Ratings based on 980 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
by A verified traveler
Posted 13 May 2024
Simple, graceful, adequate accommodations with a stunning view and a decent bed. GREAT staff. I appreciated their tea and coffee selection. I would stay here in the future. This is a comfortable and solid budget choice with some nice upscale touches
Comment from Hotel Management
13 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 2 May 2024
Our room was on the lake and had a nice deck where we could relax with a beer purchased (very cheap!) from the front reception area. Also the Indian restaurant was excellent with ample portions. And because it's in MA, everything was ADA accessible which made it feel inclusive to all. Some guest had their dogs with them but the place was very clean even with pets.
Comment from Hotel Management
3 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler from Marion
Posted 1 May 2024
Just a nice, cozy and very clean little hotel. We would stay there again if in the area.
Comment from Hotel Management
3 May 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
29 Apr 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 28 Apr 2024
The room was very small. There was no soap in the shower. Breakfast options were limited.
Comment from Hotel Management
29 Apr 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 27 Apr 2024
Beautiful location!
Comment from Hotel Management
29 Apr 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler from Blythewood
Posted 22 Apr 2024
It is looking a bit dated and could use some upgrades, Hot water for the shower was difficult to control. Everything else was fine.
Comment from Hotel Management
23 Apr 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 21 Apr 2024
Michelle that checked us in was fantastic!!! The Indian restaurant on premises was great. Everything at the hotel was immaculate.
Comment from Hotel Management
21 Apr 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
by A verified traveler
Posted 14 Apr 2024
Excellent room with gas fireplace and jacuzzi tub!
Clean and Quiet. Nice views of the lake. Would stay there again.
Comment from Hotel Management
15 Apr 2024 by MP, Hotel Management
Thank you for choosing to stay with us at the Black Swan Lee-Lenox and taking the time to complete our online survey regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests.
