Ratings based on 214 Verified Reviews
3.0 Room cleanliness
3.2 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Great Staff.
Comment from Hotel Management
12 May 2024 by kenny, Hotel Management
Thank you very much for feedback.
by A verified traveler
Posted 6 Apr 2024
Cob webs, dirty towels, curly hair in bed.
Comment from Hotel Management
7 Apr 2024 by kenny, Hotel Management
sorry for your inconvenience
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
3 Apr 2024 by Kenny, Hotel Management
Dear Jeff,Thank you very much for lodging supports.We will glad to happy to served again to you.
by A verified traveler
Posted 2 Apr 2024
They need to have courteous front desk clerks. The lady was rude
Comment from Hotel Management
2 Apr 2024 by KENNY, Hotel Management
Dear Linda ,Sorry for inconvenience to you. we will take the action to out staff.
by A verified traveler
Posted 26 Mar 2024
It is owned by a local family who still operate the premises. When I had a need, they were quick to accommodate it. It is an older hotel which is apparent, but it was clean and quiet.
Comment from Hotel Management
27 Mar 2024 by Kenny , Hotel Management
Dear Diane , Thank you very much for your support to lodging industry. We worked hard for guest and we will continue will be going on by our guest support.Thanks again and see you soon
by A verified traveler
Posted 25 Mar 2024
Dirty nasty disgusting mold mildew unacceptable toilet constantly running sinks clogged I could go on on
Comment from Hotel Management
27 Mar 2024 by Kenny , Hotel Management
Dear Patrick, Thank you very much for your thinking but unfortunately you r still staying in same room. After expedia reservation, you r came in check in for 10 nights in same room so welcome to you.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
14 Apr 2024 by KENNY, Hotel Management
SORRY,
by A verified traveler
Posted 17 Mar 2024
It's a very simple, basic hotel, nothing fancy but a good night's sleep with a hot shower, TV, and the internet. All for a reasonable price. There is truck and trailer parking next door at two different truck stops. There are several restaurants nearby for food. I would stay here again.
Comment from Hotel Management
17 Mar 2024 by Kenny, Hotel Management
Dear Robert,I would like to express my sincere gratitude to you for taking the time to review the post. Your valuable feedback means a lot to us and we greatly appreciate your efforts in helping us improve. Your input is vital in ensuring that we are providing the best possible service to our users. We hope to continue to receive your valuable insights in the future.Thank you once again for your time and your valuable input.Best regards.Kenny
by A verified traveler
Posted 19 Feb 2024
Rude front desk , small bed .
Comment from Hotel Management
20 Feb 2024 by Kenny, Hotel Management
HI Dipika,I am so sorry for inconvenience. Thank you for taking the time to tell us about your experience at the FAIR BRIDGE INNS EXPRESS LONDON. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. You indicated that the hospitality of the bed did not meet your expectations and that the room. The room you reserved is FULL SIZE bed Lowest price of the hotel , We do have bigger bed king size bed , next time please reserve the bigger bed. Your satisfaction is important to us and we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your business.Thank you for sharing your concerns and I wish you all the best in your future travels.Sincerely,KennyIt's your nights.Specialist
by A verified traveler
Posted 28 Jan 2024
Room smelled like cigarettes ther was burn marks in the bedding and wasn’t clean seen dry blood on them. And was infested with stink bugs .
Comment from Hotel Management
28 Jan 2024 by Kenny, Hotel Management
Ann , Good evening. When you checked out I was there and We asked every guest how is your stay and I did ask you to . You said only there was five stink bug in room and apologized for that . And I said we will keep more attention in room while cleaning . Also my desk clerk upgraded room from one bed full size to king size room (most costly ) free . Whole hotel r non smoking roomshotel . We knew that after even you checked out still no smoke in room smell . I am sorry for your inconvenience in my hotel . Thank you Kenny 740-852-9415
