Ratings based on 513 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
It was such a fabulous place to stay, we thoroughly enjoyed it.
The rooms were lovely and the staff couldn't be more helpful and friendly
by A verified traveler
Posted 29 May 2024
Property up to date and stylish. Very comfortable and staff very accommodating!
by A verified traveler from Eight Mile
Posted 27 May 2024
Facility great! Staff nice. Ammenities fair- No Ice available to guest. Had to leave hotel to look for for Ice.
Comment from Hotel Management
27 May 2024 by Ussai Djalo (Guest experience manager), Hotel Management
Dear Richard, thank you very much for the time taken to leave this review!I am glad that you enjoyed your overall stay and that you enjoyed your interaction with staff. Customer satisfaction is our main focus, and I am glad this was noted by you. I am sorry that you did not manage to get ice. Did query this at the hotel? We provide an ice bucket in the room and there is an ice machine in reception or you can collect this from the first floor bar. I am sorry if this was missed. We hope to host you again soon! Thank you
by A verified traveler from Pinner
Posted 23 May 2024
Very convenient location. Comfortable stay. Big shower.
Comment from Hotel Management
25 May 2024 by Andreea Dumitru-Front desk manager, Hotel Management
Dear Nichole,Thank you for your kind review! We're delighted to hear that you enjoyed our convenient location and had a comfortable stay. It's also great to know that you appreciated the spacious shower.We look forward to welcoming you back for another enjoyable visit soon!
by A verified traveler
Posted 22 May 2024
Staff was wonderful
Comment from Hotel Management
25 May 2024 by Andreea Dumitru-Front desk manager, Hotel Management
Dear Shawn,Thank you for taking the time to share your positive rating. We look forward to welcoming you back for another enjoyable stay in the future!
by A verified traveler
Posted 13 May 2024
Beautifully furnished rooms, luxurious stay, convenient for public transport. Felt the breakfast was a bit lacking, cereals in jars on shelves which was awkward to access. Would have appreciated a greater variety of fresh fruit and nuts. Apart from that we loved our stay and would return.
Comment from Hotel Management
16 May 2024 by Andreea Dumitru-Front desk manager, Hotel Management
Hello Diane,Thank you for sharing your feedback! We're delighted to hear that you enjoyed your overall stay with us and found our rooms luxurious and conveniently located. We appreciate your suggestions regarding the breakfast experience and will definitely take them into consideration to enhance our offerings. We'll work on improving the accessibility and variety of our breakfast options to ensure a more satisfying experience for our guests. We look forward to welcoming you back on your next visit!
by A verified traveler
Posted 12 May 2024
Very clean. Chef at breakfast couldn’t cope with using more than one pan, therefore the food on the plate went cold. Reception and breakfast greeter were great. Bar staff could have been more attentive. Room was excellent.
Comment from Hotel Management
16 May 2024 by Andreea Dumitru-Front desk manager, Hotel Management
Dear Gina,We're pleased to hear that you found our hotel very clean and enjoyed your room. We apologize for the inconvenience you experienced with the breakfast service. Rest assured, we will address the issue with the chef to ensure that the food is served at the appropriate temperature and in a timely manner. Your compliments regarding our reception and breakfast greeter are greatly appreciated, and we'll pass them along to our team.The team will be happy to hear the feedback and we are all hoping to welcome again very soon.Regards,
by A verified traveler
Posted 11 May 2024
Receptionist lady was friendly and gave u more information,d downfall was even u told them ur celebrating a b-day,didn’t even make an effort to do something or give u any complimentary bottle water in d room.
Comment from Hotel Management
14 May 2024 by Ussai Djalo (Guest experience manager), Hotel Management
Dear Editha, Thank you for your review. I am glad to see that you liked the interaction with our receptionist and how informative she was. I am sorry that a was not acknowledged as you would have liked it to. We take special occasion seriously and with enough notice, we arrange something complimentary for the guests in room. In future, please try to message or email us in advance and we will be more than happy to help celebrate your birthday. We hope you understand. Best wishes
by A verified traveler
Posted 6 May 2024
The hotel is very conveniently located for the ABBA Arena and rail connections into central London. The room was clean and a good size. The staff professional and courteous. And the breakfast was excellent. Definitely would recommend if attending ABBA Voyage…which is also completely amazing.
Comment from Hotel Management
7 May 2024 by Andreea Dumitru-Front desk manager, Hotel Management
Hello Jacqueline,Thanks for the fantastic rating, we are glad to hear you enjoyed your stay here and had so much fun at Abba voyage. Our breakfast experience is also great and the staff very caring , willing to do their best to provide amazing service.We look forward to receive another visit from you.Regards,
by A verified traveler
Posted 25 Apr 2024
Staff were kind and helpful. Room was spacious and clean. Bed was very comfortable and bathroom was a good size. The breakfast was very nice had a good variety of cooked food, a range of drinks but less cold food options.
Comment from Hotel Management
30 Apr 2024 by Andreea Dumitru-Front desk manager, Hotel Management
Hello Alexander,Thank you for sharing your feedback! We're delighted to hear that you found our staff kind and helpful, and that you enjoyed the spacious and clean room, comfortable bed, and well-appointed bathroom. We're also glad to hear that you enjoyed the breakfast and found the cooked food options to your liking. We'll definitely take your comments about the cold food options into consideration to enhance the breakfast experience for our guests.We look forward to welcome you again at The Gantry London .
