Ratings based on 282 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bellevue
Posted 10 Apr 2024
Slow food service in the restaurant. Very expensive food price but it’s not equal to the value and quality of the food . Same goes to the hotel room price . This is probably a 3 star hotel
by A verified traveler from Bellevue
Posted 10 Apr 2024
by A verified traveler from Simi Valley
Posted 1 Mar 2024
Excellent service
by A verified traveler
Posted 27 Nov 2023
The hotel is new and it has great facilities except that food choices at the restaurant are limited because the hotel was recently soft-launched.
by A verified traveler
Posted 21 Nov 2023
by A verified traveler
Posted 7 Nov 2023
by A verified traveler
Posted 4 Nov 2023
While our overall stay was good, there are still lots of things that need to be improved. The hotel may consider the following opportunities for improvement:
1. Considering the facility is on its soft opening, prices for overnight stay could have been not that expensive as if it is already in full blown operation. On top of that, holiday surcharge should have not yet been implemented. In fact, there’s no wifi yet and shuttle service is not yet available. The breakfast is also plated unlike before (buffet).
2. Toiletries should have been checked prior to guest occupancy. Shampoo was provided upon request.
3. Trash bins should have been provided accordingly. We still requested for trash bin in the CR.
4. Shower drainage was clogged.
5. Service was not that fast. We still need to make a follow up to provide us with shampoo and trash bin.
6. Restaurant menu was very limited and yet we were informed that there is a corkage fee for every heavy meal brought inside the premises.
7. This may be funny but there was a monitor lizard on the ceiling.
8. The socket for the electric kettle was not compatible to the outlet. Good thing we have brought an adaptor for our laptop.
We hope that in our next stay, we can see improvement.
Thank you.
by A verified traveler
Posted 18 Feb 2020 on Orbitz
by A verified traveler
Posted 15 Feb 2020
Having a room to enjoy seeing the mayon volcano. The hotel have a good view of the volcano and the city.
by A verified traveler
Posted 13 Jan 2020
The hotel has a very good view of Mayon Volcano but is in need of renovations and upgrading. However, the staff are really accommodating and helpful.
