Ratings based on 1,076 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Value for money with good in room amenities and breakfast.
by A verified traveler
Posted 4 Jun 2024
Water will not come out from shower head consistently. When it did come out, it came out in drops of water. It was terrible to have shower head condition like that and no one checked on it
Comment from Hotel Management
5 Jun 2024 by Hugo, Hotel Management
Dear Michelle,Thank you for taking the time to give us feedback. We are sorry to hear your stay was not completely satisfactory. I will pass on your comments to the appropriate department and we apologize for any inconvenience caused. Should you have any questions feel free to contact us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team
by A verified traveler
Posted 4 Jun 2024
Nice clean hotel
Comment from Hotel Management
5 Jun 2024 by Hugo, Hotel Management
Dear Lelaina,Thank you for your feedback. We are happy to hear you enjoyed your stay with us. Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team
by A verified traveler
Posted 4 Jun 2024
There was nothing I would change with this hotel. From the moment we stepped off the train at Waterloo, it was only a 7 minute walk to the hotel door. The staff were friendly and very helpful for the whole of our stay. The room was lovely and clean and just right for our family of 4. It was right on the doorstep of the tube station, so easy to get into city centre. We would definately stay again.
Comment from Hotel Management
5 Jun 2024 by Hugo, Hotel Management
Dear Daren,Thank you for taking the time to give us feedback. We are happy to hear you enjoyed your stay with us. Thank you for choosing to stay at Marlin Waterloo and we hope to see you again soon.Kind regardsReception Team
by A verified traveler
Posted 4 Jun 2024
Great hotel. Location is great for subway but not so much for walking.
Comment from Hotel Management
5 Jun 2024 by Hugo, Hotel Management
Dear Tamara,Thank you for your feedback. We are happy to see you enjoyed your overall stay. Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team
by A verified traveler
Posted 2 Jun 2024
We had a night stay at Marlin Waterloo. Ours was classic room which is quite spacious for couple and toddler. Convenient from Waterloo underground and London eye, clean, beautiful London skyline view
Comment from Hotel Management
5 Jun 2024 by Hugo, Hotel Management
Dear Ashish,Thank you for your feedback. We are happy to hear you enjoyed your stay with us.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team
by A verified traveler
Posted 2 Jun 2024
Breaksfast had to wait for food
Comment from Hotel Management
5 Jun 2024 by Hugo, Hotel Management
Hello,Thank you for your feedback. We are sorry to hear your stay was not enjoyable. I will pass on your feedback to the appropriate department.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team
by A verified traveler
Posted 2 Jun 2024
Everything was so wonderful. The boy 1 drawback room was very hot
Comment from Hotel Management
5 Jun 2024 by Hugo, Hotel Management
Dear Naveen,Thank you for your feedback. We are happy to hear you enjoyed your overall stay. I will pass your comments on to the appropriate department.Thank you for choosing to stay at Marlin Waterloo.Kind regardsReception Team
by A verified traveler
Posted 1 Jun 2024
Very small room once the sofa bed was set up. Room not serviced after first night which was a bit of a shame.
Comment from Hotel Management
2 Jun 2024 by Karen, Hotel Management
Dear Becky, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the room size once the sofa bed was set up and the room not being serviced after the first night. Our standard policy is to provide cleaning services every two days to balance guest comfort with environmental responsibility. However, we understand that some guests prefer daily cleaning. This can be arranged upon request at our reception, which is available 24 hours a day.This information is included in the welcome letter provided upon arrival, but we apologize if this was not clearly communicated to you. We will review our processes to ensure that all guests are fully informed about our cleaning policies.We hope that you will consider staying with us again in the future, allowing us the opportunity to provide you with a more comfortable experience.Thank you again for your valuable feedback.Best regards,
by A verified traveler
Posted 1 Jun 2024
All good except for a strong curry powder smell in the room that wouldnt go, even with the window open.
Comment from Hotel Management
2 Jun 2024 by Karen, Hotel Management
Dear Clare,Thank you for sharing your feedback on your recent stay at our hotel. We are glad to hear that most aspects of your stay were satisfactory.However, we sincerely apologize for the inconvenience caused by the strong smell in your room. Please be assured that we are taking immediate steps to address this issue. Our housekeeping team has been informed and will thoroughly inspect and address any sources of persistent odors in our rooms to ensure that this does not happen in the future.We appreciate your understanding and patience. We hope you will consider staying with us again, allowing us the opportunity to provide you with a more pleasant experience.Thank you once again for your valuable feedback.Best regards,
