Ratings based on 937 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
Recently refurbished room was good but A/C could not be adjusted ,fixed at 20C. Too warm for me so opened the windows . Fan could not be stopped and noisy too.
.Heavy quilts on beds .It's almost June . No sheet or blankets. Breakfast was good .Except for the A/C it would have been a decent stopover.
Comment from Hotel Management
29 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Paul, Thank you for taking the time to review your stay.It is delightful to hear that you found the room refurbishment to your liking and that you enjoyed our breakfast offerings. Our commitment to providing a pleasant environment is further highlighted by your positive remarks on room cleanliness, the condition of our hotel, and the level of service provided.However, we regret to hear that the air conditioning and the associated fan noise did not meet your expectations, and we apologize for any inconvenience this may have caused during your stay. We take pride in our hotel's efforts to ensure a comfortable experience, and although individual air conditioning controls are not available as per our current setup and we provide a centralised, environmentally friendly air-cooling system instead., we are continuously seeking ways to improve guest satisfaction. Additionally, we understand the importance of a good night's sleep and apologize if the bedding was not to your personal preference. Our team is always on hand to assist with any requests, such as providing extra fans or adjusting room amenities to enhance your comfort.We are glad that the majority of your stay was enjoyable, and we sincerely hope that the issues you encountered did not detract significantly from your overall experience.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 25 May 2024
Everything great
Comment from Hotel Management
28 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Ali,Thank you for such a great review.We are delighted to hear that you found our rooms immaculately clean and our hotel's condition to be impeccable. It is also wonderful to know that our service met your expectations. Our team at ibis London Earls Court strives to provide a comfortable and welcoming environment for all our guests, and we are pleased that we were able to achieve this for you.Your kind words serve as a great motivation for us to continue delivering the high standard of hospitality that ibis is known for. We take pride in our commitment to cleanliness, maintenance, and guest service, and it's rewarding to see these efforts reflected in your experience.Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 24 May 2024
Comment from Hotel Management
26 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Meghan,Thank you for such a positive review.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 19 May 2024
Location a bit off with pubs and restaurants nearby. Gets quite loud in weekends
Comment from Hotel Management
20 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Guest, Thank you for reviewing your recent experience.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.However, we regret that our location was not what you were expecting and have noted your comments.We hope to welcome you back. All the best.Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 19 May 2024
Standard rooms are exceptionally dated, no in room information and had to ring external line to get toilet roll. Entire floor smelt of drugs all night.
Comment from Hotel Management
23 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Victoria,Thank you for taking the time to share your review.We are disheartened to hear that certain aspects of your visit did not meet your expectations. We take pride in maintaining high standards of cleanliness and condition, and we sincerely regret if we fell short in this instance.Our team is committed to providing excellent service, and it is concerning to learn that you faced challenges during your stay. We are looking into the matter to ensure that our guest assistance is consistently prompt and helpful. Moreover, the experience of an unpleasant odor is certainly not reflective of the environment we strive to provide and will be addressed with our housekeeping team.We hope to be able to welcome you back for an improved stay.Kind regards,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 15 May 2024
No water pressure in the shower. Room was tiny.Construction work being undertaken. Staff would not allow food deliveries to my door. Staff entered the room twice to ask if we wanted the room cleaned after it had been done only a few hours earlier. Manaement refused to recognize my Accor Plus membership and apply the relevent benifits even though they had signs up in the reception area proclaiming they were affiliated and offered such benifits. A terrible experience!!!
