Ratings based on 636 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Mar 2024
Staff was responsive to help find my lost item after checkout. Very comfy bed, 2 toilets for convenience. Nice breakfast with a fair range of choice. Cleaning staff was really nice, too.
However, the view of our room is not nice. Needs more sockets, especially near the bed. Should equip 4 of each items (cups, spoons...) for Family room. And a water dispenser, even shared one, would be more eco-friendly than bottled ones.
Not a lot of restaurants within walking distance but some convenience stores will do. Hotel also allows food delivery service.
Comment from Hotel Management
12 Mar 2024 by I Wayan Karta, Hotel Management
Dear Ms. An Phuong,Thank you for sharing your detailed feedback. We're glad to hear you found our staff responsive and enjoyed the comfy bed, breakfast, and the kindness of our cleaning staff. We appreciate your suggestions for improvement, including the view from the room, additional sockets, and more amenities for family rooms. We'll definitely consider these points for future enhancements. Thank you for staying with us, and we hope to welcome you back soon.Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 12 Jan 2024
Avoid to go outside after 10 pm .
Comment from Hotel Management
15 Jan 2024 by I Wayan Karta, Hotel Management
Dear Mr. Faisal,Thank you for choosing The 1O1 Bali Fontana Seminyak and for sharing your feedback. We appreciate you taking the time to provide valuable information.We are concerned to hear about your suggestion to avoid going outside after 10 pm. The safety and well-being of our guests are our top priorities. We would like to assure you that we take security measures seriously. However, we understand that perceptions of safety can vary, and we would like to learn more about your specific concerns.If you could provide additional details or suggestions on how we can enhance the safety and security of our guests, we would greatly appreciate it. Your feedback is essential for us to continually improve our services.Please feel free to contact our guest relations team directly or respond to this message with more information. We value your input and look forward to addressing any issues you may have.Thank you for choosing The 1O1 Bali Fontana Seminyak. We hope to have the opportunity to welcome you back and provide an even more enjoyable stay.Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 21 Dec 2023
Comment from Hotel Management
24 Dec 2023 by I Wayan Karta, Hotel Management
Dear Ms. Hennie,Thank you for taking the time to leave a 5-star rating. We are delighted to hear that you had a positive experience during your stay. Your support is greatly appreciated.If there are specific aspects of your stay that you particularly enjoyed or if there's anything we can do to make your future visits even better, please feel free to share your thoughts with us.We look forward to welcoming you back for another wonderful stay in the future.Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 17 Nov 2023 on Lastminute
Great place
Comment from Hotel Management
5 Dec 2023 by I Wayan Karta, Hotel Management
Dear Mr. Claudio,Thank you for your succinct yet positive feedback! We're thrilled to know that you found our place to be great. If there's anything specific you enjoyed during your visit or if there are ways we can further enhance your experience, please don't hesitate to let us know.We appreciate your support and hope to welcome you back to our great place in the future.Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 27 Oct 2023
Affordable and excellent staff
Comment from Hotel Management
30 Oct 2023 by I Wayan Karta, Hotel Management
Dear Mr. Michael,Thank you for your kind words! We're delighted to hear that you found our hotel affordable and enjoyed the excellent service provided by our staff. Your satisfaction is our priority, and we're here to ensure you have a memorable stay. If you have any more feedback or if there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back at The 1O1 Bali Fontana Seminyak.Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 14 Oct 2023 on Hotels
Comment from Hotel Management
17 Oct 2023 by I Wayan Karta, Hotel Management
Dear Mr. Chi Keung,Thank you for taking the time to rate our hotel. We appreciate your feedback and hope you had a pleasant stay at The 1O1 Bali Fontana Seminyak. If you have any suggestions or comments in the future, please feel free to share them with us. We look forward to hosting you again in the future.Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 30 Sep 2023 on Hotels
The hotel gave us an upgraded room for a family of 3 and a connecting room with the rest of our party. Service was good overall. Breakfast didn’t have too many variety but it did change everyday. Ac in the room wasn’t as strong even at the lowest setting. Location was within walking distance to good restaurants around the area
Comment from Hotel Management
3 Oct 2023 by I Wayan Karta, Hotel Management
Dear Guest,Thank you for choosing our hotel for your stay. We're pleased to hear that you enjoyed the upgraded room and the connecting room for your family. We appreciate your positive feedback on our service and the variety of breakfast options, even if it changed daily.However, we apologize for any inconvenience you experienced with the AC in your room not being as strong as expected. We'll make sure to check our cooling system for future guests. We're also glad to know that our hotel's location was convenient for you, with access to good restaurants in the area. Your feedback is valuable to us, and we hope to have the opportunity to welcome you back for an even better experience in the future. If you have any further comments or suggestions, please don't hesitate to share them with us.Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 17 Sep 2023
Generally awesome!! We’ll be back for sure
Comment from Hotel Management
19 Sep 2023 by I Wayan Karta, Hotel Management
Dear Mr/s. Wuri,Thank you for your kind words! We're thrilled to hear that you had an awesome experience during your stay with us. Your satisfaction is our top priority, and we're delighted to know that you'll be returning. We look forward to welcoming you back for another wonderful stay. If you have any specific feedback or suggestions to make your next visit even better, please feel free to share. Thank you for choosing our hotel, and see you soon!Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 13 Sep 2023
They celebrated my boyfriend's birthday with a lovely birthday cake and we loved it so much. Big thank you from Japan
Comment from Hotel Management
15 Sep 2023 by I Wayan Karta, Hotel Management
Dear Ms. Lizuka,We're thrilled to have been a part of your boyfriend's birthday celebration! Thank you for choosing our hotel for this special occasion, and we're delighted to hear that you both enjoyed the birthday cake. Your kind words and appreciation mean a lot to us. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. We hope to welcome you back for more wonderful experiences. Warm regards from all of us! Sincerely,I Wayan KartaGeneral Manager
by A verified traveler
Posted 7 Sep 2023 on Hotels
Comment from Hotel Management
12 Sep 2023 by I Wayan Karta, Hotel Management
Dear Ms. Zita,We're sorry to see that you had a less than satisfactory experience during your stay. If you have any specific feedback or concerns you'd like to share, please don't hesitate to reach out. Your feedback is important to us, and we would like to understand how we can improve.Sincerely,I Wayan KartaGeneral Manager
