Ratings based on 5,320 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Calgary
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
The hotel was a massive structure and it would be quite easy to get a bit lost finding your way around it! That said, the hotel itself was located in a lovely area and very convenient to public transport, good eating and some lovely parks
Two drawbacks of the hotel were the extremely long wait for check in and the fact that they chose one of the busiest weekends in London in the sporting calendar to repaint two of their lifts - considering that each bank of elevators had only 4 (very small) lifts, this was a huge inconvenience, especially if you were staying on one of the higher floors. We stayed on Floor 6
The staff members were extremely friendly and helpful all during our stay
The room we were staying in was a Twin Room Plus - not sure what the Plus was for, to be honest. The room was very basic and a bit cramped but the beds were comfortable. There was only one chair in the room which was beside a very small table. The only coffee was two very small sachets of instant coffee and you needed both just to make one mug of coffee. None of the above are huge issues but they were things that we noticed none the less
Comment from Hotel Management
28 May 2024 by Royal National Hotel , Hotel Management
Dear Anne, Thank you for taking the time to leave us feedback following your recent stay. We're pleased to see that you had a positive stay overall. It's wonderful to know that you had a great experience with our staff and appreciated their friendliness and helpfulness. We strive to provide excellent service and a comfortable environment for all our guests, and we're glad to hear that we met your expectations in that regard. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve our offerings to better meet the needs of our guests. We're sorry to hear of the inconveniences you mentioned with the painting of the lifts and some of the smaller details such as the number of coffee sachets. When it comes to any of the room amenities such as coffee and tea, please be assured that we have more available at reception and our housekeeping team will be happy to provide more of them as well if more is needed. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an even better experience. Warm regards, SabinaRoyal National Hotel
by A verified traveler
Posted 26 May 2024
Impeccably clean, staff friendly, helpful, smooth service. All staff go above and beyond. Food choice at breakfast so great.
Comment from Hotel Management
27 May 2024 by Royal National Hotel, Hotel Management
Dear Teresa, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, SabinaRoyal National Hotel
by A verified traveler
Posted 24 May 2024
Very nice and clean , comfy beds and shower is brilliant too
Comment from Hotel Management
25 May 2024 by Royal National Hotel, Hotel Management
Dear Victoria, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul Royal National Hotel
by A verified traveler
Posted 20 May 2024
It was ok, the location was the positive
Comment from Hotel Management
28 May 2024 by Royal National Hotel , Hotel Management
Dear Julie, Thank you for taking the time to leave a rating following your recent stay with us. We're happy to see our location was a positive aspect of your experience.We value all feedback as it helps us to continually improve our services. If there is anything specific you would like to share about your experience or any areas where we could improve, please feel free to let us know. Your feedback is important to us, and we are always looking for ways to enhance our guests' experiences. Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for an improved experience. Warm regards, SabinaRoyal National Hotel
by A verified traveler
Posted 19 May 2024
Great location; friendly and helpful staff. Room was very basic but comfortable. Would stay there again.
Comment from Hotel Management
25 May 2024 by Royal National Hotel, Hotel Management
Dear Kenneth, Thank you for taking the time to rate your recent stay with us. We are thrilled to see that you have awarded us a perfect score, indicating that you had an exceptional stay with us. Your satisfaction is our utmost priority, and we are delighted to know that we succeeded in meeting your expectations during your time at our hotel. We hope that your stay was comfortable, enjoyable, and memorable. Should you have any further feedback or if there's anything we can do to further improve your experience in the future, please feel free to let us know. We are always here to assist you and ensure that you have a wonderful stay with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back for another outstanding experience. Best regards, Mainul Royal National Hotel
by A verified traveler
Posted 17 May 2024
Nice clean hotel. Location perfect to access local hospitals if have early appointment. Area full of restaurants and activities but hotel set back so quiet.
Comment from Hotel Management
28 May 2024 by Royal National Hotel, Hotel Management
Dear Debbie, Thank you for taking the time to rate your recent stay with us. We hope that your stay was comfortable, enjoyable, and memorable. We're glad our location was especially convenient for you. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, SabinaRoyal National Hotel
by A verified traveler
Posted 13 May 2024
Wasn’t expecting much but for one night it was perfect and all we needed. The staff were lovely and so helpful. Even let us order a Deliveroo to reception in the early hours of the morning! The room was basic but all we needed. Hotel was very clean and room too. Three single beds in one room was exactly what we needed. The water was hot which was great! The doors, decor and carpet were dated but a very clean and tidy hotel. Shop in the hotel ridiculously expensive!! Only let down was the sink in the bathroom took ages to drain so must have had a blockage. We would stay again!
Comment from Hotel Management
28 May 2024 by Royal National Hotel, Hotel Management
Dear Fiona, Thank you for taking the time to rate your recent stay with us. We're happy to hear we were able to provide you exactly what you needed for your stay. We appreciate your feedback, as it helps us to enhance our services for all our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, SabinaRoyal National Hotel
by A verified traveler from Manchester
Posted 12 May 2024
Useless property, This place is noisy and very uncomfortable. GBP225/ night for this non-sense property is a robbery.
And, my first experience with expedia is not great
Comment from Hotel Management
28 May 2024 by Royal National Hotel, Hotel Management
Dear Nandakumar, We truly appreciate you taking the time to share your feedback with us. We regret to hear that your stay did not meet your expectations.If there are any more specific areas where you believe we can improve or if there's anything we can do to make your future stays more enjoyable, please don't hesitate to reach out to us directly. Your feedback is invaluable as we strive to continually enhance our services and offerings. Thank you once again for sharing your thoughts with us. We hope to welcome you back in the future and provide you with a more positive and memorable experience. Warm regards, SabinaRoyal National Hotel
by A verified traveler
Posted 10 May 2024
Great location and very pleasant staff
Comment from Hotel Management
14 May 2024 by Royal National Hotel, Hotel Management
Dear Clint, Thank you for taking the time to share your experience with us. We hope that your stay was comfortable, enjoyable, and memorable. We're pleased to hear that you found our location favourable during your recent visit. Your feedback is invaluable to us, and we'll certainly take it into consideration as we strive to improve our offerings to better meet the needs of our guests. If you have any further comments or suggestions that could help us improve, please don't hesitate to share them with us. We're committed to ensuring that each guest has a memorable experience with us. Once again, thank you for choosing to stay at our hotel. We look forward to welcoming you back soon for an even better stay. Warm regards, Mainul Royal National Hotel
