Ratings based on 964 Verified Reviews
3.9 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 May 2024
great location. close to tube station as well as lots of dining option due to proximity to the large mall nearby
Comment from Hotel Management
29 May 2024 by Kathian Rigobert , Hotel Management
Hi Robert. Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington
by A verified traveler
Posted 24 May 2024
ATM is in the hotel
Comment from Hotel Management
29 May 2024 by Kathian Rigobert , Hotel Management
Hi Yan, Thank you for your review regarding your most recent stay please it's our hope to welcome you back here with us in the not so distant future. Team Kensington
by A verified traveler
Posted 24 May 2024
Good location
Comment from Hotel Management
29 May 2024 by Kathian Rigobert , Hotel Management
Hello, Thank you for taking the time to leave us a review. We at Hilton Kensington are happy to hear that you have enjoyed your stay with us and hope to welcome you back here with us soon. Team Kensington
by A verified traveler from Carine
Posted 21 May 2024
Property needs updating but we were upgraded to a suit..
Comment from Hotel Management
21 May 2024 by Kathian Rigobert , Hotel Management
Hi Neil, Thank you for taking the time to leave us a review. We at Hilton Kensington are happy to hear that you have enjoyed your stay with us . It's our hope to welcome you back with us soon. Team Kensington
by A verified traveler
Posted 20 May 2024
Very old and tatty furniture in rooms. Very old & dated and in desperate need of a refresh and update. Bathroom holes drilled and not filled & rust stains on walls.
Comment from Hotel Management
20 May 2024 by Kathian Rigobert , Hotel Management
Hello, Thank you for taking the time to leave us a review. We are sorry to hear at this time we were unable to exceed your expectations. Please note your satisfaction is of our highest priority and will forward your review over to our departments in order to better improve our service. As we continue to work towards going beyond the stay and providing you with the best experiences possible. We would like to make sure you are well looked after please contact us prior to your next upcoming stay to ensure that.Team Kensington
by A verified traveler
Posted 18 May 2024
Near to everything you need shopping and restaurants.
Comment from Hotel Management
21 May 2024 by Kathian Rigobert , Hotel Management
Hi Amir, Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon. Team Kensington
by A verified traveler
Posted 16 May 2024
Comment from Hotel Management
21 May 2024 by Kathian Rigobert , Hotel Management
Hello, Thank you for taking the time to leave us a review it's our hope to be able to welcome you back here with in the not so distant future. Team Kensington
by A verified traveler
Posted 13 May 2024
Location is great. Service, facility and cost performance are not bad.
Comment from Hotel Management
13 May 2024 by Kathian Rigobert , Hotel Management
Hello,Thank you for taking the time to leave us a review your comments will help as we continue to improve our service and go beyond the experience for each and every guest. We hope to be able to exceed your expectations in the future and would love to welcome back here at Hilton Kensington very soon.Team Kensington
by A verified traveler
Posted 11 May 2024
Comment from Hotel Management
13 May 2024 by Kathian Rigobert , Hotel Management
Hello Debbie, Thank you for taking the time to leave us a review. We at Hilton Kensington are happy to hear that you have enjoyed your stay with us and hope to see you here with us in the not so distant future. Team Kensington
by A verified traveler from Edmonton
Posted 30 Apr 2024
There is no air conditioning. The food at the restaurant is very good. You can catch a bus right by the hotel to go downtown, and the Oxford Tube as well. This hotel is good value for the money.
Comment from Hotel Management
1 May 2024 by Kathian Rigobert , Hotel Management
Good Day, We are thrilled to hear that you had such a positive experience during your stay with us and appreciate your review. Your comment regarding the a/c has been forward to our team to better improve our service. We're honored to have had the opportunity to serve you, and we hope to have the chance to do so again in the future.Team Kensington
