Ratings based on 853 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 May 2024
The hotel is very clean and quiet. The staff are very friendly and helpful. The location is perfect. One direct underground line to airport. A lot of buses lines and 2 minutes walk to the British museum.
by A verified traveler
Posted 17 May 2024
Hotel was in a convenient location
by A verified traveler
Posted 17 May 2024
by A verified traveler
Posted 10 May 2024
We had reserved our stay starting the night before to be able to check in immediately upon arriving on an early flight but when we arrived our reservation couldn't be found. It took a while to find once we pointed out that the reservation started the previous night.
by A verified traveler
Posted 10 May 2024
Well all the staff were absolutely brilliant, down to earth yet really welcoming, they seemed genuinely happy that we chose the hotel. I hate to feel that people are subservient to me, both my kid and I that visited, love to engage with people that take pride in their work but never want anyone to act in a subservient way merely because we pay to stay. Please make sure your staff continue to be happy for that makes us equally happy customers to mingle with chilled staff. The price range was a bit high for us though but the breakfast was really top quality, it really matters when the salami is proper salami and the ham is proper ham. The cheese wasn't that great but then with the price of cheddar I guess some substitute had to be found. The mini croissants were to die for, my 14 year old loved them, congrats to your suppliers. I just prefer my coffee, which I consider a treat in a hotel, as I take time to enjoy it there, to have it in a proper wide cup not a mug, as a mug restricts one's ability to savour the aroma. The cappuccino itself was really lovely. Again well done to your suppliers. Overall brilliant, well done to your staff, room very neat and super clean too, as ultimately they are the ones that make or break a place, for in this mad electronic led world it really is important we keep the decent human contact going. My son would live to return next time we visit London but at £180 for the night it was a bit dear for me. I shall look out for any deals thoug
by A verified traveler
Posted 10 May 2024
Modern USA power outlets
Comment from Hotel Management
12 May 2024 by City Sleeper at Royal National Hotel , Hotel Management
Dear Tim, Thank you so much for your perfect feedback. We are delighted to know how much you have enjoyed your accommodation with us. We hope to see you back soon. Kind Regards, Athina
by A verified traveler
Posted 6 May 2024
The beds were uncomfortable they definitely need new mattresses. Great location near the train station quick to get places a great quiet area! I didn’t like that the security guards don’t help with opening doors when exiting with luggage. Pretty decent overall.
Comment from Hotel Management
6 May 2024 by Mirko, Hotel Management
Dear Hiba,Thank you for your feedback, we truly value every guest review and appreciate the time you've taken to share your experience with us.We are sorry to hear that you did not find your bed comfortable, please be assured that this has been mentioned to the head housekeeper and this has been taken very seriously, same goes for the mention to the security team, we will definitely provide extra training to them to ensure a better service.On the other hand we are glad you found our location convenient and we hope to welcoming you again in the future to provide you with an even more memorable experience.Kind regards,Mirko
by A verified traveler
Posted 5 May 2024
Only stayed here one night, because we were going to Amsterdam by high speed rail in the morning. Took the Picadilly Line from Heathrow close en
Comment from Hotel Management
6 May 2024 by Mirko, Hotel Management
Dear Sherry,Thank you for your feedback, it is great to know you had a good stay and that location was convenient for your travel schedule.We hope to welcoming you again in the future and wish you the best meanwhile.Kind regards,Mirko
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Mirko, Hotel Management
Dear Randy,Thank you for rating your recent visit 5/5, it's great to receive such a score and we have shared it across the team.We look forward to welcoming you again in future.Kind regards,Mirko
by A verified traveler
Posted 3 May 2024
Had a good stay. Very convenient walk to tube and other areas of town. Would recommend.
Comment from Hotel Management
6 May 2024 by Mirko, Hotel Management
Dear William,Many thanks for your good feedback.We are truly happy to hear you enjoyed your stay and we look forward to welcoming you again in the future.Kind regards,Mirko
