Ratings based on 986 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler from West Chester
Posted 13 May 2024
by A verified traveler
Posted 10 May 2024
Great location for Rupp Arena and restaurants.
Comment from Hotel Management
10 May 2024 by General Manager, Hotel Management
Dear Kevin,We can’t thank you enough for staying at Hilton Lexington/Downtown and for your wonderful five-star review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!Sincerely,Hilton Management Team
by A verified traveler from Sidney
Posted 3 May 2024
Property was getting updated.
Room needed updated.
Employees friendly. Tuff parking.
Comment from Hotel Management
6 May 2024 by General Manager, Hotel Management
Dear Myron,Thank you for your review and for giving us a perfect rating. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you. Your feedback will be shared internally for further consideration, as we are always seeking new avenues for growth. It was a pleasure having you here, and we hope you return soon!Sincerely,Hilton Management Team
by A verified traveler
Posted 27 Apr 2024
by A verified traveler
Posted 24 Apr 2024
by A verified traveler
Posted 22 Apr 2024
Had to move rooms twice because air conditioner wasn’t working and out room was 78 degrees
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Alisa,Thank you for sharing your experience and for choosing us for your stay. Rest assured, we're addressing the air conditioning concerns you mentioned to prevent similar situations in the future. We appreciate your understanding and look forward to offering you a more comfortable experience next time.Sincerely,Hilton Management Team
by A verified traveler
Posted 22 Apr 2024
The hotel is conveniently located downtown. We needed to use the service elevators because the guests elevators were shutdown. The hotel needs updating. The full service breakfast was great.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Valerie,Thank you for choosing to stay with us at Hilton Lexington/Downtown. We're thrilled you enjoyed our convenient location and delicious breakfast offerings. However, we're disappointed to read about any inconvenience you experienced with our elevators. Rest assured, we will relay your concerns to our team and consider your comments as we continue to make improvements to our property. The pleasure was all ours, and we hope you'll choose to visit us again in the future.Sincerely,Hilton Management Team
by A verified traveler
Posted 22 Apr 2024
I’ve stayed at this property previously and had a good experience. I was fairly disappointed this stay. It seemed like there were extra fees for everything. The staff was cold. There were no towels for the pool. But the gym was very nice and enjoyable.
Comment from Hotel Management
25 Apr 2024 by General Manager, Hotel Management
Dear Miranda,Thank you for taking the time to leave your review. We are disappointed we could not deliver the exceptional experience we are known for. Rest assured, we will be sure to discuss your remarks with our team to ensure we are meeting our high standards of guest hospitality and satisfaction. We do our best to be transparent regarding our costs and policies and will work to make sure we are fully transparent going forward. Should you return to the area, we hope you'll consider giving us another chance to change your perceptions with a more seamless stay.Sincerely,Hilton Management Team
by A verified traveler
Posted 13 Apr 2024
