Ratings based on 980 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
the overwhelming problem for this hotel, which was inviting in other regards, is the quality of the bedding. the polyester filled blankets are old and lumpy, the pillows were uncomfortable. because of this, the temperature in the room felt impossible to regulate. The room was otherwise attractive and the staff pleasant, but the blankets, pillows and the old sunken mattresses just made it impossible to get some sleep. in every other area this Marriott hotel was fine. the breakfast bar was pleasant and the barista makes a very nice cappuccino. the door staff were all accommodating and pleasant. Marriott simply needs to invest in new and higher quality bedding.
Comment from Hotel Management
13 May 2024 by Kathy, Hotel Management
Thank you for your feedback. I will pass your feedback to our management team.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
13 May 2024 by Kathy, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 27 Apr 2024
Poor quality breakfast service staffs.
Comment from Hotel Management
29 Apr 2024 by Front desk Team, Hotel Management
Thank you for your feedback. I will pass your feedback to our management team.
by A verified traveler
Posted 21 Apr 2024
A happening, busy hotel lobby, but rooms were quiet. Close to the tube, but in a nice, relatively quiet neighborhood. Restaurant was ok. Convenient. Food a bit salty.
Not the best location for a first visit to London since it’s far from many tourist spots. Still, a nice hotel.
Comment from Hotel Management
25 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 6 Apr 2024
Great hotel !
Comment from Hotel Management
16 Apr 2024 by Kathy, Hotel Management
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by A verified traveler
Posted 5 Apr 2024
We didn’t expect the Savoy Hotel but we did expect cleanliness. In the ice bucket was a long black hair and dust stuck to your fingers when touching it. Under the bed was food wrappers and crumbs. Breakfast was good although pancakes were not fresh. Good supply of towels in the room.
Comment from Hotel Management
5 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback and I have passed your feedback to the management team
by A verified traveler
Posted 31 Mar 2024
Room size is good but very dated, noisy air condition, missing bathroom accessories. Great location - Short walking distance from swiss cottage station. Nice pool. Good for families.
Comment from Hotel Management
5 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 31 Mar 2024
Rooms vey comfortable
Comment from Hotel Management
5 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback!
by A verified traveler from Oak Harbor
Posted 29 Mar 2024
Pros - staff was very friendly and helpful. Hotel was clean and classy on the inside. Area was quiet and tube was an easy walk to get to.
Cons - Food was meh at best, especially for the price. Parking area had police posters saying all vehicles were at risk of theft, yet still ran £40 a day.
Comment from Hotel Management
5 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 27 Mar 2024
all great apart from not getting a bath ( as requested) for the room booked
Comment from Hotel Management
5 Apr 2024 by Kathy, Hotel Management
Thank you for your feedback!
