Ratings based on 11 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
Franco was a super awesome host. Our room was super CLEANED when we returned each night. We felt safe and at home. Franco was the best. This is a beautiful property with amazing attentiveness to service. The chef was also great with freshly made coffee waiting for us each morning and cooked to order breakfast. Five stars!!!!! Very small quiet and very romantic villas. We will be back soon!
by A verified traveler
Posted 29 Feb 2024
I booked Nuuku for a solo getaway and cannot wait to come back! I was able to book a ride to and from the Cancun airport and the staff was hospitable and kind, going the extra mile to make me feel safe and special. The food was amazing!!! Highly recommend investing in the 5-course dinner at the Cenote. It is a beautiful property, tucked away from the street, with jungle vibes, a beautiful pool, and truly your own Cenote. The deep tissue massage was also amazing! One of the best I've ever had. 5 stars to this tranquil getaway!
by A verified traveler
Posted 16 Jan 2024
by A verified traveler from Strafford
Posted 17 Mar 2023
Beautiful jungle setting. Around 20 minutes away from beach portion of Puerto Morelos. But, within 5 minutes of numerous amazing cenotes.
by A verified traveler
Posted 13 Feb 2023
They were super accommodating and helpful. Such beautiful villas and surroundings.
by A verified traveler
Exceeded Our Expectaions
Posted 5 Jan 2023 on HotelsNuuku exceeded our expectations in every way possible. I cannot say enough good things about our stay here. We travel a lot, and this was definitely one of our favorite places that we have ever stayed. All of the staff were amazing, but especially Franco. Any and everything we needed, he was there for us. And the food was out of this world. The chef was outstanding; I would definitely recommend eating on property at least a few times during your stay. The property itself was absolutely stunning. We were at the private cenote every day, and walking through the jungle felt like a dream. There were a few other people staying at the property at the same time as us, but we only saw them 3-4 times the entire 4 days that we were there, it felt like we had the entire place to ourselves.The owner happened to be at the property during the entirety of our stay and she was just as wonderful as everyone else there. She chatted with us for over an hour while we were at dinner one night. You can tell she is very passionate about the property and about preserving and honoring the Mayan jungle. Nukuu isn't your typical touristy resort, there is definitely something more special about it. We stayed at the beginning of January and we are already planning our next trip back!
by A verified traveler
Posted 7 Dec 2022
The property is great! You get to truly experience the jungle and cenote in luxury with a very acomodating staff and host.
The food is also out of this world.
by A verified traveler
Posted 2 Dec 2022
by A verified traveler
Posted 21 Nov 2022
Where do I start???! Me and my wife have been coming to Cancun (or surrounding area) for about 20 years. I wanted to try something a little different and boy this place didn’t disappoint. Franco our host was on point. Anything we needed he was there. The surroundings, the ambiance, the room, was all something you would see out of an Anthony Bordain show! I highly recommend this place to anyone. Just keep in mind it’s more of an Airbnb so bring your own beer and snacks. But don’t let that deter you from booking this place. Ive never had a five course meal in front of a cenote! Must must must try this place. And no I’m not someone that was paid or given anything in return for this review. It was definitely the highlight of our trip. We stayed for a couple nights before moving on with the rest of our trip!
by A verified traveler
Posted 15 Jan 2024 on Hotels
Paiment sur place en carte passé en doublons on contact l hotel au debut il nous reponde pour un remboursement avec preuve du compte et plus de nouvelle d un cout attention au paiement eviter en carte il ne sont pas honnête
Comment from Hotel Management
23 Jan 2024 by Customer Service , Hotel Management
We apologize for the inconvenience and misunderstanding. This issue was resolved once our credit card merchant confirmed there was a double charge. Please note our location is in a remote area where internet service is not reliable and the terminal failed to show the transaction as approved. It was never our intention to charge double. Again, we apologize for the inconvenience.
