Ratings based on 227 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Henrico
Posted 10 Jun 2024
Great!
Comment from Hotel Management
12 Jun 2024 by Meski, Hotel Management
Dear Dayna,We're doing a happy dance at The Cumberland Hotel after seeing your 5 star rating.We're passionate about providing exceptional service and stylish accommodations, so knowing you had a wonderful experience truly warms our hearts. We sincerely hope you will come back to do it all over again. Until we meet again stay safe!Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Meski, Hotel Management
Dear Lorraine,Wow, a 5-star rating – that's a standing ovation from you, and we at The Cumberland Hotel couldn't be more thrilled!We constantly strive to create an unforgettable experience for our guests, and your perfect rating lets us know we're hitting all the high notes. Thanks again for taking the time to rate your stay. We sincerely hope you'll consider The Cumberland Hotel again soon.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 3 Jun 2024
Great hotel in a great location
Comment from Hotel Management
3 Jun 2024 by Meski, Hotel Management
Dear David,Thank you for your fantastic feedback! We're thrilled to hear you enjoyed your stay at The Cumberland Hotel. A great location is definitely something we take pride in, and it sounds like it was a big advantage for you.Please come back for round number 2!Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 31 May 2024
Good location.
Comment from Hotel Management
3 Jun 2024 by Meski, Hotel Management
Dear Robert,Thank you for your feedback on your recent stay at The Cumberland Hotel. Our location is indeed is a key factor for many guests, and we're glad The Cumberland Hotel's central position near Hyde Park and the tube station was convenient for you.Thank you again for choosing The Cumberland Hotel.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
3 Jun 2024 by Meski, Hotel Management
Dear Gil,A huge thank you for your 5-star rating! We're delighted you had a perfect experience at The Cumberland Hotel. We hope you'll consider staying with us again soon! Until next time stay safe!Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 30 May 2024
Great hotel for family! Closed to shops and restaurants, tubes and buses. We enjoyed our stay and highly recommend it.
Comment from Hotel Management
3 Jun 2024 by Meski, Hotel Management
Dear Marites,Thank you for taking the time to share this fantastic review of The Cumberland Hotel! We're thrilled to hear you had a wonderful stay and would highly recommend us to other families.Knowing our hotel caters well to families is very rewarding. Our central location is certainly ideal, offering easy access to shops, restaurants, tubes, and buses, making it convenient for exploring London with children.We're delighted you enjoyed your stay and look forward to welcoming you back again soon! Perhaps you can share some details about your favorite family-friendly aspects of the hotel – this information might be helpful for future families considering us.Thank you again for your kind words and recommendation.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 25 May 2024
Comment from Hotel Management
27 May 2024 by Meski, Hotel Management
Dear Ricardo,A huge thank you for your 5-star rating! We're delighted you had a perfect experience at The Cumberland Hotel. We hope you'll consider staying with us again soon! Until next time stay safe!Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 25 May 2024
Good
Comment from Hotel Management
3 Jun 2024 by Meski, Hotel Management
Dear Jeethandran,Thank you for your feedback. We are thrilled you enjoyed your stay from start to finish. We can't wait to have you back and do it all over again.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 24 May 2024
Four star - but quite down market.
Comment from Hotel Management
27 May 2024 by Meski, Hotel Management
Dear Andrew,Thank you for your feedback of The Cumberland Hotel. We appreciate you taking the time to share your thoughts.We're happy to hear you awarded us a four-star rating. However, we're also curious to understand your comment about the hotel feeling "down market."Our goal is to provide a comfortable and stylish experience for all our guests. If there were specific aspects that didn't meet your expectations, we'd appreciate hearing more about them.This feedback helps us identify areas for improvement.Thank you again for your feedback. We hope to have the opportunity to welcome you back to The Cumberland Hotel in the future and deliver a truly exceptional experience.Kind regards,Guest ServicesThe Cumberland
by A verified traveler
Posted 24 May 2024
Awesome
Comment from Hotel Management
27 May 2024 by Meski, Hotel Management
Dear Mohammed,Thank you for taking the time to share your awesome feedback. We are thrilled you enjoyed your stay from start to finish. We hope you will come back to do it all over again. Until next time safe travels!Kind regards,Guest ServicesThe Cumberland
