in near future. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 16 Jun 2024
Fantastic location and very helpful and friendly staff. Upgraded to suite and had large, clean and quiet room. Enjoyed stay very much.
Comment from Hotel Management
17 Jun 2024 by Reservations Team, Hotel Management
Dear Leonard,Thank you for sharing your lovely feedback following recent visit with us! I am pleased to read that you have had a lovely time highlighting staff and amenities it was a pleasure having you staying with us. Thank you for choosing our hotel and we are looking forward to your next visit. Kind Regards, Trafalgar St James Team
by A verified traveler
Posted 16 Jun 2024
Bad
by A verified traveler
Posted 10 Jun 2024
Property was great, safe and quite
Comment from Hotel Management
12 Jun 2024 by Lidia Camacho, Guest Relations Manager, Hotel Management
Dear Warren,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our hotel. We look forward to welcoming you back on your next visit! Kind regards,Lidia Camacho, Guest Relations Manager
by A verified traveler from london
Posted 10 Jun 2024
Good stay here, nice spacious room
Comment from Hotel Management
12 Jun 2024 by Lidia Camacho, Guest Relations Manager, Hotel Management
Dear Craig,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our hotel. We look forward to welcoming you back on your next visit! Kind regards,Lidia Camacho, Guest Relations Manager
by A verified traveler
Posted 1 Jun 2024
Very nice hotel, great staff, great location. We will be back for sure!
Comment from Hotel Management
1 Jun 2024 by Lidia Camacho, Guest Relations Manager, Hotel Management
Dear Patrick,Thank you so much for your wonderful feedback! We're delighted to hear that you enjoyed our hotel, appreciated our great staff, and found our location convenient.We look forward to welcoming you back on your next visit!Kind regardsLidia Camacho, Guest Relations Manager
by A verified traveler
Posted 31 May 2024
I was fine with the construction since I was made aware of this during booking. I was a bit surprised with the amount of construction. The room was great and clean. I got what I expected when looking at the pictures online. I was a bit surprised with how small the one part of the rooftop bar was as compared to the pictures. The restaurant side was not nearly as appealing.
Comment from Hotel Management
1 Jun 2024 by Lidia Camacho, Guest Relations Manager, Hotel Management
Dear Gregory,Thank you for taking the time to share your feedback about your recent stay with us. We're pleased to hear that you found your room to be great and clean, and that it met your expectations based on the pictures online.We appreciate your understanding regarding the construction and are glad that you were aware of it prior to your arrival, though we acknowledge it was more extensive than anticipated.We apologize for any disappointment you experienced with the rooftop bar, especially in comparison to the photos. We will review our online representations to ensure they accurately reflect our facilities.Your feedback is invaluable in helping us improve our services and facilities. Thank you once again for bringing these matters to our attention.Kind regardsLidia Camacho, Guest Relations Manager
by A verified traveler
Posted 13 May 2024
Great staff, great location!
Comment from Hotel Management
23 May 2024 by Lidia Camacho, Guest Relations Manager, Hotel Management
Thank you for sharing your feedback following recent visit at The Trafalgar St James! I am happy to see that you have had a good time with us.We are looking forward to your next stay with us. best wishes,
by A verified traveler
Posted 13 May 2024
Lovely hotel that was undergoing renovation. Room was on the 1st floor but was quiet despite the ongoing renovations. Beautiful and spacious room. Service was first rate: complimentary water and soda was replenished upon request and room was always cleaned by the time we returned. Close to everything! Would stay again in the future to see the result of the renovations.
Comment from Hotel Management
24 May 2024 by Lidia Camacho, Guest Relations Manager, Hotel Management
Dear St Clare,Thank you for leaving such a fantastic review of your recent stay at the Trafalgar St. James! We're delighted to hear that you enjoyed your time with us, especially considering the ongoing renovations.We appreciate you highlighting the beautiful and spacious room on the first floor, and we're glad it remained quiet despite the construction. It's wonderful to know our first-rate service made a positive impact – complimentary water and soda being replenished and the room being consistently cleaned are all part of our commitment to your comfort.The hotel's central location is a major advantage, and we're thrilled it was convenient for your explorations.We're so glad you'd consider returning to experience the completed renovations! We're working hard to create an even more comfortable and luxurious space for our guests. In the meantime, we hope to welcome you back soon!Sincerely,
by A verified traveler
Posted 11 May 2024
Great staff! Beautiful hotel! Rooftop restaurant is nice and convenient but not too many choices in the menu and room service. Our food was delicious. Some construction is going on but not a concern. Room
Is heavily perfumed and there is no option to open a window. Centrally located. Nice hotel but small.
Comment from Hotel Management
24 May 2024 by Lidia Camacho, Guest Relations Manager, Hotel Management
Dear Joanne,Thank you for taking the time to share your feedback about your recent stay at the Trafalgar St. James! We're thrilled to hear you had a positive experience overall, especially regarding our fantastic staff and the beautiful hotel itself.We appreciate you mentioning the convenience of the rooftop restaurant, and we're happy to hear you enjoyed the delicious food. We understand your feedback about the menu options, and we'll certainly take that into consideration as we review our offerings.We apologize for any inconvenience caused by the ongoing construction in the lobby area. We're working hard to expand the space and create a more comfortable environment, and we expect the renovations to be completed soon.We appreciate you understanding that the lack of openable windows is due to the building's design. However, your feedback about the strong room perfume is valuable. We'll investigate ways to offer fragrance-free options for future guests who may have sensitivities.Thank you again for choosing the Trafalgar St. James. We're glad you enjoyed the central location and the overall experience despite the minor drawbacks. We hope to welcome you back again once the renovations are complete and we can offer an even better stay.Sincerely,