Comment from Hotel Management
18 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Robert,Thank you for taking the time to review your stay.We regret that your recent stay did not meet your expectations and apologise for any inconvenience.We are very sorry to hear that the service received was not what was expected. We endeavour to provide an excellent standard for all our guests and take such feedback seriously. Rest assured that we will be reviewing your comments with the relevant managers for action.Regarding some of your other comments, the exact size of the room is available on all of our booking websites. If you feel that the space was not enough, then feel free to browse some of our bigger rooms that might be more appropriate for your needs. Moreover, unfortunately for safety reasons, we do not allow people without keys to go upstairs and that includes delivery drivers. Since I am aware of the instance regarding your membership benefits, I would like to clarify that we always ensure to provide members that book with Accor, the benefits that they are entitled to. However, Accor hotels in Europe, do not provide, F&B offers and discounts, as this is exclusive to Asia-Pacific Accor hotels. That being said, even if that was not the case, since your booking was made through a 3rd party company like Expedia, you were unable to obtain any benefits, such as complimentary welcome drinks, early check in/ late check out etc. I hope this helps.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 12 May 2024
The hotel room was fully renovated, very spacious and clean. Bathroom was big enough and had a good and relaxing shower. Hotel was under renovations and only negative point was that they did not let us know about the temporary entrance. The surrounding area was well served by restaurants and coffee shops, and very near from the next subway station. Hotel had a bar with pool table and thought that was cool they were transmitting Premier League and Formula 1 on a big screen.
Comment from Hotel Management
15 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Guilherme, Thank you for taking the time to review your stay.It is delightful to learn that the renovations met with your approval, providing a spacious and clean environment, along with a well-appointed bathroom to enhance your relaxation. However, we regret any inconvenience caused by the lack of communication regarding our temporary entrance. Please be assured that our intention is always to facilitate a seamless experience for our valued guests. For future reference, the main entrance is now in use and our brand new lobby is completed and fully operational.We are also pleased that the hotel’s location proved convenient for exploring local restaurants and coffee shops, and that the proximity to the subway station added value to your stay. Your enjoyment of the George & Dragon Pub, with its vibrant atmosphere and live sports broadcasting, is a testament to the dedication we have to creating memorable experiences. Once again, thank you for choosing ibis London Earls Court and for your constructive comments which help us to refine our guest experience.We are looking forward to welcoming you again. All the best!Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 12 May 2024
Tired and dated
Comment from Hotel Management
15 May 2024 by Georgios Bilias, Guest Relations Manager, Hotel Management
Dear Jo-Anne, We would like to thank you for this review about your recent experience in our hotel.We regret to hear that you were not completely satisfied with our hotel. We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.Our guests' reviews are always helpful as we seek to constantly improve our facilities and services.We hope to welcome you back. Best wishes,Georgios Bilias, Guest Relations Manager
by A verified traveler
Posted 11 May 2024
Property under construction but room nicely renovated. Air conditioning did not work we told front desk twice but they didn’t seem to get it fixed. It was 23C in our room every night for 5 nights.
Comment from Hotel Management
18 May 2024 by Supriya Rai, Guest Relations Manager, Hotel Management
Dear Michael, Thank you for taking the time to review your stay.We are delighted to hear that you found the renovated rooms to your liking and that the cleanliness of our hotel met your expectations. It is also gratifying to note your appreciation for our service.However, we regret to hear that you encountered issues with the air cooling in your room and that we did not resolve the matter to your satisfaction. Please accept our sincerest apologies for any discomfort this may have caused. Our team strives to ensure all amenities function correctly for the comfort of our guests, and we are concerned that we fell short in doing so during your visit. We acknowledge the importance of maintaining a pleasant room temperature and are reviewing our procedures to prevent similar occurrences in the future.It's reassuring to know that you had positive remarks about the overall condition of ibis London Earls Court. We take pride in providing a well-maintained environment and are pleased that this aspect contributed positively to your experience.We are looking forward to welcoming you again. Warm Regards,Supriya Rai, Guest Relations Manager
by A verified traveler
Posted 11 May 2024
Quiet and updated rooms are a plus for staying here.
Comment from Hotel Management
12 May 2024 by Davide Lecca, Guest Relations Manager, Hotel Management
Dear Kimberlee,Thank you for sharing your review.We aim to provide a memorable experience with our high standards and quality service and are delighted that we met your expectations.We look forward to welcoming you back on a future occasion.Best regards,Davide Lecca, Guest Relations Manager
