Ratings based on 985 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
All is perfecto
by A verified traveler
Posted 14 May 2024
The property is currently under renovation around pool area and the restaurant wasn’t open due to the construction, I think they should let you know that the renovation will affect your stay when you book the stay.
by A verified traveler
Posted 9 May 2024
Most of the property is under construction including both restaurants. Still they will charge you the full resort fee despite the lack of amenities. Also, forewarning, if you book through a travel site like Expedia they will put you in the worst available room. Would rather stay elsewhere, pretty disappointed.
Comment from Hotel Management
10 May 2024 by akk, Hotel Management
Aloha Chris,Thank you for your review, we appreciate your feedback. We are so sorry we didn't meet your expectations regarding your room and our restaurants. I want to apologize for any inconvenience the remodeling projects on property may have caused. Mahalo,
by A verified traveler from Quakertown
Posted 9 May 2024
This was a wonderful experience at the Royal Sonesta in Kauai, Hawaii. The staff were incredibly friendly and the overall atmosphere was excellent. I thoroughly enjoyed my stay and would definitely choose this hotel for my next vacation.
Comment from Hotel Management
10 May 2024 by akk, Hotel Management
Aloha Marisela,Thank you for taking time to write such an amazing review. Thank you for recognizing how awesome our team members are, we really appreciate that. We look forward to hosting you again soon.Mahalo,
by A verified traveler
Posted 8 May 2024
Loved every moment!
Comment from Hotel Management
10 May 2024 by akk, Hotel Management
Aloha Amanda,We appreciate your comments, and are so elated you enjoyed your time on property with us. We hope to host you again soon.Mahalo,Amber Kerisiano
by A verified traveler
Posted 6 May 2024
Clean. Professional. Food is outstanding. Property has construction going on and we knew it it was just fine.
Comment from Hotel Management
9 May 2024 by akk, Hotel Management
Mahalo for your kind review Timothy. We appreciate it. Should you think of anything else to share please don't hesitate to reach out to us at 808-245-5050 and ask to speak with the manager on duty. We look forward to hosting you again soon. Aloha,Amber Kerisianoamber.kerisiano@sonesta.com
by A verified traveler
Posted 5 May 2024
Great property, really enjoyed our stay here with friends!
Comment from Hotel Management
10 May 2024 by akk, Hotel Management
Aloha Angel,We appreciate your review. We look forward to hosting you again soon.Mahalo,Amber Kerisiano
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
10 May 2024 by akk, Hotel Management
Aloha Chad,Thank you for your feedback. Please come stay with us again soon. Have a great day.Mahalo,Amber Kerisiano
by A verified traveler from Sparta
Posted 2 May 2024
Comment from Hotel Management
10 May 2024 by akk, Hotel Management
Aloha Glenn,Thank you for you review, please visit us again soon. Mahalo,Amber Kerisiano
by A verified traveler
Posted 27 Apr 2024
Booked this trip many months ago. The resort is currently being renovated and a the main restaurant is closed. Our room had been refurbished and was very nice. The pool is huge, however, sections of it were closed due to the construction. Rooms were serviced every other day. Towels and coffee etc. needed to be requested. Paper cups were supplied for coffee, but no drink glasses or wine glasses. The resort is a beautiful spot and would like to come back sometime and hopefully when the work is completed.
Why are the numerous resort taxes not included in the cost of the room or is there some way you can be exempted from them? Let people know that construction is going on when they book.
Comment from Hotel Management
10 May 2024 by akk, Hotel Management
Aloha Michael,Thank you for your review, we appreciate your feedback. Kukui's restaurant is still open serving food however, they are working on updating the seating area. We have relocated the seating area temporarily to the beach front lawn. Wine glasses and drinking glasses have not yet made their way back into our rooms, but it is definitely something I can suggest to our leadership teams. We look forward to hosting you once all the projects on property have been completed. Mahalo,
