Ratings based on 4,511 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
Great location at reasonable price for London. Great staff and facilities were very good over all(clean, and good hot shower). Comfortable clean bed. Only slight drawback was room furniture is dated and worn.
by A verified traveler
Posted 28 May 2024
I liked the location, early checkin and friendly staff. I disliked the lack of power outlets, no housekeeping, lack of soaps. No bar fridge.
Comment from Hotel Management
28 May 2024 by soumya, Hotel Management
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel
by A verified traveler
Posted 28 May 2024
Needs a refurb. Always waited ages for a lift. No fridge in room. Coffee has solidified!
Comment from Hotel Management
28 May 2024 by soumya, Hotel Management
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
by A verified traveler
Posted 28 May 2024
Amazing view of Bridge , but hotel seems a bit run down.
Comment from Hotel Management
28 May 2024 by soumya, Hotel Management
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
by A verified traveler
Posted 28 May 2024
The location was nice. The hotel itself seemed very dated.
Comment from Hotel Management
28 May 2024 by soumya, Hotel Management
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel
by A verified traveler
Posted 28 May 2024
Interier is old.
Comment from Hotel Management
28 May 2024 by soumya, Hotel Management
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel
by A verified traveler
Posted 27 May 2024
Good location with fabulous view of Tower Bridge. Close to subway station and walkable distance to Borough Market.
Comment from Hotel Management
28 May 2024 by soumya, Hotel Management
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel
by A verified traveler
Posted 27 May 2024
Vicinity and the Lawn at the Tower hotel are enticing and very pretty, stunning views of Tower Bridge and a fabulous, well run hotel and location.
Comment from Hotel Management
28 May 2024 by soumya, Hotel Management
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel
by A verified traveler
Posted 26 May 2024
Excellent for location, service, clearance, coffee & tea&milk, drinking water supply.
Comment from Hotel Management
27 May 2024 by soumya, Hotel Management
Dear Guest, Thank you for completing our online survey, we really do appreciate our guests taking the time to share their experiences with us. We are so glad that you had a great stay with us here at the Tower Looking forward to welcoming you back to the Tower Hotel London! Yours sincerely Soumya Nandi Guest Services Executive The Tower Hotel
by A verified traveler
Posted 26 May 2024
The property is outdated and needs to be upgraded. Room had issues and the TV would not stay on and phone did not work and when asked to have maintenance come and fix, they never came. Hotel is a great location, easy to get around the area and near historic sites, buses and tube.
Restaurant food was just OK and mixed reviews on the staff. Some were poor and others were fantastic.
Comment from Hotel Management
27 May 2024 by soumya, Hotel Management
Thank you for reaching out to us and sharing your experience during your recent stay at The Tower Hotel. Our team constantly strives to provide excellent customer service and create memorable moments and it extremely disappointing to hear that we did not do this during your recent stay. I will address your issue with the team and assure you that poor service is not typical of The Tower Hotel. Again, my sincere apologies and hoping that you may give us another chance when you are next visiting London. Kindest Regards, Soumya Nandi Guest Services Executive The Tower Hotel
