Ratings based on 920 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Staff were top notch. Upgrade was very welcome and unexpected. Really enjoyed our stay.
Comment from Hotel Management
3 Jun 2024 by Audrey, Hotel Management
Thank you for choosing Apex City of London and thanks for taking the time to leave a great reviews score for our Hotel.We take pride that this Hotel is perfectly positioned centrally in the city to give you easy access to some of the best tourist spots in the world. The Tower of London is just a six-minute walk from the unique and chic 4 star Hotel Apex City of London which is offering with excellence endless home comforts to our guests to relax, and unwind.Our Staff members are certainly the best part of the experience with dedication and hard work they are delivering the irresistibly chic touch of luxury of Apex brand standard and value with honesty.We value your feedback it helps us to improve the quality of our services and brings our commitment to you to another level in order to always tailor you remarkably memorable guest stay experiences.We look forward to your next visit at Apex City of London Hotel.Kind regards,Audrey Badji - Apex City of London Hotel
by A verified traveler
Posted 2 Jun 2024
We had an issue with the AC on the first room and they upgraded us to a suite plus complementary drinks
Comment from Hotel Management
3 Jun 2024 by Audrey, Hotel Management
Thank you for choosing Apex City of London Hotel and thank you for taking the time to leave a great feedback about your stay in the Hotel.London is the perfect city to see some of the world’s most famous sights and stay in one of the best Hotel Apex City of London fabulously chic four-star hotel that provides comfort and convenience with style.We are pleased to hear that further options were offered to you during your stay with us since we value our guests comfort.Perfectly placed in the heart of the City of London its surroundings offer an immersive trip to discover the true magic of London and is home to the chicest destination restaurant in the area, The Lampery, Seething Lane. Serving everything from beautiful breakfasts and exciting cocktails to decadent dining The Tower of London is just a six-minute walk from Apex City of London Hotel, St Paul’s Cathedral and the Shard moments from the ideal and chic city break escape and relax in our luxurious bedrooms that offer extra comforts by being complemented by loads of little luxuries.We have many more remarkably memorable guest stay experiences to make you enjoy at Apex City of London Hotel therefore see you soon again.Kind regards,Audrey Badji - Apex City of London Hotelv
by A verified traveler
Posted 2 Jun 2024
Fantastic experience, can't fault at all. The staff were amazing, location excellent and the room was clean, spacious and modern. Highly recommended.
Comment from Hotel Management
2 Jun 2024 by KS, Hotel Management
Dear Ricky, We’re overjoyed to hear that you had a fantastic experience at our hotel! Your kind words about our staff, the prime location, and the quality of your room mean a great deal to us. It’s our goal to provide a clean, spacious, and modern environment for our guests, and we’re glad we hit the mark for you.Thank you for highly recommending us. We look forward to your next visit and the chance to deliver another impeccable experience. Best regards , Khaleel - night manager.
by A verified traveler
Posted 2 Jun 2024
Staff and on-site restaurant was great! Only complaint was that thermastate in room wouldnt stay on and had to reaet it multiple timwa daily.
Comment from Hotel Management
2 Jun 2024 by Giovanni, Hotel Management
Dear Deborah,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do and your satisfaction is our priority.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager
by A verified traveler from Huddersfield
Posted 1 Jun 2024
Very nice hotel, great staff and lovely rooms.
Comment from Hotel Management
2 Jun 2024 by Giovanni , Hotel Management
Dear Andrew,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do and your satisfaction is our priority.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager
by A verified traveler
Posted 1 Jun 2024
The restaurant kitchen closes at 22:00 and the overnight menu doesn’t begin until 23:00.
Comment from Hotel Management
2 Jun 2024 by Giovanni , Hotel Management
Dear Debra,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do and your satisfaction is our priority.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager
by A verified traveler
Posted 1 Jun 2024
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Comment from Hotel Management
2 Jun 2024 by Giovanni, Hotel Management
Dear Pratik,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do and your satisfaction is our priority.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Giovanni, Hotel Management
Dear Miranda,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do and your satisfaction is our priority.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager
by A verified traveler from Ruse
Posted 31 May 2024
We stayed at many hotels over the last 5 weeks and this was our least favourite. We found the bed was hard and the air conditioner defaulted to 23 degrees heat every night. It was hot with only a thick doona and no top sheet on the bed. We asked reception if they could organise to have a mattress topper and top sheet placed on the bed. This wasn’t done so I asked the housekeeper but she couldn’t speak English and had no idea.
The toilet didn’t flush. We reported this on the first night and of course it worked when the reception guy tested it. The toilet flushed randomly over the four night stay which was pretty gross on occasions.
The room was the smallest out of all the hotels and our view was of an ugly brick wall.
Probably what really was concerning was the email I received from the hotel via Expedia telling me that my credit card had been declined and asking me to enter card details into a link. I emailed the hotel directly to check on the details of this request as I had paid the hotel bill in full months prior. The hotel and Expedia eventually advised the message as a scam and their messaging system had been hacked. Very concerning and no other reply and information was provided. The scammer had my full name and details of my arrival date etc. I will be reconsidering using Expedia and would not book this hotel again.
Comment from Hotel Management
2 Jun 2024 by Ks, Hotel Management
Dear Lisa, We are truly sorry to hear about the series of issues you encountered during your stay with us. It is clear that we fell short of providing you with the comfortable and enjoyable experience that we strive to offer all our guests.The discomfort caused by the bed’s hardness and the air conditioning settings are certainly not up to our usual standards, and we apologize for the oversight in not addressing your request for a mattress topper and top sheet. We understand how these factors can impact the quality of your rest, and we will be looking into this matter immediately to ensure future guests do not face similar inconveniences. Regarding the language barrier with our housekeeping staff, we acknowledge the communication difficulty you experienced and will work on improving our staff training to better assist our guests. Most importantly, we are deeply troubled to learn about the security incident involving a fraudulent email. The safety and security of our guests’ personal information are of utmost importance to us, and we are taking this breach very seriously. We are currently reviewing our security measures with Expedia to prevent such incidents in the future.Please accept our sincerest apologies for the distress and inconvenience caused. We would appreciate the opportunity to discuss this further with you and to make things right. Thank you for bringing these matters to our attention, and once again, we apologize for not meeting your expectations. Your feedback is invaluable to us as it helps us improve our service and ensure a better experience for all our guests. Warm Regards, Khaleel - Night manager.
by A verified traveler
Posted 30 May 2024
Comment from Hotel Management
2 Jun 2024 by Giovanni , Hotel Management
Dear Mineesha,Thank you for choosing Apex City of London Hotel.We are delighted you enjoyed your stay and thank you again for choosing us as your home in London.We do take great pride in working towards ensuring that we create memorable experiences which our guests will want to share. Customer service is at the heart of all we do and your satisfaction is our priority.Thank you for sharing your experience and we hope that we can welcome you back very soon.Warmest Regards,Giovanni Lago Duty Manager
